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Boots Reviews

2.6 Rating 1,910 Reviews
39 %
of reviewers recommend Boots
2.6
Based on 1,910 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

How quickly does Boots resolve customer queries?
(3 days ago)
Greater than 45% of reviewers feedback is Boots takes over a week to resolve customer queries.
(3 days ago)
C-
56.41%
Industry Average
Placed an order. Never even attempted delivery as Royal Mail returned it to sender for bad packaging. Asked for my order to be replaced. They apparently can’t do that. They can take my money and hold it up to 14 when it’s their fault I haven’t even received the parcel. Customer service is terrible
- Anonymous
I am extremely disappointed with the service I received at Boots Kings Heath Birmingham on 27th August.
- Anonymous
Boots has really declined in service and quality over the years.
- Anonymous