Boots Reviews

2.7 Rating 1,625 Reviews
42 %
of reviewers recommend Boots
Based on 1,625 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 60%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.1 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.


0845 609 0055


Boots Customer CarePO Box 5300
NG90 1AA

How is Boots returns process?
(2 years ago)
Greater than 86% of reviewers feedback is Boots returns process could be better.
(2 years ago)

Returns - Difficult

Industry Average
com for a full refund using the provided Returns Note and your invoice.
- Frederick & Helen Crane
  Also you talk about customer care, well you certainly not looking after them, because, you wash your hands of this product, in your returns policy, because no no won't entertain any returns,  If you are patient and carry on using this product, and it completely breaks down, you have spent good money for a product from your stores that you are fobbed off when what we need is help from you not the fob off.
Shocking!! Bought some Christmas gifts (marked up with little present boxes) in November. One of them was unsuitable and have just found out that, unlike many other retailers, they do not extend their returns policy for Christmas! This basically means anything bought 35 days before Christmas CANNOT be refunded!! Will definitely never be buying any Christmas gifts from them ever again!!
- Donna