Hi Helen!
Thank you for taking the time to leave a review.
I'm very sorry to hear that you had some problems while booking on Pebble.
As a young and growing business, we value hearing feedback like yours so that we can keep improving our platform.
If you have a few moments, it would be helpful to hear your responses to the following questions:
What were you trying to do when you logged onto Pebble?
What went wrong during your booking journey?
What kind of device and browser were you using?
How do you think we could do better next time?
If you ever need help or support with a booking in future, please do not hesitate to reach out to us at support@bookpebble.co.uk.
Warm Regards,
The Pebble Team
Hi Claire!
Thank you for taking the time to leave a review.
I'm very sorry to hear that you found Pebble hard to navigate.
As a young and growing business, we value hearing feedback like yours so that we can keep improving our platform.
If you have a few moments, it would be helpful to hear your responses to the following questions:
What was your aim when you logged onto Pebble?
What went wrong during your booking journey?
How do you think we could do better next time?
If you ever need help or support with a booking in future, please do not hesitate to reach out to us at support@bookpebble.co.uk.
Warm Regards,
The Pebble Team
Hi there,
Thanks so much for taking the time to leave your feedback. We're a growing company and value all of the sentiment and suggestions from Customers.
We take data and privacy very seriously at Pebble and only collect the absolute essential needed by the Activity Provider to run their session safely. At the moment this just includes the child's name and date of birth. The date of birth is needed to be able to ensure the session is age appropriate.
If you have any further thoughts, please do feel free to get in touch.
Kind regards,
The Pebble Team
Hi Maggie,
Thank you for leaving a review about Pebble.
We recently launched a new feature which allows you to add multiple sessions to your basket within the same activity page. Unfortunately, we do not yet support a shopping basket across different activity pages.
We reached out to Secret Garden to recommend creating all of their sessions within the same activity page to support a smoother booking journey.
If you ever need help or support with a booking in future, please do not hesitate to reach out to us at support@bookpebble.co.uk.
Warm Regards,
The Pebble Team
Hi Scarlett,
Thank you for this feedback and for making us aware of the issues you experienced while trying to book an activity. After receiving your feedback, our engineering team investigated the matter and have already found a solution. Our management team will be following up with you directly to learn more about your experience but we wanted to thank you for taking the time to raise this issue as we rely on your feedback to constantly improve our platform.
Thank you,
The Pebble Team
Hi there,
Thanks for reaching out. We've contacted you privately about this, but please can you get in touch with us at support@bookpebble.co.uk and we'll be more than happy to help with this. We've been able to locate your booking today where the code was typed incorrectly so we'd love to resolve this for you.
Kind regards,
The Pebble Team
Hi Lucy,
Thank you very much for taking the time to provide this feedback. While we are truly sorry that you did not have an ideal experience, I am happy to say that this has been raised before and we are only days away from having the ability to add multiple sessions to one booking. Once again, feedback like yours is what we use to constantly improve our platform so we truly thank you for your honest review.
If you need anything else or have any other questions, please let us know and we will be more than happy to help.
Kind Regards,
The Pebble Team
“I wanted to book multiple single classes as I would miss some classes in the block and it was very time consuming as I wasn’t able to select multiple single classes to pay in one go I had to pay for them individually.”
Hello,
Thank you so much for taking the time to provide this valuable feedback as we are constantly looking for ways to improve your experience on Pebble. We are pleased to let you know that we have taken this feedback into consideration and have already starting making upgrades to how many sessions you can book at one time. We expect these upgrades to be live on our platform in the very near future, so the next time you book on Pebble you will be able to select multiple single classes and paying for them in one go. As always, if you have any other feedback on how Pebble can improve your experience, please feel free to contact our Customer Success team by emailing support@bookpebble.co.uk.
Thank again for your review and we hope you have a great rest of your day!
Kind Regards,
The Pebble Team
