Dick Dyer Volvo Cars Reviews

Name: Dick Dyer Volvo Cars
Rating: 4.46

4.5 Rating 119 Reviews

85 %

of reviewers recommend Dick Dyer Volvo Cars

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4.5

Based on 119 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone

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Phone:

803-786-8888

Email:

marketing@dickdyeronline.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my first service experience today at Dick Dyer. Richard was great. He explained the cost for the maintenance. He was very professional and took extra time to answer all my questions. Great experience.”

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Posted 5 months ago

“#1. They always overcharge you as compared to other Volvo dealerships. Sometimes up to 80% more. #2. They charge you for things that you never asked for. #3. They have a new payment policy. If you don’t pay by cash or check and choose to use your credit card, you won’t find out till you give them your credit card that they add a 3% charge to the bill. No where is it posted till it’s too late. #4. They never return your phone calls. Nor do they call you when they say they would. #5. They don’t have enough qualified and certified mechanics. Per Richard. #6. Try to make arrangements for a loaner. I’m told they only have ONE available at all times and can not tell you when it will be available. I’m surprised they are still in business. 7. Try to buy a Volvo. There are none on the lot, to look at or test drive. This has been my experience. I have documented proof of over paying etc. Stay away from Dick Dyer.”

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Posted 7 months ago

“Worst experience ever at a dealership. Go to Charlotte, the experience is so much better.”

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Posted 1 year ago

“I have to be honest, WHAT IS UP WITH THIS PLACE? I want to buy a $65k car, I visit, the salesperson acts so completely uninterested in selling the vehicle, asks us no questions (not even our names), is on his phone texting, doesnt mention any features or selling points of the vehicle. Then after we leave, we hear noooooothing... I appreciate not being pushy, but this guy asked no leading questions to understand what is important to me in a car to help him find a vehicle to match my wants/ needs. I then go online and see exactly what I want but wasnt showed in-person), so I followed up with the salesperson and when he answered my call at 9:30am it sounded like I woke him up, he was so unfriendly and uninterested. Then suddenly we got disconnected mid-call, again no follow up, nothing. Do you WANT TO SELL CARS HERE? Its like they are filling seats with bodies, but nothing more... before this guy, I walked in a chatted with a girl who did not even know the difference between Momentum and Inscription packages on the vehicles... I had to tell her. Good grief! The sales people know nothingggg about cars and dont seem interested in selling them. What a resounding disappointment. Volvo and Dyer & Dyer... do better.”

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Posted 1 year ago

“My wife and I bought a new Volvo XC40 today and I was surprised with the experience. I'm a pretty old guy and have been through car buying for a long time. The sales associate, Eric Butler, was courteous, helpful, and professional. We visited twice and he helped us pick out the specific vehicle we were thinking about. He showed us several models that best met our wants. Once we picked one, he walked through the paperwork and was very patient with our questions. I thought the price was very fair with minimal haggling and they gave me what I thought was an exceptional trade-in allowance on the old car. You know you always need to go through the "finance team" to review the extra stuff the dealer wants to sell you. But the person we dealt with, whose name I have lost, was not hard sell and accepted that we did not want any extras. I have purchased a lot of cars over my life and this was the least stressful process that I have experienced. The dealer and especially this sales associate, Eric, are really good.”

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Posted 4 years ago

“GREAT!!!!!!!”

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Posted 4 years ago

“We had a great experience and would highly recommend Dick Dyer Volvo. Everyone was very courteous!!”

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Posted 4 years ago

“Great service. Richard makes Sure we understand all repairs/service needed for our vehicles and provides great customer service.”

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Posted 4 years ago

“Brad was awesome when purchasing my daughter's BMW. He went above and beyond offering top notch customer service and making sure the vehicle was in show room ready condition. I definitely plan to purchase my vehicles from Dick Dyer in the future.”

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Posted 4 years ago

“Purchased a used Jeep from this dealership. I was treated as though I had purchased a brand new S Class. Top notch service and follow up!”

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Posted 4 years ago

“Everyone was very professional in working with us.”

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Posted 4 years ago

“No short review.”

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Posted 4 years ago

“Sales guy was rude.”

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Posted 4 years ago

“Very comfortable driving vehicle. Safety features are great. It is just a down right good vehicle.”

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Posted 4 years ago

“Great service! Friendly staff!”

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Posted 4 years ago

“Awesome service!”

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Posted 4 years ago

“Best parts and service anywhere!”

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Posted 4 years ago

“Staff at Dick Dyer always polite and courteous. Highly recommend this dealership.”

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Posted 4 years ago

“My recent experiences with car servicing were subpar. I had to bring my car in twice within as many weeks due to recurrent problems with the engine light coming on despite servicing. A loaner car was unavailable the 1st time I brought in my car. The 2nd time I took my car in (for the same problem), the loaner vehicle trunk/latch was not working and the loaner car had a musty, unpleasant odor.”

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Posted 4 years ago

“Thank You, for My, very first BMW. Have a Happy New Year! Sincerely, Nancy Boulware And Family”

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Posted 4 years ago

Dick Dyer Volvo Cars is rated 4.5 based on 119 reviews