Boots Reviews

2.7 Rating 1,619 Reviews
42 %
of reviewers recommend Boots
Based on 1,619 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 60%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.1 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
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About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.


0845 609 0055


Boots Customer CarePO Box 5300
NG90 1AA

Does Boots deliver on time?
(2 years ago)
Greater than 61% of reviewers feedback is Boots normally delivers on time.
(2 years ago)

Delivery - Average

Industry Average
Worse customer service I sent screenshots that prove that I did pay £4.95 for next day delivery & I only had £1.20 refunded. I paid for next day delivery & didn’t receive that service The link for “forgot password” is still not sent me a email to reset my password The points from this order didn’t go on my points card, I did put my card number in when ordering
- Anonymous