“A few weeks ago, I was fortunate enough to be the winner of a Boundary Home Security System, which I could not believe had actually happened.
The system arrived very quickly, along with constant support from the Boundary team.
Set up was very easy but I did have a couple of teething problems, which I'm pretty sure as my fault. However, all the problem were ironed out quickly and everything is now working perfectly and seamlessly along with my Alexa.
The app is very easy to use, the main hub is even easier. The contact sensors, motion sensors and outdoor alarm are all quick and easy to install and fit.
I've never owned a home security system, so this is my first and I'm more than happy with it.
Thank you Boundary đź‘Ť”
Hi Bryan,
Thanks so much for taking the time to leave such a positive review and congratulations on winning your Boundary system!
Many thanks,
Phil Williams
Head of Customer Experience
“Wow what a great product, super easy to set up and get going, the quality of the products is also amazing. I would recommend this to both DIY installers like myself and to pro installers. I also contacted the Helpdesk for so information and had a reply in under 10min which was great customer service. 10/10 from me!!”
Hi Robert,
Thanks ever so much for the kind words and we're chuffed you're so happy with your system!
Best wishes,
Phil Williams
Head of Customer Experience
Hey Russell
Thanks for your review, we really appreciate it. Very glad to read you're happy with our products & services.
Kind regards
Leslie Connelly
Customer Experience Lead
“I asked a number of questions by email re the Boundary Alarm System and was contacted very quickly.
I Then had another follow up question again answered swiftly.
All my questions were answered.
This left me with the impression that, should I purchase an alarm by Boundary any queries I had about its functionality would be sorted immediately.”
Hey Phil
Thank you for your review.
It's really nice to hear that you got the support you needed quickly and decided to purchase a system because of this. Welcome to Boundary!
Kind regards
Leslie Connelly
Customer Experience Lead
“I bought a Boundary alarm system some weeks ago.
I was impressed by the quality of the product for the price paid.
Once downloaded, the app and method of set up was straightforward however I needed some advice from their customer service department, who I must say are top class and so helpful.
My system works very well and gives good peace of mind.”
Hey David
Thank you for leaving us a review, it really is appreciated. I'm so happy to read about your experience and that you're impressed with our product, pricing, and service. The golden trio for us. Never mind the peace of mind it's given you.
All the best
Leslie Connelly
Customer Experience Lead
“I have followed progress of Boundary & their product suite since they first begun crowdsourcing. From the get-go, I was super impressed. Although I'm yet to purchase, I have spent a lot of time comparing/reviewing 'new-tech' systems from multiple providers. Contacting Boundary for assistance & clarification over the last few weeks has been crucial in decision making and on the first occasion I was astonished at how quickly they got back to me. Every interaction since has been of the same outstanding quality.
Worth noting - monthly paid plans to support this system are affordable, value for money (IMO) and also a fraction of what some other providers charge.
There is an immense focus on Customer Experience from this company - quite remarkable versus the vast majority of modern-day organisations; in fact, I can't think of any other company I've dealt with who are so efficient and genuine - I have worked in Customer Experience roles in influential positions for Blue-Chip organisations so know how rare this is, and also, how difficult it is to achieve on a consistent basis - Boundary have set a very high bar, and added to their outstanding product offering, Customer Service/Care is (and should be) a deal-breaker. It's reassuring.
Although I haven't yet purchased (waiting for some outbuildings to be completed before replacing current alarm system with Boundary), the team have been wonderfully helpful, but, importantly, there has been absolutely zero attempt to procure a sale, pressure me into fast-tracking my purchase, or trying to directly influence my potential spend value. I really value that approach and believe it's the 'right' way to treat potential customers - many others, I know from experience, share that belief.
As can be seen from other reviews, Boundary just like everyone else are not immune from issues, however they have clearly and repeatedly demonstrated their genuine willingness and ability to deal and resolve all as swiftly and suitably as possible. Top marks.
This is not a 'paid' review - but it is authentic, warranted, and purposeful; I honestly, and fully, recommend wholeheartedly.”
Hi Sean,
Thanks ever so much for taking the time to leave such a detailed and positive review. We've worked hard on ensuring the customer experience is as good as it can be, even before you make your purchase, so I'm glad to read that this work is paying off!
Thanks again,
Phil Williams
Head of Customer Experience
“The equipment feels nice quality and high tech. To be fair I did have some issues during install with pairing devices and my phone app not responding to the hub properly however the tech support is first class and all issues were resolved quickly. I would buy from this company again.”
Hey Edward
Thanks for taking the time to leave us a review! I'm really pleased that you like the feel and quality of the Boundary hardware. Also, I'm so glad we were able to quickly help you overcome an initial teething issue with your installation.
Thanks again
Leslie Connelly
Customer Experience Lead
Hey William
Thanks so much for your review, I'm so glad that we were able to help you quickly. We sincerely appreciate you taking the time to leave us a review.
Kind regards
Leslie Connelly
Customer Experience Lead
Thanks, Robert!
We're glad you're happy with the Boundary system and we appreciate the time taken here to leave us a review.
Kind regards
Leslie Connelly
Customer Experience Lead
“After a relatively short installation by a professional alarm installer I got to explore the system. I am pleased to say that the system lives up to its claims and now I am actually setting my alarm every time I leave the property. My old system was also wirefree but was fixed in terms of components which meant that if I wanted to decorate and move a PIR to do so I had to pay an engineers fee to do so. With this system I can do the moving and I can do the adding of sensors should I wish to do so. I am looking forward to using my alarm on a regular basis. My next thing to try is the integration with Alexa and IFTTT which should be fun! Get your system now I thoroughly recomment it.”
Hey Ian
Thank you very much for taking the time to leave us a review. It's great to read that your professional installation was efficient and you've enjoyed using the Boundary system so far. Home automation is always fun and a key feature for us. We really appreciate you recommending us.
Kind regards
Leslie Connelly
Customer Experience Lead
“This product is excellent, easy to install and looks great.
Customer service is very good
Delivery was prompt.
All in all I am very happy with this product and would recommend it to anyone.
Ken Cable”
Hi Ken,
Thanks very much for taking the time to leave us such a positive review. It's very much appreciated!
Best wishes,
Phil Williams
Head of Customer Experience
“System has only been in service for a few days and is working well. The quality of the equipment is very impressive also the customer service was excellent. I would certainly recommend their technology.”
Hi John,
Thanks ever so much for taking the time to leave your reviews, your feedback is very welcome!
Best wishes,
Phil Williams
Head of Customer Experience
“Customer service is second to none.
I contacted them as a sensor was faulty and it was replaced within 48hrs without question.
Their assistance and instructions were straightforward and polite.
I would definately recommend Boundary as their products are first class and the back up customer service exceptional.”
“I’m very impressed with the quality of workmanship and seem less connectivity of the system. The products also look good too - best of all is the customer service - they are always helpful and make sure you are 100% happy with the product - I can’t wait to see what else they bring out!”
Hey Quaser
Thanks so much. We're so glad that you're happy with our products and services. This is what we aim for and we really appreciate the time and effort you've put into leaving us a review.
Kind regards
Leslie Connelly
Customer Experience Lead
“Easy to install, also when installing the hub my partner accidentally stood on the hub bracket.
After a quick email a replacement was sent out free of charge which is good service.
The alarms itself is a good bit of kit I do like the geofencing which informs you if you haven’t set the alarm.”
Hey Mark
We're very happy to read your installation was easy and you're very welcome for the free replacement bracket. We understand that accidents happen. It's also nice to hear that the additional features are handy! We really appreciate you leaving us a review.
Thanks
Leslie Connelly
Customer Experience Lead
