bpl solicitors Reviews

Name: bpl solicitors
Address: Mey House,Bridport Road,Poundbury,, Bristol, Bournemouth & Dorchester
Rating: 3.97

4.0 Rating 328 Reviews

75 %

of reviewers recommend bpl solicitors

Company Reviews

Questions

Metrics

4.0

Based on 328 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0333 370 4300

Location:

Mey House,Bridport Road,Poundbury,
Bristol, Bournemouth & Dorchester
DT1 3QY

Write Your review

Tell us how bpl solicitors made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not recommend, very poor throughout..”

Helpful Report

Posted 5 years ago

“What a nightmare!! I've been trying to sell my leasehold property since march and haven't got a clue when we will complete! Extremely frustrating as I keep calling my conveyancer Emma Bevan end up talking to her assistant who then promises she will respond to my emails and still not getting any response! Really not pleased with the way my sale is being dealt with. If BPL can't deliver a satisfactory service can they refund me my money and I'll go elsewhere and find a serious and professional solicitor who can deal with my sale. Really tiring and disappointed! Worst experience I've had in dealing with a conveyancer and I've dealt with a few in the past! Still waiting on Emma to respond to my emails by the way..”

Helpful Report

Posted 5 years ago

“instructed BPL to act as conveyancers, nothing happens until i make contact and still waiting for letter to give details on I CONVEY, over a week now!!”

Helpful Report

Posted 5 years ago

“If i knew at the start what i know now about the totally unprofessional level of service provided by BPL I would have gone elsewhere. AVOID AT ALL COSTS!!! Seriously doubt the legitimacy of some of the positive reviews on here...”

Helpful Report

Posted 5 years ago

“Awful service! I usually make a note of when I try to contact someone and I have a record of 15 times and dates I have tried to contact this company. They did respond 5 times on other occasions though. They do not even bother responding a few days later to apologise for the time delay. Absolutely nothing. I could not recommend! No Customer service. I would recommend they take no clients until they can look after them. Come on BPL get your act together. I still have no idea when things will move forward and am contemplating changing my conveyancing company mid way through. A frustrated client :(”

Helpful Report

Posted 5 years ago

“Terrible experience. Feel close to tears at the lack of progress being made on a cash property purchase. Searches back 4 weeks ago yet my solicitor hasn’t raised enquiries, won’t tell me when they will do it so I am helplessly waiting and can’t proceed. We are supposed to be on the same side. I feel like I have to plead, beg to get anywhere.”

Helpful Report

Posted 5 years ago

“Speak to a different person each time I call. Leave messages and wait a whole day to get a reply.”

Helpful Report

Posted 5 years ago

“Pay the extra £200/300 and get a decent Solicitor to represent you. It's not worth the hassle and you will pay for it further down the line in delays. They are clearly understaffed and overworked and work the numbers game. Very poor Client care, seem more interested in responding to reviews on here then actually responding to queries.”

Helpful Report

Posted 5 years ago

thank you for your review. We are sorry to learn that you are unhappy with the way in which your transaction is being conducted. We are unable to identify you as client from the information provided and would be grateful if you could please contact info@bplaw.co.uk for the attention of the Conveyancing Manager. We will then be able to assist. Kind regards, bpl

Posted 5 years ago

“Slow, do not respond to calls, don't care. avoid avoid avoid”

Helpful Report

Posted 5 years ago

thank you for your feedback. Unfortunately with the information available we cannot identify you as a client of bpl. Please do contact the conveyancing manager at info@bplaw.co.uk so that we can discuss your concerns. Kind regards bpl

Posted 5 years ago

“AVOID AVOID AVOID AVOID AVOID AVOID O MY O MY, It is my third month and I cannot complete the buy. Not sure what they doing but they are very very very very slow. They were coming cheaper in the price but if you put the rent that you paying due to them being slow, the price will go 3 times higher. I have provided to them the mortgage offer on 15th of May and they have checked it in 10 June. After 2 months they have requested me the statement of the bank to check whether i had the 10% for the buy of the property. They have done now a mess with their question and non-sense queries and have send my mortgage approval again for re - approval. On the other side the seller is fuming. On the same building another person sold the property with the same solicitors that my seller has in less than 2 months. I cant wait this nightmare ends and will take my time to escalate my complaint. Hopefully they wont stop to deal with my case now that I'm writing the review I am really stressed because of them AVOID AVOID AVOID”

Helpful Report

Posted 5 years ago

thank you for your feedback and we are sorry to read that you are concerned with the service received. The average timescale for a transaction is 8 - 12 weeks for a freehold and longer when leasehold. We also act for a mortgage lender when a client takes a mortgage over a property and we must report matters to them as required. We will do all that we can to bring this matter to conclusion for you as soon as possible. Kind regards, bpl

Posted 5 years ago

“Not very helpful. I would not recommend. Lack of communication!”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are unable to identify you as a client so please e.mail info@bplaw.co.uk for the attention of the Conveyancing Manager to enable us to look into this for you. Kind regards, bpl.

