bpl solicitors Reviews

Name: bpl solicitors
Address: Mey House,Bridport Road,Poundbury,, Bristol, Bournemouth & Dorchester
Rating: 3.95

4.0 Rating 332 Reviews

75 %

of reviewers recommend bpl solicitors

Company Reviews

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Metrics

4.0

Based on 332 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0333 370 4300

Location:

Mey House,Bridport Road,Poundbury,
Bristol, Bournemouth & Dorchester
DT1 3QY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“thank Sophia recover899k$ Email:sophiamaddison270–@gmail.com”

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Posted 1 month ago

“NO.1 RELIABLE EXPERTS IN FUND RECOVERY — HIGHLY RECOMMENDED!”

bpl solicitors 1 star review on 28th August 2025

Helpful Report

Posted 2 months ago

“When dealing with the purchase of a property in 2016 they (namely Tracey Townsend) failed to notice a missing clause in the title deeds allowing me access to my property across a shared drive, jointly owned by myself and two neighbours. Only in July last year (2024) when selling the house, was this picked up. It's been 8 months of trying to put it right, not to mention considerable expense, and it still isn't resolved. It is now jeopardising my housemove. Someone needs to be held accountable.”

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Posted 7 months ago

“Terrible experience. Avoid at all costs! They do not bother replying to emails. Very incompetent and do not care about the customer at all. Communication is non existent. You pay for the service that they do not provide. The last email was telling me that 'this is our priority now': 3 weeks later, the issue is still there and no response at all.”

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Posted 3 years ago

“I had a terrible experience. They were very unresponsive (no response for days), didn't explain the process properly (only received automatic emails and no support) and delayed the whole process by a month since one of the solicitors was off.”

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Posted 5 years ago

“i had a terrible experience with BPL and won't be using them again”

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Posted 6 years ago

“From the start it has been dealt with badly and rudely. Has not even answered to us as a customer most of the way and also wasn't at all done properly and still awaiting for our replies to e-mails and paper work and have moved in now in New place. Especially one person who was very rude indeed and incompetent. It took a hell of a long time and longer than anyone else who has been in homes and chains and even other flats. We feel that as we were lower budget that we were treated not with respect especially as it was alot of money and everything upfront mostly and still not done. Ridiculous. Treated like we were stupid and had no clue and with excuses. Even though they are meant to treat us as a valuable customer and have things in place before moving and have our back. Don't feel they have at all. Really angry and. Upset with how we were made to feel and how it went which made us even worse. Shockingly bad experience with them.”

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Posted 6 years ago

“Never answered back rude and still haven't sent any thing in writing to say yes or no about any thing even after we moved”

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Posted 6 years ago

“God awful, that's all i can say about them.”

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Posted 6 years ago

“Used these solicitors to move from Devon to South Wales 3 years ago. The service was appaling and we nearly lost our purchase and sale. I see they have not improved at all. I would never recommend them and they ended up costing me a lot of money. Avoid them like the plague!!!!!”

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Posted 6 years ago

“Not sure if i agree with any of the positive reviews on here. We are using BPL on a sale and they are proving to be a nightmare to deal with.”

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Posted 6 years ago

“We used BPL in 2018 for the sale of a flat and purchase of a new property. Our appointment of BPL was a huge mistake. I would be amazed if all of the 5-star reviews on here are genuine. We were assigned to their Bristol team. Issues with BPL included: * Our property purchase took many weeks longer than it should have due to BPL's incompetence. On several occasions it took the seller threatening to pull out of the sale for BPL to complete the most straightforward tasks. * Two months into the conveyance process (two months after we had completed various forms and payments), BPL told the sellers' solicitor that the reason for their slow progress was that we had not appointed them (!?!?!). Completely unacceptable. * At least 95% of the time they failed to answer the phone. * On the rare occasions that they did answer the phone, the attitude of BPL staff was they could not be f***ed. Only once was I able to speak to the actual solicitor who was handling our case (at completion), all other times she was apparently away. * Throughout the process BPL were trying to sell us "extras" - this is obviously where they make a decent amount of profit. E.g. chancel insurance was quoted as £130 through BPL, I found a higher level of cover for £15 elsewhere (due to having to pay a broker and BPL to "review" we barely saved any money but by that point we were happy to reduce our payment to BPL). * In the days before our completion they "lost" £10,000 which we sent over to them. Our bank sent us confirmation of the money being transferred to BPL's bank, the error was with BPL. * BPL repeatedly lost copies of documents that we sent over to them, asking for yet another copy to be re-sent. * The BPL completion statement was incorrect on four occasions. Even when I pointed out the errors it took several revisions to be addressed. Buying and selling your home is likely to be a stressful process even if most aspects go relatively smoothly. Do not add to the stress by employing a team as incompetent as BPL.”

