Boots Reviews

2.6 Rating 1,895 Reviews

39 %

of reviewers recommend Boots

2.6

Based on 1,895 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Boots deliver? How long does Boots take to deliver? Does Boots deliver on time? How is accuracy and good condition of items delivered by Boots?

Returns

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Customer Service

How can I contact Boots? How quickly does Boots resolve customer queries?

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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

How do I contact Boots?

Helpful Report

(1 month ago)

You can contact Boots by Email, Telephone and Live Chat.

Helpful Report

(1 month ago)

56.14%

Industry Average

“ Very good service ”

- Anonymous

“ Placed an order on the basis of an offer emailed to me by Boots. The offer wasn't applied at check-out. Emailed customer services, but just got pointless, generic emails. They wouldn't cancel the order - told me I would have to take delivery and send it back. Boots are fine if everything goes OK, but any problems and their customer service is awful, rude and unpleasant. ”

- SP

“ What has happened to Boots? The worst customer service I have ever encountered. ”

- Anonymous

Boots Reviews

Customer Service - Average