Boots Reviews

2.7 Rating 1,619 Reviews
42 %
of reviewers recommend Boots
Based on 1,619 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 60%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.1 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.


0845 609 0055


Boots Customer CarePO Box 5300
NG90 1AA

How does Boots deliver?
(2 years ago)
Boots delivers items by Postal Service, Courier and Own Driver.
(2 years ago)

Delivery - Average

Industry Average
Terrible. Ordered and paid for next day delivery received a text message saying parcel delayed because of a high volume of deliveries. Tried tracking parcel no new information came up,emailed Boots no reply. Still not received parcel, waited all day. Disappointed
- Anonymous
Don't pay the extra for Next Day Delivery!!! Just spoken to customer services regarding an order that was expected today and they admit to knowing that couriers can't keep up with Next Day Delivery orders yet they haven't removed the option from their website and are happy to take your money.
- Anonymous
So I ordered a pushchair for next day delivery as my pushchair had broken.
- Anonymous