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Posted 6 years ago

“I wasn’t very impressed with BPL and would wouldn’t use them again or recommend to anyone that they use them. Slow and difficult to get a hold of and often being obtuse.”

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Posted 6 years ago

“I do not rate Bpl, i give them 0 stars but now possible, they take 6 months to make the buy for my house and cause me much unhappiness.”

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Posted 6 years ago

We are sorry to read your feedback and confirm that we are investigating your concerns. Kind regards, bpl.

Posted 6 years ago

“Abismle communication. Bpl never return phone calls. The worst conveyancer I have ever used. Rude on the phone. Can never get through. I got so fed up with it I ended up cancelling my whole onward purchase as I could not handle the frustration and unprofessional people on the other side of the phone.”

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Posted 6 years ago

“What didn’t go wrong?!? They charged me quickly unlike anything else they’ve done. Slow responses to emails, unanswered calls and voicemails not returned is just a tip of this bad experience iceberg. I lost rental income due to their ineffective service. Now in the process of challenging the vendor for breach of contract and BPL still can’t get their act together. It feels like my solicitors were hired to make this difficult rather than easier.”

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Posted 6 years ago

Dear Dominika. We understand that a member of our team have tried to make contact with you to discuss this matter. Kind regards, bpl

Posted 6 years ago

“absolutely dreadful, wish we had read some of the reviews before we instructed them.”

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Posted 6 years ago

“Slow, rude and hard to contact! They have done the conveyancing on our house, the property was empty and no chain, it’s taken 3.5 months and counting, the seller has threatened to pull out and we find it hard to get contact with them! AVOID them!!!!”

Helpful Report

Posted 6 years ago

We are sorry to hear you are disappointed with your service. We are concerned about your comments and would like to investigate this further. Please contact info@bplaw.co.uk so that we can look into this for you. Best wishes, bpl solicitors

Posted 6 years ago

“I was recommended to bpl solicitors by a friend. The solicitor (Bill Osborn), looking into my conveyancing was unprofessional, lackadaisical and unethical. He approved documents with errors. I think he did not even care to read them. Only when I pointed it out to his secretary she confirmed that they were indeed mistakes and communicated this to seller solicitors. He also blatantly lied about not receiving any communication from the seller solicitor and when given the email proof said the message got dropped somehow. I had to ring him hundreds of times (no exaggeration) and mail him multiple times to get a reply. I had to move into a temp accommodation and pay around 1000 pounds as he did not complete the process in time. The only silver lining in the cloud was that when I escalated this issue to managing director (MD) of the firm. He took over the case and completed the process within a week!. The MD was very professional and responsive. Overall I had a harrowing experience with them. Please avoid bpl solicitors.”

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Posted 7 years ago

“Poor communication, poor service isn't the word!! Property was a Right To Buy Bristol City Council which was costing me £100 week to rent (no chain). Due to BPL sluggish approach paid thousands in rent which was avoidable. Continuously chasing with email and phone calls which took days to reply. Was given a Completion date only to be told the Council was unable to commit as needed a three week cold off period which was stated in a letter to BPL from the start . When I queried this letter I was told “SORRY I DIDN’T READ IT “. When I asked for Complaints procedure a Manager started to get involved and everything was slightly better but still such a bad service. I found myself communicating with the Council’s Solicitor as well. So I had no faith in BPL to do the job continuously apprehensive. So NO I would not in any way recommend BPL but only to say……stay clear and no not use!!!”

Helpful Report

Posted 7 years ago

We are so sorry you are disappointed with our service in this instance. This does not meet our level of high standards and we will investigate your case to find out what went wrong. To discuss this with us further, please contact info@bplaw.co.uk Best wishes, bpl solicitors

Posted 7 years ago

bpl solicitors is rated 4.0 based on 332 reviews