Thanks so much for the lovely feedback Robert, We're glad to hear your delivery was speedy and everything arrived in perfect condition. Enjoy your purchase and we hope to see you again soon! 😊📦✨
Hi Mike, Thanks for the great review! We're so pleased to hear you had a good experience with both your new sunglasses and the replacement lenses. Enjoy the fresh views, and we hope to see you again soon! 😎
“went well until i checked the price of other stores vs bright eyes to find out that it was nearly $80 more to purchase from Bright eyes than literally every other retailer selling spotters, wont be back any time soon.”
Thank you for your feedback Fraser, We’re sorry to hear you were disappointed after your purchase. While we do our best to remain competitive, prices can vary across retailers due to different factors, including store promotions and supplier arrangements. If you ever have any concerns at the time of purchase, our team is always happy to help with product information or pricing queries
Thank you so much Shane, for your loyalty and kind words! We’re thrilled to hear that Paula at the Willows Shopping Centre has been providing you with great service. We truly appreciate your support, and we're so glad to be your go-to place for Maui Jim sunglasses! We'll be sure to pass on your message to Paula. 😎✨
“Received professional/knowledgable advice/information regarding the product in the shop and ended up purchasing sunglasses that I am very happy with. They are 'Zeal' brand which are providing eye protection and comfort in a broad range of conditions. I recommend attending this store if you are looking to purchase quality sunglasses that are fit for purpose. Gary”
Thank you so much Gary, for your kind words! We're thrilled to hear you had a great experience with our team and that you’re happy with your Zeal sunglasses. They’re an excellent choice for both protection and comfort in various conditions. We truly appreciate your recommendation and hope to see you again soon! 😎
The BrightEyes Team
“I was very disappointed with this purchase. The lenses had a stain that couldn’t be removed, and the printed text on the temple was blurry—unlike what you’d expect from a premium brand. It felt like I received a discounted item because it was a defect.
After emailing customer service, I followed all their instructions and provided several photos. However, I was then told I needed to return the sunglasses for inspection. When I asked if there was a store in Sydney I could visit instead, they said no.
The entire after-sales process was frustrating and time-consuming. Receiving a faulty item right after purchase and going through all this trouble was really not a pleasant experience”
“I recently had to purchase a new pair of Serengeti sunglasses in store after I accidentally broke my other pair that I had for over 20 years.
I 100% endorse Serengeti glasses.
Check for online specials as they don’t always honour those specials in store.
The advice and service in store was honest, professional and helpful.”
Thank you Monica, for your fantastic feedback! We're so glad to hear you're enjoying your new Serengeti sunglasses and that you received helpful service in-store. We will definitely look into the issue of the store not honoring the online price, if you mentioned it at the time of purchase. Thank you for bringing this to our attention, and we look forward to serving you again soon! 😎
The BrightEyes Team
“We were very impressed with the Web site, that gave us great directions for working out the size of the frames we wanted. Delivery was prompt and we are very happy with the Sunglasses. Thanks for the good work.”
Thank you so much Carol, for the kind words! We’re thrilled to hear our website made it easy to find the right frame size , and even happier that you’re loving your new sunglasses. Prompt delivery and happy customers are exactly what we aim for. Thanks again for your support!
Thank you Lee, so much for the lovely feedback! We’re so happy to hear that the team at our BrightEyes Geraldton store made such a positive impression, they truly are fantastic! It’s great to know your Ipanema Solar Glitter Sandals are a hit. We look forward to seeing you again soon!
Thank you for the great feedback! We’re so glad to hear your order arrived on time and exactly as expected. We truly appreciate your business and look forward to serving you again soon!
Thank you Peter, for reaching out, and we’re truly sorry for the delay in your Maui Jim lens replacement. We understand how frustrating this must be. Have you had a chance to follow up with the store for an update on your order? If not, we’d be happy to assist in checking on it for you.
Thank you so much Cathy, for your kind words! We’re thrilled to hear that you had an excellent experience with our service and that you’re enjoying your new glasses. We truly appreciate your support!
Hi Paul,
Thanks so much for your kind words! We're so happy to hear you were pleased with the great price and how quickly your order arrived. It’s always our goal to deliver exactly what you expect, fast and hassle-free!
“My recent shopping visit to BrightEyes at DFO was positive and courteous. The lady was mature, well groomed and extremely knowledgable. A combination which is very rare today from most places where the people don't care and are focused on their own life. I would recommend this store to anybody!”
Thanks for your wonderful review! We're so glad to hear you had a positive experience at BrightEyes DFO. Our team takes pride in providing friendly and knowledgeable service, and it's great to know it made a difference. We truly appreciate your recommendation and look forward to seeing you again!
