Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tighter than other bras of the same size”

Helpful Report

Posted 5 years ago

“Poor fit, rides high on back. Cup size okay, but bra was just as tight as my lower size.”

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Posted 5 years ago

“Bra I ordered is too big, need to return it. They said they have to get back to me with a return label.”

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Posted 5 years ago

Hi Michelle, Thank you for reaching out and for your patience. We have resolved our returns portal issue. The return can be initiated on our portal at : https://shop.brayola.com/pages/returns/ Regards, Brayola Support

Posted 5 years ago

Thank you for reaching out and for your patience. We have resolved our returns portal issue. Returns can be initiated on our portal at : https://shop.brayola.com/pages/returns/

Posted 5 years ago

“Not the fit I was hoping for... I will be sending back”

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Posted 5 years ago

“No response when I needed to make a return. I don't think they have customer service???”

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Posted 9 years ago

Hi YLeah, I can see one of our customer service team contacted you on May 25th, and again on 2nd June. Can you check your emails again. Diane was the lady who replied to you :) If you can't see it, definitely check your spam folder, or it may be easier to give us a call and we can help you over the phone 844-443-5021

Posted 9 years ago

“Should supply return label when you make the mistake!”

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Posted 9 years ago

“It has now been over a month since I returned two bras and I still have not received credit on my Visa even though I have provided tracking information twice. This certainly will make me think twice about ordering from tour company again or referring you to anyone else.”

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Posted 9 years ago

“I would give this site a better review but it's going on 3 weeks since I returned the bra's and I'm still waiting for the refund! The bras I ordered were ok, but they did not stretch at all, they either fit or they don't!”

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Posted 6 years ago

“Your return policy is not a good one. Is seems more difficult than necessary”

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Posted 9 years ago

“It took several days for you to answer my email; in fact I had to send it twice. Then I was bombarded with emails of what to do. I had to enter what I had ordered on a sheet; why didn't you already know? Your return process is more cumbersome than any others. I now have it ready to return and have written the number on the outside of the box too. You're supposed to know your customers and not make them jump through so many hoops to make a return.”

Helpful Report

Posted 9 years ago

Hi Susan, Our customer service is Monday to Friday 9am-5pm (EST) and your first email was on Friday at 7pm which was out of our operating hours. Someone responded to you first thing on Monday morning. We are sorry your expectations were not meant. We are a marketplace, which is why we manually send out returns information as the address can differ depending on which supplier we use.

Posted 9 years ago

“Don't try them on! I was accused of wearing a bra when I didn't even remove the tags. I returned several that I didn't like or that didn't fit after just a quick try on. Then I had to call after several weeks to inquire about my refund and was only given a partial refund. They say that I had worn a bra when I never even removed the tags. They have refused my refund even after my dispute. They couldn't even tell me which bra was worn. The second person I spoke to was very short with me. And told me that I left a scent or soil on the bra but couldn't tell me which it was. I don't wear perfume and was not dirty! Not sure I'll do business again!”

Helpful Report

Posted 6 years ago

“I have breasts that tend to be on the outside of my rib cage and because of that need that extra something on the sides. This did not offer enough support on the sides under my armpits to be effective. I just "splatted". I really wanted this to work. It needs way more strength in the elastic for my body type.”

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Posted 9 years ago

“the strips was not long enough even when it was adjusted as far as they would go.I have ordered bra's before on line so it was not the size it is the way it was made”

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Posted 6 years ago

“I bought a brayola bra and 2 felina.. the felinas are going strong and i wear them way more often. the front close brayola popped both wires within 3 months. it became uncomfortable to wear without actually removing them which makes the bra not so good anymore. it was a front close back racer back which i thought would hold up better. and it has only been gentle washed / bag hand washed”

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Posted 5 years ago

“I bought several bras on sale and when I needed to exchange them, the only option was to return them. So I contacted customer service, asking them to send the correct size, honoring the sale price. NO ANSWER! I will never buy anything from this company again.”

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Posted 6 years ago

“On the same day I ordered 3 bras from Brayola, and 2 bras from TRUE. True package was much better. Their padded envelope was large, their marketing sticker and materials within were fun & classy and they included a pre-printed ReturnSlip AND another waterproof envelope in case I had a return. One True bra didn't fit, but their return was FREE. All 3 Brayola bras (Bali, all same size as True order) did not fit. But I had to go find a large envelope, make a trip to UPS and PAY to return Brayola merchandise. Sorry. Won't shop Brayola again.”

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Posted 9 years ago

“The sizing was so far off that I sent the bras back for a full refund. the only thing that saved my review from being the worst is that you are being responsive to my return...though I haven't yet gotten the credit.”

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Posted 9 years ago

“I always wear Playtex bra's, but this one was at least 3 inches smaller around than my regular ones. I have not resolved my return yet. How do I return with the small label emailed to me?”

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Posted 9 years ago

“Sorry for me but B cup to large. No packing slip. Please send return instructions. Received order very quickly.”

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Posted 9 years ago

Hi Marissa, One of our customer care team will be in touch!

Posted 9 years ago

“This bra is ok. Runs a bit small. I normally wear a 46H I ordered a 48 H and it’s a bit snug. I haven’t wore it yet, just tried it on.”

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Posted 5 years ago

Brayola is rated 4.2 based on 5,416 reviews