“I am impressed with the hardware and how easily the installation process was. Being app controlled it is really easy to use. Had a minor issue with the app locking on my phone during installation but this was sorted by the technical team within hours.
I have been even more impressed with the level of customer service, Outstanding.
The only thing that I find slightly annoying is the size of arming and disarming button on the app. More so in the morning when you wake blurry eyed, sleepy and cant find my glasses. A bigger button would be great.
I have recommended the alarm system to a family member.
Robin”
Hi Robin,
Thank you ever so much for taking the time to leave such a positive review. It really does make all the difference to us!
I do hear you about the button size, this will be slightly trickier for us to resolve but I've passed your feedback to the mobile team nonetheless.
Best wishes,
Phil Williams
Head of Customer Experience
“Overall quiet satisfied with product, easy fitting but found the backplate for the hub a little flimsy, you really do need a perfectly smooth wall to get it to make proper contact when fitting the hub, unfortunately I didn’t, but managed to get around this by packing out where needed,
Small glitch with the Siren not coming online but the TECH boy’s sorted this out quickly.”
Hey Peter
Thanks so much for your review. We're glad that we could help you overcome those niggly issues you had and that you're satisfied so far. I shared your feedback with the engineering team too, it really is appreciated.
Kind regards
Leslie Connelly
Customer Experience Lead
“From seeing a review on YouTube to placing the order and receiving the alarm system a few days later the process was seamless. It literally took an hour and a half to fit all of the sensors and have the alarm up and running. It’s so easy to use and gives peace of mind. Well worth the investment.”
Hi Michael,
Really appreciate you taking the time to send this in and that you are clearly happy with your purchase!
Best wishes,
Phil Williams
Head of Customer Experience
“Brought this after seeing a youtube video from Artisan Electricians as I my current wired system was out dated and unsupported and after completing research Boundary was one of few company who provided up front pricing.
Packaged arrived within two days of placing order. I will say it was well packaged and presented in an order to of which package to start with first as per the manufacturer's set up process i.e. Hub>Sensors>Siren, which I found extremely helpful.
Very straightforward to set up the alarm system installation via the boundary App once I created an account and set up the hub. Like any self install system I did come across a couple of gremlins, which the customer care service were second to none in response within business hours. No hesitation on replying back to you and the team provided the relevant information based on the email that was sent which was well written.
The customer support are very knowledgeable and very keen to get you up and running, even go so far to add additional messages to make sure everything is running smoothly in support of the help topics.
It's also nice to know that this company are uk based and have taken feedback positively to further the systems usability.
One area that Boundary should be more clear on is that a monthly plan is really required if you are intending to use more that the 2 users and 2 sensors, which in my case I had no choice but the use the subscription service, which I didn't mind paying the fee of £8 a month or £96 for the year.
I Would not hesitate to recommend this smart alarm system as I feel I have more control over how I use the system as I'm informed of any outage or suspect activity via mobile device. Plus the prices are advertised not like some other national alarm companies who want to provide you with a quote, which for me is a big no no.
Paul
One happy customer”
Hi Paul,
Thanks ever so much for taking the time and writing such a detailed review! We are looking at ways to improve the purchase flow so I do take your comments on board about the subscription plan. It's great value as you say but we can always make things clearer.
Thanks again for such a detailed reply, it's very much appreciated.
Best wishes,
Phil Williams
Head of Customer Experience
Hi Thomas
Thank you very much for your review, we're so happy to read about your positive experience.
Kind regards
Leslie Connelly
Customer Experience Lead
“Having looked at many options and after seeking some advice from the Boundary team, I ordered my system and it promptly arrived a couple of days later. Had a few ( self induced) problems setting up, but support was almost instant and was up and working very quickly. From my previous system, this is so much better. Very pleased”
Hi Aidan,
Thanks ever so much for the positive review, we're glad we could help you get up and running!
Best wishes,
Phil Williams
Head of Customer Experience
“I have been super impressed with the customer service I’ve received from Boundary from day one. From my initial enquiry with regards wanting to know a bit more about the features, through to the technical support I’ve received with regards the installation of my new system. Really felt like I was treated as an individual and given totally personal service.
The system is superb and fits my needs perfectly. The phone is is great and I’m able to remotely set my alarm with no issues whatsoever and monitor it from work. I’ve tested it out by triggering it on purpose and have received immediate push notifications, texts and a phone call informing me on the alarm trigger.
Top marks and 10/10 to the whole team at Boundary.”
Hi Peter,
Thanks so much for leaving such a positive review, it makes all the difference to the whole team here at Boundary that we're getting things right!
