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Boots Reviews

2.6 Rating 1,933 Reviews
38 %
of reviewers recommend Boots
2.6
Based on 1,933 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

How quickly does Boots resolve customer queries?
(1 month ago)
Greater than 45% of reviewers feedback is Boots takes over a week to resolve customer queries.
(1 month ago)
C-
58.16%
Industry Average
Appalling customer service from Boots concerning a faulty Soap and Glory candle that did not burn as it should and left half the was.
- Anonymous
Extremely disappointing customer service.
- Sasha
It has become a norm for them to tell me the dosage of Ibuprofen i can take, i guess they see it as a good customer service, but I have to explain myself why i buy two boxes of Ibuprofen or two boxes of Kwells .
- Anonymous