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Boots Reviews

2.6 Rating 1,920 Reviews
38 %
of reviewers recommend Boots
Company Reviews Questions Metrics Info
2.6
Based on 1,920 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

How does Boots deliver? How long does Boots take to deliver? Does Boots deliver on time? How is accuracy and good condition of items delivered by Boots?

Returns

How is Boots returns process?

Customer Service

How can I contact Boots? How quickly does Boots resolve customer queries?
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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

How does Boots deliver?
Helpful Report
(2 weeks ago)
Boots delivers items by Postal Service.
Helpful Report
(2 weeks ago)
D

Delivery - Average

54.55%
Industry Average
“ Placed an order on the basis of an offer emailed to me by Boots. The offer wasn't applied at check-out. Emailed customer services, but just got pointless, generic emails. They wouldn't cancel the order - told me I would have to take delivery and send it back. Boots are fine if everything goes OK, but any problems and their customer service is awful, rude and unpleasant. ”
- SP
“ Ordered 23rd of April 2025. Estimated delivery 26th of April 2025. It never arrived, no courier details were given, so Boots cancelled on the 3rd of May 2025.  11th of June 2025 and still waiting for my refund. Have emailed about 10 times.  I ordered in good faith, Boots took my money but didn't fulfill their obligations to me. 5 weeks of emails and have still not received my refund. ”
- Anonymous
“ It has still not arrived 1 week after due delivery date. ”
- Anonymous
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