“I was very disappointed with this purchase. The lenses had a stain that couldn’t be removed, and the printed text on the temple was blurry—unlike what you’d expect from a premium brand. It felt like I received a discounted item because it was a defect.
After emailing customer service, I followed all their instructions and provided several photos. However, I was then told I needed to return the sunglasses for inspection. When I asked if there was a store in Sydney I could visit instead, they said no.
The entire after-sales process was frustrating and time-consuming. Receiving a faulty item right after purchase and going through all this trouble was really not a pleasant experience”
Thank you Nedim, for your feedback—I'm sorry to hear you were a bit disappointed. We’d love to know more about your experience so we can make things right and improve in the future. Please feel free contact our online@brighteyes.com.au to share any details, and we’ll do our best to assist you! 😊
“I thought the service was good however for the money I purchased the product for I didn’t receive a case for my glasses just a cloth bag for them.
That was cheap and disappointing.”
Thank you Joseph, for taking the time to share your feedback. We sincerely apologise for any disappointment caused by not including a hard case with purchase. Not all sunglass suppliers supply hard cases as well as soft pouches with their product. We strive to provide a high-quality experience for all our customers, and we understand your disappointment.
