Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sizes are way off. Please send another return label. Tried twice but won’t order again. Very disappointed”

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Posted 3 years ago

“Never got my item 1 month later”

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Posted 3 years ago

“You people stuck you can't even get ahold of you assholes I'll never order again”

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Posted 3 years ago

“Did not receive my order”

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Posted 3 years ago

“I placed two orders on 05/01/2021 and 05/02/2021 and still did not get it.”

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Posted 3 years ago

“Should not charge $6 for returns, especially post pandemic :(”

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Posted 3 years ago

“Policy states no returns on clearance items. Found out the hard way sales items to this company means clearance do no return out 35.00 wo t ever buy or endorse such a company”

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Posted 3 years ago

“I never received any of my items to review. Very disappointed.”

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Posted 3 years ago

“I HAVE NEVER RECEIVED MY BRA FROM MY ORDER ON APRIL 4TH, 2021. I HAVE BEEN TRYING TO GET IN TOUCH WITH SOMEONE, BUT YOUR CUSTOMER SERVICE PHONE NUMBER DOES NOT WORK AND I HAVE EMAILED A COUPLE OF TIMES WITHOUT GETTING A RESPONSE.....THE NEXT THING IS THE BBB!!!!!!!!”

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Posted 3 years ago

“I didn’t like anything about it. I gave it away.”

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Posted 3 years ago

“I ordered an underwire tee shirt bra. When I tried it on I found that the "underwire" came up the sides to under my armpits. Most uncomfortable bra ever. I sent it back. Hope I get a refund. It was expensive.”

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Posted 3 years ago

“Bad sizing”

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Posted 3 years ago

“No support with this bra. Probably will never order again.”

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Posted 3 years ago

“I thought the quality of the bras I ordered would be better. One of the bras was defective and i will not be purchasing from brayola again. I also got a free seamless thong those are actually very comfortable an worth purchasing.”

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Posted 3 years ago

“Bra didn’t fit ordered a band size bigger but when I got it the cup was a lot bigger than the first bra. Sent Customerservice a email and they said when you order a bigger band size the cup is larger. Never heard of that before and can’t return it cause I wore it for a hour. Won’t buy from them again.”

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Posted 3 years ago

“The front closure was too difficult. i am returning the bra.”

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Posted 3 years ago

“I ordered two bras, received one, two weeks later received two bras neither of which I ordered. I've been dealing with the worst customer service of any online store I've used and still don't have a resolution.”

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Posted 3 years ago

“My first experience with Brayola was so bad that I swore I'd never buy from them again. I bought a bra in a brand I'd never worn before, which turned out not to fit properly. I wore the bra only once - just long enough to determine that it didn't fit, and then I returned it with tags on and in the original packaging. I had to pay $6 to return the bra, and then, when Brayola received it, they refused to refund the purchase price saying that their quality control people had rejected it as not meeting their return requirements (without actually specifying in what way). So, I wound up paying a lot of money for nothing. Sadly, I got tempted into giving them another try. This time, the bra also wasn't a good fit, but, rather than pay to return it and risk not getting a refund, I made some alterations to the bra so I could wear it. Still not a great fit, but ok to wear for activities for which I wouldn't want to wear one of my good bras. Brayola should know that bras must be tried on, and they should have free no-questions asked returns if the bra doesn't fit. This time, I really am done with them.”

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Posted 3 years ago

“Wrong item sent. Still pay restock fee. Not customer service oriented. Not my fault they can’t send correct product”

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Posted 3 years ago

“Sent wrong item, never sent correct one.”

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Posted 3 years ago

Brayola is rated 4.2 based on 5,416 reviews