Boots Reviews

2.7 Rating 1,619 Reviews
42 %
of reviewers recommend Boots
Based on 1,619 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 60%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.1 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.


0845 609 0055


Boots Customer CarePO Box 5300
NG90 1AA

How long does Boots take to deliver?
(2 years ago)
Boots normally delivers next Day.
(2 years ago)

Delivery - Average

Industry Average
Don't bother ordering next day delivery, because you'll pay for it and it won't come until 7 days after the predicted date. Don't bother trying to contact the customer service either because they don't respond for days or answer calls. Also their customer service office hours are a lie as well so there's no point in looking at those.
- Anonymous
I was offered a full refund (and no items) or a replacement order with standard delivery.
- Anonymous
Poor web site. I placed an order for home delivery but was surprised when my order email said to collect from a Boots shop miles away. I had to phone , cancel and reorder .
- Cenzo