bpl solicitors Reviews

Name: bpl solicitors
Address: Mey House,Bridport Road,Poundbury,, Bristol, Bournemouth & Dorchester
Rating: 3.97

4.0 Rating 328 Reviews

75 %

of reviewers recommend bpl solicitors

Company Reviews

Questions

Metrics

4.0

Based on 328 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0333 370 4300

Location:

Mey House,Bridport Road,Poundbury,
Bristol, Bournemouth & Dorchester
DT1 3QY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Instructed as conveyancers through a third party, their service was good but I was disappointed that my final bill was 25% more than originally quoted even though I asked several times, via email, if there would be extra charges. They refunded about 1/2 the price on complaining but it wasn't the full amount and it's a shame I had to complain..I guess most people wouldn't bother and so they get away with it.”

Helpful Report

Posted 5 years ago

“I looked at the good reviews and thought I would get a good service with BPL. Over 12 weeks into using BPL for sale and purchase and still haven't even received a fixtures and fitting form. Communication poor and buyers solicitors and estate agents having issues contacting solicitor. Email responses not replied to either. Fear that the lack of communication and ongoing delays for a chain free purchase and sale will lose our sale.”

Helpful Report

Posted 5 years ago

Thank you for leaving your review. I am afraid we cannot identify you at the moment so could you please contact the Conveyancing Manager at info@bplaw.co.uk and she will be able to investigate for you. Kind regards bpl

Posted 5 years ago

“Everything was going well bu there seems to be a breakdown in communication between BPL and the buyers solicitor and despite sending 3 emails requesting updates none have been forthcoming. I also understand the estate agent has also had the same problems . This is simply not good enough”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We understand that you spoke with the conveyance yesterday and have a full update of matters. If you do have any further queries please let us know. Kind regards, bpl.

Posted 5 years ago

“Bill is not answering emails or providing updates along the way. We only managed to get through his assistant which gave us vague answers. We have been told that we will have all searches sent a week ago and nothing has happened since. We never know where we stand in the process and always have to chase them to get any information at all. Overall, very bad communication and lack of care for the customer .”

Helpful Report

Posted 6 years ago

We are very sorry to hear this and will investigate your case immediately. This does not meet our high standards of client service and we will discuss your concerns with Bill to find out what has happened. Best wishes, bpl solicitors

Posted 6 years ago

“Way too slow to deal with paperwork and incoming information. This should be a very straight forward sale - empty house, no chain, standard construction, relatively few issues - but it's being turned into a marathon. We bought our current home just over a year ago and that did have complications, but it was completed in 8 weeks. As I have a relative who works in Land Registry I know that the problems don't lie there in terms of lack of speed. On the plus side emails are SOMETIMES dealt with quickly, but it really is 50-50. I've been ringing for nearly an hour today and it just goes through to an answerphone. I've no doubt as to the proficiency and capability of the staff involved at BP Law. I do, however, think it's massively under manned and that profits are being placed above customer confidence and satisfaction.”

Helpful Report

Posted 6 years ago

We are so sorry to hear you were not happy with your service in this instance, please contact info@bplaw.co.uk so that we can discuss this with you and investigate your case further. We take all client complaints very seriously and hope we can resolve any issues. Best wishes, bpl solicitors

Posted 6 years ago

“10.15AM and neither the office phone nor the contact persons phone being answered,”

Helpful Report

Posted 6 years ago

We are sorry you had difficulty contacting your conveyancing team on this occasion. We will investigate what has gone wrong, whether technical or human error. We take any complaints very seriously, and if you would like to discuss this issue with us further, please contact info@bplaw.co.uk

Posted 6 years ago

“This is the second time I've used BPL as my first house purchase was a positive experience. Unfortunately this time I have been very disappointed. The communication is terrible, husbands left multiple messages with no one returning his calls. When we have chased for updates we have been made to feel like we are a pain, even been patronised and made out like we don't know what we're on about - very unprofessional. As a customer paying a lot of money I dont expect to have to chase them up to ensure they are doing their job. Then today it's come to light that our buyers solicitor have sent them the queries on the sale 7 days ago and no one had even acknowledged it, clearly been sat in someone's inbox/on a desk someone and ultimately delaying what should be a quick turnaround due to no chains. Very disappointed as such good previous service 3 years ago.”

Helpful Report

Posted 6 years ago

bpl solicitors is rated 4.0 based on 328 reviews