Posted 5 years ago

“Absolutely disgusted with the level of service received from this company. Do not respond to emails or multiple phone messages left. Very poor at keep you in the loop with progress. I would never recommend this company to anybody and will certainly not use them again. Extremely frustrating can never get through to anyone senior either.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are sorry to read that you have difficulty contacting the team. Please do contact info@bplaw.co.uk for the attention of the Conveyancing Manager so that we can address your concerns. Kind regards, bpl

Posted 5 years ago

“Lack of communication. Flippant and non-committal attitude to deadlines and other solicitors.”

Helpful Report

Posted 6 years ago

Dear Natalie. thank you for leaving your review. We have spoken and I am hopeful that your immediate concerns have been addressed and that you are satisfied with the service from the conveyancing team now looking after your kind instruction. Please do let us know if you have any further concerns, Kind regards bpl

Posted 6 years ago

“I started my case with bpl at the beginning of Oct 2017, I failed to complete purchase before my mortgage expired at March 2018, within this 6-7 months (28 weeks), the normal response time is 2-3 weeks for one reply after at least 10 voice mail and countless chasing emails, I lost thousand of pounds and half year’s time with this solicitor and no progress on getting one simple flat deal done. It is like begging for a reply, it is worst service I ever have. I tried everything and it seems they just ignore you no matter how hard you try”

Helpful Report

Posted 6 years ago

“The service I received from BPL solicitors was not what I had expected when choosing them to act on my behalf in the sale of my property. The whole process took 19 weeks to complete which was unacceptable. What was more frustrating was the lack of communication from my solicitor’s team to keep me updated which was non-existent at many times. On many occasions I had to chase for an update, especially towards the end where I had to raise a formal complaint to one of the directors which I believe helped in pushing my sale through. The staff, when replying to emails a few times, would confuse me as the buyer (when I am the seller!) which was frustrating and lacked professionalism in proof reading communications sent. This was further highlighted when in the 14th week I was sent another clients TR1 form to complete, which had all the client’s details (property they were selling, amount for, names and address (of both buyer and seller)), which had nothing to do with the sale of my property. I had to raise this as an issue as I became worried about my own personal data they have may be shared with parties that should not have access to. Overall poor experience and would not use again.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry to read that you are unhappy with the service you have received. We are in contact with you in relation to your complaint and will contact you further in this regard. Kind regards, bpl

Posted 6 years ago

“The worst solicitors ever seen - completely unethical, never pick up the phone, drag out the process by being completely useless - my particular lawyer kirsty rutland is a disgrace to law and should be removed”

Helpful Report

Posted 6 years ago

“Given a guaranteed price at the start of the process to then have extra charges added on without being informed. Then tried to contact them about it but get no reply to emails. Just a bunch of liars who feel the need to pass blame and not admit they are at fault.”

Helpful Report

Posted 6 years ago

“Disappointing and an embarrassment. Initially I thought they were very responsive but as the process went on, communication was very poor, attention to detail was lacking. They sent documents to wrong solicitors. They also don’t keep you up to date, and the online portal doesn’t reflect what’s really happening. Never spoken with conveyancer, only junior. I wouldn’t even mind slowness if they kept you informed and had the decency to reply but they don’t! Not impressed.”

Helpful Report

Posted 6 years ago

“Terrible service. Made a house purchase very stressful. Staff that didn't seem to care if your purchase completed or not. Unanswered emails and phone calls not returned. Even after complaining service did not improve. Have since used our local solicitor for 2 house sales and will always do so in the future. You pay a bit more but it is worth it. Wouldn't touch this company again with a barge pole.”

Helpful Report

Posted 6 years ago

We are so sorry to hear you were not happy with our service, please contact info@bplaw.co.uk so that we can discuss this with you and investigate your case further. We take all client complaints very seriously and hope we can resolve any issues. Best wishes, bpl solicitors

Posted 6 years ago

“Extremely slow in carrying conveyancing works and non-responsive at most times.”

Helpful Report

Posted 6 years ago

We are so sorry to hear you are not happy with your service, please contact info@bplaw.co.uk so that we can discuss this with you and investigate your case further. We take all client complaints very seriously and hope we can resolve any issues. Best wishes, bpl solicitors

Posted 6 years ago

bpl solicitors is rated 4.0 based on 328 reviews