Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,411 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,411 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not like the fit. When I attempted a change, I was told my order was ineligible for exchange or refund. I am now stuck with something I cannot use and am out over $30. Won't be ordering ever again.”

Helpful Report

Posted 3 years ago

Hi Catherine, We apologize for the inconvenience this has caused. Please email us support@brayola.com so that we can further review and assist. Thank you, Brayola Support

Posted 3 years ago

“Too loose. Can’t adjust shoulder straps.”

Helpful Report

Posted 3 years ago

“Customer service does not let you when your order was received when your items will be delivered. I need to know these important facts. Now I don't know weather my order was received or not. I am panicking weather or not my items were received or being sent please, please let me know if I'll be getting my items. Thank you Melissa M. Mock”

Helpful Report

Posted 3 years ago

Hi Melissa, Thank you for reaching out to us. When all orders are placed an email is sent with an order confirmation, when an order ships- an email is sent notifying customers with the shipping information. If you should have any further questions, please email us at support@brayola.com to assist. Thank you, Brayola Support

Posted 3 years ago

“I ordered wrong size”

Helpful Report

Posted 3 years ago

Hi Winter, Thank you for reaching out. We are sorry to hear the item is not to your liking. If you message us at support@brayola.com, we can further assist you. Otherwise, the return can be initiated on our portal at: https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 3 years ago

“It’s a beautiful bra’ however, it had no support & I looked very flat even though I’m a 40 DD. I had to send it back!”

Helpful Report

Posted 3 years ago

Hi Gail, We are sorry to hear that your item did not work out for you. Once your return has been received back into our distribution center and processed, you will be notified via email of the refund. We apologize for the inconvenience. Thank you, Brayola Support

Posted 3 years ago

“i ordered 2 bras that did not fit. i returned them. i never received credit for my return.”

Helpful Report

Posted 3 years ago

Hi Brenda, We apologize for the inconvenience this has caused. Please email us at support@brayola.com so that we can further review and assist. Thank you, Brayola Support

Posted 3 years ago

“Unable to return part of order. Do not recall a statement of clearance when purchasing,.. possibly "sale item". Tried sending an email using the site provided. Received a note: Wasnt able to deliver. Hmmmm,.. not sure I'll order from here again. More $ down the drain.”

Helpful Report

Posted 3 years ago

Hi Geri, We apologize for the inconvenience this has caused. Please email us at support@brayola.com to further review and assist you. Thank you, Brayola Support

Posted 3 years ago

“The straps on the bra I bought won’t stay up and this is very frustrating when you move and the fall oof your shoulder. I measured and bought the size according to the measurements. If I tighten the straps it raises the bra too much and the underwire gets uNader my arm. If I loosen the straps fall down. Would not order this brand again.”

Helpful Report

Posted 3 years ago

“I do not like the return process.”

Helpful Report

Posted 3 years ago

“RECENTLY RECIEVED THE 3 BRAS I ORDERED...WRONG STYLE. I AM WHEELCHAIR BOUUND AND IT'S DIFFICULT TO RETURN THEM.”

Helpful Report

Posted 3 years ago

Hi Susan, We sincerely apologize for the inconvenience this has caused. Please email us at support@brayola.com to further review and assist you. Thank you, Brayola Support

Posted 3 years ago

“I love my purchases, but unfortunately 2 of the 3 bras I purchased lost their underwire after the first washing.....in just a normal cycle. Disappointed :( because they were by far my favorite.”

Helpful Report

Posted 3 years ago

Hi Trisha, We apologize for the inconvenience. Please email us support@brayola.com to further review and assist you. Thank you, Brayola Support

Posted 3 years ago

“At that price for me not the product advertised. The fit is much much to small to fit 44D. Extremely disappointing. No further purchases will be made with Brayola.”

Helpful Report

Posted 3 years ago

Hi Linda, We apologize for the inconvenience this has caused. Please email us at support@brayola.com to assist you with finding the perfect bra. Thank you, Brayola Support

Posted 3 years ago

“I again am asking when will I get my return. I mailed it back over a month ago”

Helpful Report

Posted 3 years ago

Hi Frannie, Please contact us at support@brayola.com for assistance with your return. We do not show a return set up for your order and will need a tracking number to research further. Thank you, Brayola Support

Posted 3 years ago

“I ordered 2 bras in the same size. Both arrived and only one fit. I requested refund which was promptly authorized only to find out there is a return fee of $6 which is withheld from my refund. I Oder a lot on line and this is the only company charging this fee. I will not order any more from Brayola due to this. I sent an email response to the refund and received no response.”

Helpful Report

Posted 3 years ago

Hi Cheryll, We apologize for the inconvenience this has caused. Unfortunately our records do not show that we have received an email from you. Please email us at support@brayola.com so that we can further review and assist. Thank you, Brayola Support

Posted 3 years ago

“I'm not sure why you're asking me to change my review. I still have not yet received the 2 bras below that I ordered (and paid for) a few weeks ago. And my refund issue has not been resolved. I have not heard from anyone at Brayola. I have not yet received the bras mentioned below. Also, on a previous order I returned 2 bras at $46.00 each and I refunded for only one. Would like an explanation as to why.”

Helpful Report

Posted 3 years ago

Hi Robin, Please email us at support@brayola.com so that we can further review and assist. We apologize for the inconvenience. Thank you, Brayola Support

Posted 3 years ago

“The contact number on the site does not work.My return was delivered 8/8/2020 I have not received my refund”

Helpful Report

Posted 3 years ago

Hello, Unfortunately at this time we do not have a phone number for customer service. Your return was received on 8/20 from UPS and the refund has been processed back to your original payment form. Please email us at support@brayola.com if you need further assistance. Regards, Brayola Support

Posted 3 years ago

“The cups are huge compared to every other DD cup bra I have. Very disappointing after the wait time to find this upon arrival. Took help from customer service to get the return site to accept my attempt and then saw that I would be charged a fee to return it. Boo!”

Helpful Report

Posted 3 years ago

“While previous purchases have been great, my most recent purchase was very disappointing. I followed the website’s directions to know what size to order. When my 2 bras arrived, the cup size would be okay, but the rest of the longline bra did not fit my torso. Money wasted. Exquisite Form Fully® Front Close with Lace Longline Posture Bra”

Helpful Report

Posted 3 years ago

Hi Marsha, We are sorry to hear that your items are not to your liking. Please email us at support@brayola.com to further review and assist. We apologize for the inconvenience. Thank you, Brayola Support

Posted 3 years ago

“Can't get ahold of anyone for returns. No return label no contact phone number. Not all all satisfied!”

Helpful Report

Posted 3 years ago

Hi JoAnn, We see your previous contact to support@Brayola.com. They had requested more information regarding which bra you wanted to return and have not received a response. Please contact us at support@Brayola.com and we will be happy to assist you.

Posted 3 years ago

“I would like to send them back. They don't fit. Can you help me with that?”

Helpful Report

Posted 3 years ago

Brayola is rated 4.2 based on 5,411 reviews