bpl solicitors Reviews

Name: bpl solicitors
Address: Mey House,Bridport Road,Poundbury,, Bristol, Bournemouth & Dorchester
Rating: 3.91

3.9 Rating 336 Reviews

74 %

of reviewers recommend bpl solicitors

Company Reviews

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Metrics

3.9

Based on 336 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0333 370 4300

Location:

Mey House,Bridport Road,Poundbury,
Bristol, Bournemouth & Dorchester
DT1 3QY

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bpl solicitors 1 star review on 15th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We chose BPL because they came in quite cheaply and had positive reviews... Once we instructed them however and paid the retainer, their client care went out of the window and we literally were left hanging in limbo and guessing at what progress was being made... My advice would be to find someone local or a referral from a friend of mortgage broker. If you use BPL just be prepared to wait 20+ weeks for the sale to go through and to be pulling your hair out constantly because you can never get through to them... they don't care!”

Helpful Report

Posted 7 years ago

“Oh dear.... dont know where to start... Constant ignore... can not get through at all.. spoke with my case conveyancer only once in 2 months.. and she has been ignorant. Trying to get a completion date asap, and always lying that had not received this, had not received that... when i am 110 % sure that they have it... we have to push them every day to make things going forward! communication is via email only!!!no regular updates, we are just waiting and waiting and waiting... come on!!!!!!! Whatever takes one day to complete they take 2 weeks! If you have to much workload, please do not accept new clients as the service goes down and you have unhappy customers. If i would have known, i would AVOID this company. Never ever thought this will be such a nightmare.. i would rather choose small independant firm, not advertised as big company. VERY DISSAPOINTED.”

Helpful Report

Posted 7 years ago

“The whole process to buy our house with BPL ended up taking nearly 6 months, Had it gone on much longer then our mortgage offer would have expired which could have caused some problems. We could never have imaged it taking this long and wouldn't have instructed BPL if we had been aware to this.”

Helpful Report

Posted 7 years ago

“It's been 17 weeks and we are still waiting for the queries to be closed. Really frustrating.”

Helpful Report

Posted 7 years ago

“Can never get through to them constantly leave messages and no one returns my calls - absolutely useless!!!!!”

Helpful Report

Posted 7 years ago

“BPL have been a nightmare from start to finish. It has been like pulling teeth trying to get them to provide updates and to progress the sale on my property. Just Avoid. Can't wait for this to be over...”

Helpful Report

Posted 7 years ago

“Do not use them. I will seek compensation for over £4,000 for a very bad service which has cost this money in the delay of 15 weeks in the sale of a property. They do not answer their phone it is always in ansaphone and they do not get back to you. I will take this up with the Legal Ombudsman and Solicitors' Regulation Authority tomorrow and the cost and stress of this is quite frankly non repayable. It is beyond absurd!!!”

Helpful Report

Posted 7 years ago

“Could not recommend, very poor throughout..”

Helpful Report

Posted 7 years ago

“What a nightmare!! I've been trying to sell my leasehold property since march and haven't got a clue when we will complete! Extremely frustrating as I keep calling my conveyancer Emma Bevan end up talking to her assistant who then promises she will respond to my emails and still not getting any response! Really not pleased with the way my sale is being dealt with. If BPL can't deliver a satisfactory service can they refund me my money and I'll go elsewhere and find a serious and professional solicitor who can deal with my sale. Really tiring and disappointed! Worst experience I've had in dealing with a conveyancer and I've dealt with a few in the past! Still waiting on Emma to respond to my emails by the way..”

Helpful Report

Posted 7 years ago

“instructed BPL to act as conveyancers, nothing happens until i make contact and still waiting for letter to give details on I CONVEY, over a week now!!”

Helpful Report

Posted 7 years ago

“If i knew at the start what i know now about the totally unprofessional level of service provided by BPL I would have gone elsewhere. AVOID AT ALL COSTS!!! Seriously doubt the legitimacy of some of the positive reviews on here...”

