Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,411 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,411 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not received my credit yet”

Helpful Report

Posted 3 years ago

“Not pleased with the two bras I returned two weeks ago.”

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Posted 3 years ago

“Material is hard and feels like paper.”

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Posted 3 years ago

“It was a very pretty bra however it fit twice as small as the size I'm wearing now.”

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Posted 3 years ago

“Small and uncomfortable”

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Posted 3 years ago

“Need my refund”

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Posted 3 years ago

Hi Donna, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 3 years ago

“It fits terrible & very uncomfortable. That’s the problem w/ having very big boobs.😕 So difficult to find a great bra. Can’t even return them bc I’ve lost the packing slip.”

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Posted 3 years ago

“Didn’t give the support that was advertised”

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Posted 3 years ago

“Bra, too tight. Doesnt feel the correct size. I ordered two bras, 1st was just right, this black bra, could barely get around my rib cage... not comfortable at all.”

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Posted 3 years ago

“I ordered 2 bras from Brayola. Unfortunately they are seconds and aren’t sewn properly. Guess what, they don’t fit”

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Posted 3 years ago

Hi Sharon, We apologize for the inconvenience this has caused. Please email us at support@brayola.com so that we can further review and assist. Thank you, Brayola Support

Posted 3 years ago

“Sadly, Brayola was unable to deliver the 2 items I ordered. It was as simple as getting the shipping label correct. They claimed they couldn't resend. Poor excuses. Their resolution? A refund I have to wait for, hardly even a "we're sorry". Won't be doing that again. Only the facts.”

Helpful Report

Posted 3 years ago

Hi Dean, We sincerely apologize for the inconvenience this has caused. After further review, our records show an error with how the address was entered. Our Brayola Team is working on correcting this moving forward. Again, we apologize for the inconvenience. Thank you, Brayola Support

Posted 3 years ago

“The bra was smaller than my other bras that are the same size. While it was easy to return, I was charged for shipping so I did not reorder to try a different size.”

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Posted 3 years ago

Hi Linda, We apologize for the inconvenience. Please email us at support@brayola.com so that we can further review and assist. Thank you, Brayola Support

Posted 3 years ago

“Have not returned my money or sent bras!!”

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Posted 3 years ago

Hi Levolia, We apologize for the inconvenience this has caused. Please email us at support@brayola.com so that we can further review and assist. Thank you, Brayola Support

Posted 3 years ago

“I am very disappointed with my purchase. The bra is pretty in itself however for a 48D, the cup is too big and the wire pokes into my armpits. I have ordered many glamorise bras in the past and the 48D has been great. Maybe this one was mislabeled? 🙁”

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Posted 3 years ago

“Clasp is difficult and underwire digs in after a while.”

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Posted 3 years ago

Hello, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 3 years ago

“Still waiting on my order...”

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Posted 3 years ago

Hi Kate, We apologize for the inconvenience this has caused. Please email us at support@brayola.com so that we can further review and assist. Thank you, Brayola Support

Posted 3 years ago

“I’m very upset that my credit card was charged $85 for 3 bras that only cost $19/ea”

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Posted 3 years ago

“My package was shipped on September 3rd. It is now September 23rd and I still don’t have an arrival date. You seriously need to quit using USPS. This is ridiculous!”

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Posted 3 years ago

Hi Judy, We apologize for the inconvenience this has caused. Please email us at support@brayola.com so that we can further review and assist. Thank you, Brayola Support

Posted 3 years ago

“Not able to return a bra.”

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Posted 3 years ago

Hi Laurie, We apologize for the inconvenience this has caused. After further review our records show that a return label was provided to you via email. If you should have any further questions please email us at support@brayola.com. Thank you, Brayola Support

Posted 3 years ago

“I ordered an incorrect size and have not been able to get in contact with Brayola by E-mail to return order for correct size. Every time I attempt to E-mail Brayola, it does not go through. States we that this E-mail address was not found. I just want to order the correct size. This is no way to conduct business. Of course there is no telephone number I can call to reach Brayola’s Customer Service.”

Helpful Report

Posted 3 years ago

Hi Juanita, We apologize for the inconvenience this has caused. Please be sure that you are emailing us at support@brayola.com. As we have not received any email inquired from you. We will also follow up via email. Thank you, Brayola Support

Posted 3 years ago

Brayola is rated 4.2 based on 5,411 reviews