Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Label said it was the correct size of 36DDD, but it was TOO tight and the elastic was very uncomfortable.”

Helpful Report

Posted 9 years ago

OH no! We are so sorry to hear that.

Posted 9 years ago

“I ordered 2 different styles. The sizes were 44’s but the cups were supposed to be A’s. They were entirely to large...more like B’s or C’s.”

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Posted 6 years ago

“I have always worn a 34B. So when I placed my ordered for a 34B that was what I was expecting to get. Unfortunately the 34 A/B is very small, and extremely snug. I do love the design of the bra, and I will order a 34C next time!”

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Posted 6 years ago

Thank you for contacting Brayola, We apologize for any inconvenience this issue may have caused you. We will be happy to resize you or recommend a bra. Please feel free to call one of our customer care team members 844-443-5021.

Posted 6 years ago

“I asked for 2-problems w/my order. The rep only addressed one of them. Also, your company policy to NOT INCLUDE a sales slip w/ordered items is what will make me hesitant to order from Brayola again. I also never received an e-mail with the order details such as items ordered, amount charged/to which payment method, order#...etc. Please re-consider these policies.”

Helpful Report

Posted 10 years ago

Hi Kathleen, I'm sorry to hear you are disappointed with our service. Firstly, we sent automatic emails with all order details and confirmation straight away, as well as emailing you with tracking information when an item has been shipped. Please check your spam folder, as because of the nature of our products some email services can put us automatically in spam. Secondly in the emails, we pre-warn you there is no paperwork. The reason for this is because we use lots of suppliers, as Brayola is a marketplace. It is much easier and hassle free to not have paperwork, as well as saving the environment with unnecessary print outs, when you can have an emailed copy. If you have any questions, please do let us know as every bit of feedback is important to us :)

Posted 10 years ago

“I bought a bra from the site and none of my tracking info was ever available until it was delivered. We have had issues in our town with people stealing packages from door steps so knowing when somethings coming is important to me. I got the bra and it didn't fit so I immediately went online and the website didn't offer any help. I had to call customer service again. The lady was sweet but I'm still stuck waiting for my return information and how to return. It's irritating for someone who's previous bra busted and no longer has one and stores do not carry my G cup size!”

Helpful Report

Posted 9 years ago

Hi Madison, Thanks for your feedback! Unfortunately, we've had an issue with our automated shipping messages, which hopefully should be fixed by the end of the week! We've just sent you the return information now. We work with one particular supplier, who can take up to 24 hours to give us the RMA. We really do apologize for the inconvenience of this. Any questions, just let us know!

Posted 9 years ago

“ibaent in my measurements and to double check I went to Penningtons to try out your advice. You were way off. In your defence it is not easy to suggest a size without visual confirmation. You recommended 48H. I am only a 48 C. Thanks for trying. But your selections are not good for either sizes”

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Posted 9 years ago

“My order arrived incomplete. When I emailed to ask where the remainder was the answering email said they would check with the warehouse. I've not heard anything further.”

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Posted 9 years ago

Hi Lane, we've just replied to you now. Any further questions, please let us know.

Posted 9 years ago

“I contacted company stating I had not recieved package. Not conted back in a tiely manner. Also when asked if I wanted refundedor reshipped... it should have been shipped to me quickly or overnighted. I am still waiting on my package. Ridiculousness!!”

Helpful Report

Posted 9 years ago

“The bras I ordered were 10.00 a piece and I was charged that but when I received them the tags that were attached said 7.99. That seems a bit dodgy I wasn’t “charged” for shipping but my math says I paid 2.01 each for shipping! Something just isn’t right about this”

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Posted 6 years ago

“Ordered my size and it didn't fit had to give away”

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Posted 6 years ago

“Trying to help me get satisfaction for a inferior products t”

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Posted 9 years ago

“I have to return the bra because it jets out in the middle. I am not happy about having to pay for the return postage.”

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Posted 9 years ago

“Did not receive a return address sticker. Ads say free returns.”

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Posted 9 years ago

Hi Jessie, I think you may have got mixed up with our free shipping. We do offer free shipping with no minimum order value. We are sorry that you may have been confused by this, and hope this doesn't stop you from shopping with us in the future.

Posted 9 years ago

“Disappointing return process”

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Posted 6 years ago

“i received order confirmation but no shipping confirmation when I requested shipping confirmation, customer service only repeated the order confirmation. I still don't know if my order has shipped not when it might arrive.”

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Posted 9 years ago

“I ordered items on May 1st. Still have not received them. I keep getting they are in the mail. Where are they coming from slow boat from China? I would never order from them again.”

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Posted 9 years ago

“Good idea: requesting a selfie of one's current bra-fit. But there was no packing list in the box I received. When I tried on the 2 bras I bought, one didn't fit at all; the other was an "almost." Brayola agreed that I should send another photo, but I was busy. So they closed my return ticket. I emailed to say I still needed to return the bras, and they answered with yet a third number. I had to phone to find out which number to put on my return package. I won't use Brayola again.”

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Posted 9 years ago

“Did not receive my order after 10 days so contacted Brayola. Customer service was adequate in returning my call, however, apparently one item not available and never was processed. She did have my order reprocessed and I haven't received it yet. Feel this should have been caught sooner and I shouldn't have had to wait so long for my order if and when it comes.”

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Posted 9 years ago

“This bra seems to run small. Has good straps.”

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Posted 5 years ago

“Well I knew better then to buy a Bra without first trying it on. Somewhat over priced, the bra looked pretty but the fabric doesn't have a soft thred in it!”

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Posted 9 years ago

Brayola is rated 4.2 based on 5,416 reviews