“Dispatch is super slow and their refund policy is awful.
Considering their supposed ethos their customer service is very poor.
I wish I’d never bothered buying anything from this company, which is huge shame as they’re profiteering from a good cause.”
“It’s all fun a games till you have a problem. Customer service is severely lacking, ignore emails
Zee about mental health, that’s a joke just a marketing ploy
Sent an item with a hole in it and 4 weeks later I’m still trying to get it sorted”
“Awful service. I have ordered from this company a couple of times before and certainly won’t be ever again!
I have been trying to get in touch about an exchange for weeks now and they just completely ignore any form of communication. I bought with a discount code but their returns portal suggests to exchange the items for the right size I need to pay the full price and for delivery! You would think given the message they attempt to portray that they wouldn’t just leave a paying customer completely ignore. Purchase date was 28th November.”
“Horrifically over priced for truly awful quality. Like Temu does better shirts and these tops are not 80% cotton on any level. 100% polyester. And fruit of the loom has better quality. Adore their message and ethos. But the service and product they provide is truly awful. One of the arms of my hoodie has already come off. And I have not even worn it yet.”
“I was very disappointed with the quality of the hoodie itself. While the design is appealing for the price I would have expected a better quality of material and finish.”
“I love the designs but the sizes come up small. My t-shirt also shrank after one wash but they refused to send a replacement. Short sightedness on their behalf as I would have bought lots more t-shirts and hoodies from them, now they won’t see any more of my money.”
“Only put poor due to the fact it hasn’t arrived, the hoodie I ordered got returned to sender and no reason was given to me by Royal Mail. I then contacted the customer support line and after I got the first response asking for the order number I have not heard back from boys get sad too. Really unfortunate as I love this brand”
