Hi Scarlett,
Thank you for this feedback and for making us aware of the issues you experienced while trying to book an activity. After receiving your feedback, our engineering team investigated the matter and have already found a solution. Our management team will be following up with you directly to learn more about your experience but we wanted to thank you for taking the time to raise this issue as we rely on your feedback to constantly improve our platform.
Thank you,
The Pebble Team
Hi there,
Thanks for reaching out. We've contacted you privately about this, but please can you get in touch with us at support@bookpebble.co.uk and we'll be more than happy to help with this. We've been able to locate your booking today where the code was typed incorrectly so we'd love to resolve this for you.
Kind regards,
The Pebble Team
Hi Lucy,
Thank you very much for taking the time to provide this feedback. While we are truly sorry that you did not have an ideal experience, I am happy to say that this has been raised before and we are only days away from having the ability to add multiple sessions to one booking. Once again, feedback like yours is what we use to constantly improve our platform so we truly thank you for your honest review.
If you need anything else or have any other questions, please let us know and we will be more than happy to help.
Kind Regards,
The Pebble Team
“I wanted to book multiple single classes as I would miss some classes in the block and it was very time consuming as I wasn’t able to select multiple single classes to pay in one go I had to pay for them individually.”
Hello,
Thank you so much for taking the time to provide this valuable feedback as we are constantly looking for ways to improve your experience on Pebble. We are pleased to let you know that we have taken this feedback into consideration and have already starting making upgrades to how many sessions you can book at one time. We expect these upgrades to be live on our platform in the very near future, so the next time you book on Pebble you will be able to select multiple single classes and paying for them in one go. As always, if you have any other feedback on how Pebble can improve your experience, please feel free to contact our Customer Success team by emailing support@bookpebble.co.uk.
Thank again for your review and we hope you have a great rest of your day!
Kind Regards,
The Pebble Team
