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Boots Reviews

2.6 Rating 1,928 Reviews
38 %
of reviewers recommend Boots
2.6
Based on 1,928 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

How do I contact Boots?
(6 days ago)
You can contact Boots by Email, Telephone and Live Chat.
(6 days ago)
C-
59.41%
Industry Average
In terms of product knowledge and customer service, Boots in Paddington Station are useless! I needed an emergency supply of hearing aid batteries, but, when I showed the assistant the existing battery and its packaging, I was told that they didn't know if their own-brand batteies were compatible, and that I should look online, where it would also be cheaper...!
- Anonymous
Went into store after work, queued at till where only self service was available.
- Debbie
Appalling customer service from Boots concerning a faulty Soap and Glory candle that did not burn as it should and left half the was.
- Anonymous