Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered about one month ago and I am still waiting. No notice about the delay in my order like other orders. They send me email to confirm and let me know when to expect my order. Nothing from you people until I emailed.”

Helpful Report

Posted 9 years ago

“I purchased 4 bras two were on backorder. My account was charged for the full amount. It has been over a month I have e-mailed Brayola no response. Not very happy. The two bras that were received were fine but I knew exactly what they were because I have been getting the same bra for years.”

Helpful Report

Posted 6 years ago

Hi Jill, We can't see any emails from you (fourjps@optonline.net) did you send it from another account? We can see you still have two bras on back order (the white and the taupe) if you want to cancel these or get a color swap we can look into this for you. Please email us at support@brayola.com for further assistance. Many Thanks, Fiona

Posted 6 years ago

“I frequently and for many years am and have been an internet purchaser. I find your return procedure awkward to say the least and inconvenient. I would like to do further business with you but am not sure that I will considering your return policy.”

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Posted 9 years ago

“bra great! CS was slow to return my return inquiry. Just put package together.”

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Posted 9 years ago

“While Brayola carries a large variety of products, I can find most of them cheaper elsewhere. I also have been very unimpressed with the customer service. I’ve received incorrect information that resulted in extra cost to me and the issue still has not been resolved.”

Helpful Report

Posted 7 years ago

Thank you for contacting Brayola, We apologize for any inconvenience this issue may have caused you. We will be happy to resize you or recommend a bra. Please feel free to call one of our customer care team members 844-443-5021.

Posted 6 years ago

“Bra was uncomfortable though. Will order from Brayola again, just not this bra.”

Helpful Report

Posted 7 years ago

“I spent so much time reading the descriptions, ensuring I had the right size and all details... I ordered 5 items of which 1 worked and 1 is very tight, 1 doesn't work at all and I can't return... Very dissapointed.”

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Posted 6 years ago

“I was sent the wrong size why should I have to pay for the return?”

Helpful Report

Posted 10 years ago

“I received a very good service from your company but, and it's a big but, your return policy is horrible. Most vendors I purchased from, via internet, had a free return policy. All of them sent you a return "stamp". Buying clothing on the internet is risky because you never know if it will fit and very often we have to send back. I think that you should acknowledge that and at least help with the return cost. Because of that, I will not order from you anymore because it will cost me too much to return the item. I will make sure to tell anybody who wants to buy from you that they pretty dam make sure they order the right size because it will cost them a lot more then the original purchase. Thank you”

Helpful Report

Posted 9 years ago

“not happy when they ship packages in seperate boxes and you have to return! a hassle and costly to ship back”

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Posted 9 years ago

“Delivery was far too slow. I ordered for bras to arrive for Christmas. It arrived after and a very disappointed customer.”

Helpful Report

Posted 9 years ago

“Wish I could give a better rating as I was pleased with your customer service and bought 2 bras based on the size she said I was and her selections. But need to return as neither one fit. Not able to even close them.”

Helpful Report

Posted 9 years ago

“I bought a Playtex wireless Bra. It ran a half size too small around. I totally dislike the adjustable part of the straps being in the back of the bra straps. They start hurting about mid day.”

Helpful Report

Posted 6 years ago

“I ordered 2 bras that were not what I expected. I returned them in august, they received them on August 30, 2018. Tomorrow has been one month and still no refund. Their website says 14 days however they don't tell you they sit on for another week. I have spoken to several customer service clerks and they are the RUDIST people I have ever spoken to. They will yell at you if you get angry. BE really sure of what you are ordering if you expect customer service or your refund. I was told refund by 9/14 today is 9/17 now they say 3 more day.s. BEWARE BEWARE.”

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Posted 6 years ago

“Never anything in my size”

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Posted 9 years ago

“Two were great. One was a ridiculous nonrefunablevtheft”

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Posted 7 years ago

We apologize that the bra didn't fit to your liking, we will be happy to assist you in anyway that we can . Here at Brayola,we want make sure that every customer is satisfied !! Please let us know how we can help!!!

Posted 7 years ago

“Will never order again. This is the second time. Product cut corners.”

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Posted 5 years ago

“I ordered the lace front closure bra which appeared lovely on FB. However I should have read reviews before I ordered it. The darts in the front create a line and and do not lie flat and it is not comfortable at all. I returned the bra immediately and still have no refund. Not happy with this company.”

Helpful Report

Posted 5 years ago

“I ordered from Brayola only because a friend told me she had used the site. They acknowledged my order, charged my credit card, and then I heard nothing more from them. After a week I called and they said the color I ordered was out of stock. They offered a different color, which I okayed and they shipped. I was very dissatisfied with the product, but that's not Brayola's fault. Given the issues others have had with returns, I'm not going through the hassle to try to send it back. My impression is this is a poorly managed company, maybe not deliberate scammers. But I would never buy from them again.”

Helpful Report

Posted 5 years ago

“Ordered one bra and got it when I should have and loved it. Ordered three more.. almost two months later NO BRA and NO REFUND although I asked for one 4 weeks ago. They are telling me that they have to get money from a vendor before they can pay me although I clearly paid them. I was told that they have no idea when I would be getting my merchandise or money. Won't order anything from them again.”

Helpful Report

Posted 5 years ago

Brayola is rated 4.2 based on 5,416 reviews