Helpful Report

Posted 7 years ago

“Awful service! I usually make a note of when I try to contact someone and I have a record of 15 times and dates I have tried to contact this company. They did respond 5 times on other occasions though. They do not even bother responding a few days later to apologise for the time delay. Absolutely nothing. I could not recommend! No Customer service. I would recommend they take no clients until they can look after them. Come on BPL get your act together. I still have no idea when things will move forward and am contemplating changing my conveyancing company mid way through. A frustrated client :(”

Helpful Report

Posted 7 years ago

“Terrible experience. Feel close to tears at the lack of progress being made on a cash property purchase. Searches back 4 weeks ago yet my solicitor hasn’t raised enquiries, won’t tell me when they will do it so I am helplessly waiting and can’t proceed. We are supposed to be on the same side. I feel like I have to plead, beg to get anywhere.”

Helpful Report

Posted 7 years ago

“Speak to a different person each time I call. Leave messages and wait a whole day to get a reply.”

Helpful Report

Posted 7 years ago

“Pay the extra £200/300 and get a decent Solicitor to represent you. It's not worth the hassle and you will pay for it further down the line in delays. They are clearly understaffed and overworked and work the numbers game. Very poor Client care, seem more interested in responding to reviews on here then actually responding to queries.”

Helpful Report

Posted 7 years ago

thank you for your review. We are sorry to learn that you are unhappy with the way in which your transaction is being conducted. We are unable to identify you as client from the information provided and would be grateful if you could please contact info@bplaw.co.uk for the attention of the Conveyancing Manager. We will then be able to assist. Kind regards, bpl

Posted 7 years ago

“Slow, do not respond to calls, don't care. avoid avoid avoid”

Helpful Report

Posted 7 years ago

thank you for your feedback. Unfortunately with the information available we cannot identify you as a client of bpl. Please do contact the conveyancing manager at info@bplaw.co.uk so that we can discuss your concerns. Kind regards bpl

Posted 7 years ago

“AVOID AVOID AVOID AVOID AVOID AVOID O MY O MY, It is my third month and I cannot complete the buy. Not sure what they doing but they are very very very very slow. They were coming cheaper in the price but if you put the rent that you paying due to them being slow, the price will go 3 times higher. I have provided to them the mortgage offer on 15th of May and they have checked it in 10 June. After 2 months they have requested me the statement of the bank to check whether i had the 10% for the buy of the property. They have done now a mess with their question and non-sense queries and have send my mortgage approval again for re - approval. On the other side the seller is fuming. On the same building another person sold the property with the same solicitors that my seller has in less than 2 months. I cant wait this nightmare ends and will take my time to escalate my complaint. Hopefully they wont stop to deal with my case now that I'm writing the review I am really stressed because of them AVOID AVOID AVOID”

Helpful Report

Posted 7 years ago

thank you for your feedback and we are sorry to read that you are concerned with the service received. The average timescale for a transaction is 8 - 12 weeks for a freehold and longer when leasehold. We also act for a mortgage lender when a client takes a mortgage over a property and we must report matters to them as required. We will do all that we can to bring this matter to conclusion for you as soon as possible. Kind regards, bpl

Posted 7 years ago

“Not very helpful. I would not recommend. Lack of communication!”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are unable to identify you as a client so please e.mail info@bplaw.co.uk for the attention of the Conveyancing Manager to enable us to look into this for you. Kind regards, bpl.

Posted 7 years ago

“Absolutely disgusted with the level of service received from this company. Do not respond to emails or multiple phone messages left. Very poor at keep you in the loop with progress. I would never recommend this company to anybody and will certainly not use them again. Extremely frustrating can never get through to anyone senior either.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We are sorry to read that you have difficulty contacting the team. Please do contact info@bplaw.co.uk for the attention of the Conveyancing Manager so that we can address your concerns. Kind regards, bpl

Posted 7 years ago

“Lack of communication. Flippant and non-committal attitude to deadlines and other solicitors.”

Helpful Report

Posted 7 years ago

Dear Natalie. thank you for leaving your review. We have spoken and I am hopeful that your immediate concerns have been addressed and that you are satisfied with the service from the conveyancing team now looking after your kind instruction. Please do let us know if you have any further concerns, Kind regards bpl

Posted 7 years ago

bpl solicitors is rated 3.9 based on 336 reviews