Boots Reviews

2.7 Rating 1,619 Reviews
42 %
of reviewers recommend Boots
Based on 1,619 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 60%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.1 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.


0845 609 0055


Boots Customer CarePO Box 5300
NG90 1AA

How quickly does Boots resolve customer queries?
(2 years ago)
Greater than 49% of reviewers feedback is Boots resolves customer queries within an hour.
(2 years ago)
Industry Average
Appalling arrogant customer service by the staff assigned at the cosmetics and perfume section at Boots Queensway London W2 6LS.
- Anonymous
The customer service was even more shocking.
- Anonymous
Very poor customer service Boots Axminster.
- Anonymous