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Boots Reviews

2.6 Rating 1,898 Reviews
39 %
of reviewers recommend Boots
2.6
Based on 1,898 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 77%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

How quickly does Boots resolve customer queries?
(1 week ago)
Greater than 45% of reviewers feedback is Boots takes over a week to resolve customer queries.
(1 week ago)
C-
55.17%
Industry Average
What has happened to Boots? The worst customer service I have ever encountered.
- Anonymous
Absolutely shocking customer service and very misleading advertising Very difficult to find you get charged for airport click and collect tried to complain to be talked over by call handler and told he was ending the call Avoid this company
- Jayne DEath
nearly all checkouts and stores are self service.
- M5Poe