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BOXT Reviews
2.8
Rating
16
Reviews
44
%
of reviewers recommend
BOXT
Company
Reviews
Questions
Metrics
2.8
Based on 16 reviews
Customer Service
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"I had an EV wall charger installed with BOXT \u2028\u2028They don\u2019t give the installer the box to install , instead try and get it couriered to arrive at the same time as the installers arrival!!!!\r\n\r\n\u2028\u2028So the installer is booked to arrive between 7-930\u2028\u2028And \u2028\u2028then box is booked to arrive between 7-930\r\n\r\n\u2028\u2028Cut a long story short, the installer didn\u2019t want to wait potentially 2 hours for the charger to arrive, so didn\u2019t turn up and did another job in the meantime \u2028\u2028He came back at 4 in the afternoon. Left at 7 and hadn\u2019t finished\r\n\r\nI \u2028\u2028Complained to BOXT via online chat who said \u201c I can\u2019t help so I\u2019m going to end this chat\u201d really rude \u2028\u2028- Clare I think her name was- see chat transcript below\r\n\r\nNo support open from BOXT on weekend !\u2028They are closed\u2028\u2028\u2028Eventually, got the box working after the installer suggest I play around with the configuration settings!\r\n\r\n\u2028\u2028I complained on the Monday and was told I would receive compensation which I haven\u2019t, and it\u2019s been over a month\u2028\u2028I also haven\u2019t received my building regulation documents which they promised\r\n\r\n\u2028\u2028\u2028I genuinely hand on Heart predict this company will not be around in the next year. Possibly the worst customer service I have ever experienced, yes ever!\r\n\r\nI left this review on trustpilot and they tried to get it removed . Just being honest guys\r\n\r\nRead the other negative reviews, all the same issues regarding customer service come up !"
Jon
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Anonymous
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01/01/2019
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BOXT
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2.8
based on
16
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