Brakes To Go Reviews

Name: Brakes To Go
Address: 5214 Burleson Rd Ste 209, Austin
Rating: 4.96

5.0 Rating 1,540 Reviews

99 %

of reviewers recommend Brakes To Go

Company Reviews

Metrics

5.0

Based on 1,540 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

5125851845

Email:

jonathan@brakestogo.net

Location:

5214 Burleson Rd Ste 209
Austin
78744

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Brakes To Go 5 star review on 28th July 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had rear pads replaced on my f150 for squeaking noise. I still have the noise pads did not fix issue”

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Posted 3 months ago

“TIm, my mechanic was great! He was polite, informative and easy to work with. The issue was that he did not have the correct rotors to complete the job and I will now have to reschedule. It is disappointing that this repair is now going to take 2 days instead of 1. Convenience was the reason I went with Brakes to Go and it turns out it was not.”

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Posted 1 year ago

“Good quick service. Down side is the markup on the parts is 100%. The service fee already includes the convenience. I recommend this service if you’re really busy, but know what you’re getting in return.”

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Posted 2 years ago

“Very nice person that came and did my brakes. He was on time and answered all my questions. The work was done fast but now 4 days later I still have the noises on my brakes. Not sure what's going on.”

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Posted 2 years ago

“Thank you so much for coming out to my place to fix my brakes. So convenient! The gentleman was very nice. However he put my seat back in my car and now it is broken. It will no longer move forward or back which is an issues since I have little legs. I’m now going to have to pay to get that fixed as well. It would be nice in the future if those things weren’t messed with.”

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Posted 2 years ago

“Service was good. Pricing was misleading. Ad I saw said 20% off. That was never offered or represented on the bill. Was told the 20% was built into the quote. 2 to 3 days after I got the service done I got a text for 10% off. Nothing but a tease. I hope I don't have to test their warranty as I fear there may be several holes in the coverage.”

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Posted 2 years ago

“Love that Brakes2go comes to my place, good clean mechanic, quick service. That said, the cost to replace the rotors and brakes was $500. A regular brake job is $169, the price for a regular job is fair, but $500 is STEEEP for rotors and pads. Without the overhead of a shop B2G prices should be much lower. It’s really only a $350 job. If you can go to a shop to have the work done I’d suggest going that route. Be warned that as with any auto work, they can tell you whatever they want to, regardless of if it’s the truth. Get multiple estimates from shops in different areas to ensure the most fair honest pricing.”

Brakes To Go 3 star review on 27th March 2020

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Posted 4 years ago

Hey now, Ryan! We have to say, that just doesn't seem fair. Firstly, BTG stands by our prices, which are typically at or below market value for identical services at a shop or dealership. Just so you know, as a result of your complaint, we even called both to confirm. As suspected, total price with tax at the service center and the dealership were both right at $500. But you actually purchased an ultra-premium pad (Akebono), so technically we would have actually been cheaper, all things being equal. Secondly, and more to the point, when we quoted you an estimate for our services ($469 without tax), you exclaimed “awesome, that’s a great price!” And now you are throwing us under the bus? SAD TROMBONE! Thirdly, do I have to emphasize the hidden extra value of not having to go out in public in these particular times to get this repair completed? I mean, we DID come to you. All of this considered, come on, three stars? For real? ; )

Posted 4 years ago

Brakes To Go is rated 5.0 based on 1,540 reviews