“I found the sunglasses were too narrow in the arms with significant pressue on the sides of my head. Your store did not have the equipment to bend the arms out. I had to go to your opposition to get this done”
Thank you Alan, We’re sorry to hear your sunglasses didn’t feel comfortable and that we weren’t able to adjust them in-store for you. Comfort and fit are really important, and we appreciate your feedback. We’ll be reviewing our adjustment equipment to make sure we can better support customers in the future. Thank you for bringing this to our attention.
“went well until i checked the price of other stores vs bright eyes to find out that it was nearly $80 more to purchase from Bright eyes than literally every other retailer selling spotters, wont be back any time soon.”
Thank you for your feedback Fraser, We’re sorry to hear you were disappointed after your purchase. While we do our best to remain competitive, prices can vary across retailers due to different factors, including store promotions and supplier arrangements. If you ever have any concerns at the time of purchase, our team is always happy to help with product information or pricing queries
“I was very disappointed with this purchase. The lenses had a stain that couldn’t be removed, and the printed text on the temple was blurry—unlike what you’d expect from a premium brand. It felt like I received a discounted item because it was a defect.
After emailing customer service, I followed all their instructions and provided several photos. However, I was then told I needed to return the sunglasses for inspection. When I asked if there was a store in Sydney I could visit instead, they said no.
The entire after-sales process was frustrating and time-consuming. Receiving a faulty item right after purchase and going through all this trouble was really not a pleasant experience”
Thank you Nedim, for your feedback—I'm sorry to hear you were a bit disappointed. We’d love to know more about your experience so we can make things right and improve in the future. Please feel free contact our online@brighteyes.com.au to share any details, and we’ll do our best to assist you! 😊
“I thought the service was good however for the money I purchased the product for I didn’t receive a case for my glasses just a cloth bag for them.
That was cheap and disappointing.”
Thank you Joseph, for taking the time to share your feedback. We sincerely apologise for any disappointment caused by not including a hard case with purchase. Not all sunglass suppliers supply hard cases as well as soft pouches with their product. We strive to provide a high-quality experience for all our customers, and we understand your disappointment.
