“I had a few teething issues when I first got the alarm, but the customer service is second to none, such prompt replies to queries.
Other companies could learn a lot from Boundary.
So happy with my purchase that I have purchased a second alarm for a relative.”
“I had a few issues with the system (faulty motion sensor) when I first got my system and then some other issues which to be fair I caused when mounting to the wall with Velcro.
Phil was super patient and even provided me some parts shipped all free of charge along with some other goodies I'd asked for.
Can't fault the support even if the system is still going through teething issues. They will look after you and get you straight.
I was a backer over a year ago, my system was delayed due to covid but it was worth the wait. Kudos!”
“Excellent system, very pleased. Customer service is excellent too, cannot fault it. The price for this system is very good, delivery is fast. No returns from me, love the system.”
“Great UK based customer support, helped me choose the right components for my house project. Took the Interest free payment option, well why not? if the support is anything to go by the Alarm system which arrives in 3 days should be fantastic, well done.”
“What an amazing bit of kit.
The organisation is based in old fashioned quality of service, every member of the team eager to help; the system however is 100% future thinking, with each device being easy to set-up, and it completely runs itself.
I love it, and as an early adopter I wasn’t expecting the final result to be this amazing, but it is. Every detail considered and well thought through.
I am more than happy to recommend, they’ve got the balance right.”
“Amazing - so easy to install for even a novice like me. We needed a really reliable but wireless system for our Boutique B&B / Venue -Crescent House in Edinburgh. Very impressed with the online guidance to setup including short You-tube type explainer videos. The app itself is easy to use for all ages and abilities. The kit looks stylish and modern so will fit in well with all decors. Very impressive support team - quick concise response if required. Overall great value for money - will be recommending it to all my friends and family.”
“The personalization and speed of response from the Boundary support team is extremely impressive.
Looking forward to having my alarm installed and hope that the experience is equally positive once I can use the products ordered.”
“Ordered this as part of a Kickstarter campaign.Took it’s time (cheers COVID!) but had good Comms and updates (honest ones too, like ‘we’ve found a problem’)
Arrived last week, had some teething problems in setting it up but support was amazing, getting replies late at night, etc. The system looks smart, has great features (part set, geofencing, sms, push and email notification, multi user set ups)
And they are looking into more and more features, which is the main reason I went for it (and it pays for itself in under a year compared to my ADT alarm I cancelled)”
“Very happy so far with the Boundary alarm system. Had the system installed for a few days now, with just the siren to put up.
A doddle to setup. App is great, intuitive and actually reliable. unlike a much bigger competitor (beginning with P) who have got no idea how to make an app that can talk reliably to anything and then refuse you talk to you for not being a trade installer. No such nonsense with Boundary I have to say!
A couple of niggles here and there but as others have mentioned this is a brand new to market system and its backed up with great customer service.
Components are great quality and sensors easy to pair to hub and install.
I'm sure this will get even better as more smart features are added but it's fantastic as it is now to be honest and light years ahead of the other system I had.”
“Looks great and even the packaging has been cleverly designed.
Simple to install and works straight out of the box, a few niggles but to be expected from a new product and the tech support is amazing , best i have come across and they are working through what I'm sure are minor teething issues.
App is great and clear and easy to navigate and use, been worth the wait.
The Alexa skill installs fine - not tried it yet but will tonight!
Notifications to phone work well and are instant.
Be worth reading all the help articles before installing, they are clear and helpful and make the install really straightforward.
Overall a nice looking bit of kit with all the parts well designed and seems to do what is says!”
“I backed Boundary during the Kickstarter offering. It has been a long 2 years (prolonged by COVID admittedly) since then but the alarm has finally arrived.
Packaging is good quality and well designed.
The quality of product is very good overall. Removing the sensors from the base plates can be tricky until you get the hang of it, but instructional videos are included in the set up process.
Set up of the hub, sensors and siren was easy and with the exception of mounting the hub, worked first time. There’s a fine line between completely tightening and under tightening the base plate of the hub to ensure the tamper switch is fully depressed. The fixings supplied are numerous and cater for most (all?) requirements.
The app is good and with a couple of revisions, which I’m sure will be coming, it will be very good.
There do appear to be some minor issues with notifications (turning SMS off in preferences but still receiving them, late push notifications for geofencing alarm/disarm), but I’m confident these will be resolved and put them down to teething issues.
Support from boundary during the first week of going live has been exceptional.
I’m slightly disappointed that the smart home integrations are not yet live, and no date has yet to my knowledge been fixed, but I’m willing to give some leeway with this being a new product. Boundary have given the Kickstarter backers 2 months free which is a nice way of saying thank you to its backers.”
“Lovely ‘out of the box’ experience and the hardware is very stylish too. Simple to set up, easy to stick to doors/windows/walls as everything is wireless, plus plenty of tamper protection built in. The support team was very quick to help with my sensor issue so it’s all configured how I want it now. All in all, I would highly recommend this system to anyone thinking of upping their security - I felt very safe last night with it all set downstairs (plus is pet-safe too so I wasn’t woken by the cats’ nightly activities). :)”
“Excellent service, simple to follow set up process and brilliant support when I had some trouble with the app. Quick response, made me feel like a valued customer, problem sorted without delay. Thanks Phil!”
Hi Brian,
Thank you ever so much for such a positive review and we're chuffed to bits that you're happy with the product and service!
Thanks again!
The Boundary Team
“A brilliant system and incredibly easy to self install. The app is fantastic and I could check the status from anywhere anytime. The temperature function is an added bonus too.”
