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Boots Reviews

2.6 Rating 1,868 Reviews
39 %
of reviewers recommend Boots
2.6
Based on 1,868 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

How does Boots deliver?
(2 weeks ago)
Boots delivers items by Postal Service.
(2 weeks ago)
D

Delivery - Average

53.13%
Industry Average
Received the confirmation showing delivery a week hence but delivery to the last person I sent a gift to 2 years ago.
- Anonymous
Didn’t deliver our items and refused to provide a refund or replacement as they said Royal Mail had proof of delivery. The proof was a picture of a box outside our door at a time we weren’t home. Nothing on return, no delivery and refused to support in any way. Basically thief’s and will never use them again - buyer beware. We are down £100 on a Polaroid camera we never received and having to seek legal advice!
- Anonymous
Today I logged into my account and noticed that the delivery address had been transferred from Apple Pay incorrectly, the street name doesn't appear in Boots' system.
- Martin Fitzpatrick