Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,411 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,411 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The long line bra was too small. How do I return it?”

Helpful Report

Posted 3 years ago

Hello, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 3 years ago

“Sizing is way off, much too small.”

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Posted 3 years ago

“very unhappy..the last bras I ordered was the wrong size”

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Posted 3 years ago

“Bra needed to be returned. Their process is ridiculous. Still waiting for refund”

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Posted 3 years ago

“The bra was good quality but went by measurements and when received and tried on, the bra was to big. It was even to big for my daughter whose bigger than me. Then tried to return and couldn't. U say fast and easy return and that's a lie. Don't appreciate that!!!🤬”

Helpful Report

Posted 3 years ago

Hi Dawn, We are sorry to hear the item did not work out and for the trouble you experienced setting up a return. Please contact us at support@brayola.com, we will be happy to help you with the return. Have you clicked on "Find my Size". This tool will work out the correct size for you to try, based on the brand and bra you are currently wearing. Thank you, Brayola Support

Posted 3 years ago

“Very uncomfortable! Very stiff. Not at all what I expected. Will not buy again.”

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Posted 3 years ago

“The bra's I received, were not the ones pictured. They had a bit of padding to them, these do not. I like a bit of padding because to me it gives a more rounded, normal look. I am returning them, & am hoping they can be replaced with bra's that have a bit of padding to them.”

Helpful Report

Posted 3 years ago

“First I never received a confirmation to my original order and waited several weeks after 2-3 repeated attempts to find out what happened to my order, than when it final arrives late, The front bra closures don’t stay closed and the full brief undies I ordered 1 size up was 3 sizes too small & not full brief!”

Helpful Report

Posted 3 years ago

Hi Sheila, Thank you for reaching out. We are sorry to hear the items are not working out for you. If you email us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 3 years ago

“Ordered 2 received 1 Fit is not the best”

Helpful Report

Posted 3 years ago

Hi Joan, The Exquisite Form Fully was shipped separately and per an online trace it is out for delivery today. We apologize for the delay with the delivery for your order and understand your frustration. USPS is experiencing delays almost everywhere right now. Some packages are taking longer than normal. They seem to be sitting at USPS facilities longer, or sometimes remaining ""in transit"" between facilities for a long periods of time.. We apologize for the inconvenience. Thank you, Brayola Support

Posted 3 years ago

“I returned some bras, and have not received any refund. Problem not going to buy from you again.”

Helpful Report

Posted 3 years ago

Hi Carolyn, Your return was received on 1/7 and is in the final refund process. Brayola will send you an email confirmation once your refund has processed. We apologize for the inconvenience. Thank you, Brayola Support

Posted 3 years ago

“Ordered one pair of panties and it took 20 days to receive”

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Posted 3 years ago

Hi Devin, Your order was shipped with USPS the same day it was placed. We apologize for the delivery delay by USPS. It was a difficult December for shipments due to employee shortages from Covid, the increased volume, and some weather issues as well. Here's to a better year with 2021. Thank you, Brayola Support

Posted 3 years ago

“The bras were rough and itchy, I returned them weeks ago and still haven't received a refund.”

Helpful Report

Posted 3 years ago

Hi Genia, We are sorry to hear your item was not to your liking. Your return was received and the refund was issued. Please contact us at support@brayola.com if you need assistance.

Posted 3 years ago

“I waited for more than a month to receive 2 bras I ordered before finally getting a message that the USP "lost" my package. I was offered a refund which I received promptly but I would rather have had the bras. The final result is losing a customer. That's it, that's all.”

Helpful Report

Posted 3 years ago

Hi Connie, We certainly apologize your order was lost in transit to you. Unfortunately, we can only offer a refund and file claim with the carrier. We apologize for the inconvenience. Thank you, Brayola Support

Posted 3 years ago

“I have yet to received my purchase.”

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Posted 3 years ago

Hi Sandra, Your order is in transit with USPS to you. Please allow a couple of additional days for the carrier to deliver due the Covid Pandemic and the holiday delivery delays they are experiencing. Thank you, Brayola Support

Posted 3 years ago

“I bought 2 bras. The band rolled up the minute I put it on. I couldn't return them because they were going to charge postage and I would only have saved $1 if I did send them back. Postage was too high coming and going.”

Helpful Report

Posted 3 years ago

Hi Sherry, We are sorry to hear that you didn't like your item. As with any company we do not refund for original shipping charges (which if the order was under $75, would be $5.99, anything over $75 we offer free shipping!). If you use our return label this costs $6, which is deducted from your total refund amount. All our returns information can be found at https://shop.brayola.com/pages/returns Regards, Brayola Support

Posted 3 years ago

“Bras are comfortable. Customer service is terrible”

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Posted 3 years ago

“Trying to return something but the page won't load”

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Posted 3 years ago

“I have had to donate the products I purchased for those less fortunate. I purchased them on sale and of course they aren’t returnable. Unfortunately but one wasn’t the sized too small and the other not what i ordered from the description.”

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Posted 3 years ago

“I ordered the correct size but the cups puckered and the band was too small. I requested a refund and mailed the bra back but have not received a refund!! I am NOT happy!”

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Posted 3 years ago

“I have already sent the bra back because it did not fit. I have yet to receive my money back!”

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Posted 3 years ago

Brayola is rated 4.2 based on 5,411 reviews