Thanks again,
Phil Williams
Head of Customer Experience
“Great quality system. Ordering and installation instructions crystal clear, simple to use and a great app to keep an eye on everything. Customer support is unbelievably good, in fact the best I’ve ever seen!”
Hi Chris,
Really appreciate the kind words and the time you took to leave us a review. Very much appreciated!
Best wishes,
Phil Williams
Head of Customer Experience
“I am very pleased with BOUNDARY.
From my designing of my system using the BOUNDARY web site to takeing delivery 3 days.Packaging is excellent.
Other than a few technical questions during setting up of alarm(which were answered very promptly) and a slight glitch when selecting the number of sensors at order stage(appears to add 2 more than required)which is easily dealt with prior to placing order,impressed is the word.
To early to comment on reliability just yet,but my instinct tells me it it will be just fine.”
Hi Peter,
Really appreciate you taking the time to review Boundary, it makes all the difference. We're well on the way to removing those glitches you mention so I've no doubt your future experience will be positive!
Many thanks,
Phil Williams
Head of Customer Experience - Boundary
“Don’t hesitate,
This alarm system was extremely easy to install, it works with your phone,(doesn’t everything), and through a router.
Customer service was very quick and efficient.
I would buy another.”
Hi David,
Thanks so much for the positive feedback, you're more than welcome to buy another, and another, and another!
Best wishes,
Phil Williams
Head of Customer Experience - Boundary
“High quality built in the UK and extremely well thought out security system. I loved the purchasing and installation process - very intuitive and straight forward.”
“Fantastic alarm at a great price. Delivery was super quick. Relatively easy set up and looks, feels and works like a professional system. Brilliant customer service was fast responses to queries and problems.”
“I am happy with the product and the package. I was using traditional alarm system(Famous one in UK with Guard Service) previously which took huge chunk of money from my pocket and add fuel to that the product is not owned by me even though i have paid huge amount for past three years and used hardly 8 times. Since, the system is not smart. I am not able to play around with automation or Arm/Disarm functionality & always relay on manual arm/disarm or login to the app to arm/disarm it. To save from this bitter experience, I found my golden duck in the form of Boundary Alarm Security System. To highlight few things which I really like about Boundary Alarm are: -
1. No Contract/ No huge Monthly Monitoring fee.
2. Affordable cost of ownership & end of the day you own the device not by the company.
3. Smart features Like integration with Alexa/Google/IFTTT/ Mainly Smart things.
4. I can create automation routines based on the event registered by sensors and even Arm the system using my routine (Note: - You can’t disarm it by routines due to security purpose)
5. Prompt response from team on my queries, issues, and support on product setup.
6. Product quality and unboxing experience is flawless.
Things I would like to have in future: -
1.Direct line to connect with knowledgeable customer service team
2. Improved web chat from customer service team in their website
Final Verdict: -
As a small local smart home solution business owner, I see a full potential for this product in home security market by making the user of this security system as a power user with smart features and supporting well with protecting their Property on low cost.
Note: - This is not a paid review & a genuine review after using this product.”
“My system developed a fault with one of the sensors repeatedly going offline and tripping the alarm. I contacted the team at Boundary and they diagnosed an issue with the Z-wave connectivity between devices. I was sent a Z-wave extender in the post that seems to have sorted the issue.”
“Purchased the boundary system after initially learning of it's existence back in the kickstarter days, didn't buy it then but since it's release to the general public and word from boundary staff that Apple HomeKit will be supported later this year in 2021 I decided to buy it & I certainly do hope this will be the case with Apple HomeKit support.
Anyway, after the purchase I received the box with all this alarm kit in that I'd ordered. The whole experience of unpacking seems nicely thought out, all the parts are nicely packaged and look very well made. Instructions seem clear enough. Just in the process of doing some diy so I haven't as yet installed the system, but once I've finished decoration etc it'll be installed. So at the moment I can't comment on the working system but I'm very happy so far. :-) It's a nice piece of kit.”
“Easy to order, easy to set up, lots of helpful online advice and when we needed more help, responses were really quick and super helpful. In use, the system works well for all the family with a well thought out app and key fobs if needed. If you want to extend features to work with other smart home devices, the integration just works.
I wish all companies looked after their customers like Boundary does!”
“I had a professional installation done and was fully installed in half a day. Boundary have been brilliant to me and the installer who came as they hit a small issue with a sensor which got resolved with the support and engineers within an hour. Best support, I highly recommend anyone to get boundary over anything.”
