“Shockingly bad customer service. Staff break promises to call back.
No engineer call evening before the boiler installation despite being promised this.
All around, very poor and shockingly arrogant attitude. They don’t recognise their staff failings and do not act on feedback. Buyer Beware”
“Horrendous installation from Boxt, as of now I have had 7 visits from engineers, including Gas safe to try and sort out a dangerous and faulty installation by Boxt. It wasn't until I contacted Trading Standards and Gas Safe I could even get a reply from Boxt. We have had a Danger label do not use put on the new boiler by Homeserve, Gas Safe have said the installation was unsafe and Boxt are trying to deny responsibility for this. I am now having no option but to go via the Ombudsman. I would avoid this company if you would like a safe installation, and good customer service.
Date of experience: 11 December 2023”
“Unbelievable experience with BoxT
Boiler (Worcester Bosch) broke down in the first 2 months. It took 2 weeks of me calling and emailing Boxt and Worcester Bosch to get an engineer out who discovered there was a wire which had been trapped and damaged during installation.
Fast forward....took out landlords cover to cover boiler and pipework etc breakdown. £24.99 per month!!!....another breakdown in middle of winter, no hot water or heating, 'no problem' I thought...'I've got landlord cover'...yeah right!! A total waste of £300 per annum...they take your money but don't honour the contract....a repeat scenario of me calling emailing BoxT for almost 2 weeks with nobody coming out to investigate the boiler. Eventually had to pay for an independent engineer to come out and fix the boiler again!.
Now (Jan 2024)....found stains above the boiler and based on previous 2 experiences with BoxT , called out an independent engineer again to investigate who discovered the flue had not been sealed outside and is letting rainwater and possibly fumes/emissions back into the property.
Contacted BoxT again who said said an engineer would call today to rectify the flue but nobody turned up and nobody called to cancel or rearrange...
My next step will be to contact Gas Safe and have them inspect the installation as I am not confident that it's 100% safe.
Based on my experience with this company I would not recommend them to anyone. AVOID!”
“Absolute nightmare at the start of the air con install, amateur installers, installation dates continuously moved, website states unit comes with a 5yr guarantee now just over 12 months later the Dakien unit is faulty and Daikin state Boxt have never registered the guarantee with them and they have co-ownership of the guarantee. Boxt customer service is non existent they don’t reply to your queries regards where the guarantee is gone even though I have emails from them stating it comes with a 5yr guarantee and that they register it for you. Time to raise this with their finance company and credit company and small claims court, they will not get away with this, paid over £3k for this air con install!
DO NOT USE THESE COWBOYS OR TRUST ANYTHING THEY SAY”
“I had an EV wall charger installed with BOXT They don’t give the installer the box to install , instead try and get it couriered to arrive at the same time as the installers arrival!!!!
So the installer is booked to arrive between 7-930 And then box is booked to arrive between 7-930
Cut a long story short, the installer didn’t want to wait potentially 2 hours for the charger to arrive, so didn’t turn up and did another job in the meantime He came back at 4 in the afternoon. Left at 7 and hadn’t finished
I Complained to BOXT via online chat who said “ I can’t help so I’m going to end this chat” really rude - Clare I think her name was- see chat transcript below
No support open from BOXT on weekend ! They are closed Eventually, got the box working after the installer suggest I play around with the configuration settings!
I complained on the Monday and was told I would receive compensation which I haven’t, and it’s been over a month I also haven’t received my building regulation documents which they promised
I genuinely hand on Heart predict this company will not be around in the next year. Possibly the worst customer service I have ever experienced, yes ever!
I left this review on trustpilot and they tried to get it removed . Just being honest guys
Read the other negative reviews, all the same issues regarding customer service come up !”
“Awful customer service been waiting all day for somebody to call me only had the boiler fitted two days ago no hot water. No Gas Saftey Cert if I care no heating nobody picks the phone up you can just speak via chat and all they do is fob you off, still waiting complete waste of time go somewhere else and get your boiler that would be my advice”
“Don't purchase anything from BOXT
Don't purchase anything from BOXT
We paid nearly £4,000 upfront for a combi boiler.
A date was set for the 24.8.23,
I received an email the day befor at 16.00pm saying that they had to cancel the appointment and reschedule it for 7 days time as they had no one to fit it.
My husband and l had both booked a day off each from work which we were inable to change.
I asked for a refund and was told that would be in my account by the end of the day on the 24.8.23, but it wasn't.
Phoned the 25.8.23, was told they would sort this straight away but no still have not got my money back.
It's now Bank Holiday,so when I will get my money back I don't know.
JUST DON'T BUY FROM BOXT
Date of experience: 25 August 2023”
