“On the occasions I have been into the Bright Eyes shop, the ladies have always been very helpful. I would buy from there again when I next go to Townsville.”
“This is now my second purchase of sunglasses, and one repair from BrightEyes, the staff are excellent, friendly and so helpful. I highly recommend them.
Very happy with their service”
Thank you so much Michael, for your lovely review! We’re glad to hear you received friendly service and that exchanging your sunglasses was quick and easy. We’re always here to help make the process smooth! 😎
“My question is if you purchase a product that is on sale which states it is on your website but is not displayed in-store as being on sale, does it flag up on your P.O.S that the product is on sale???”
Hi Frank
I just wanted to clarify that our online store operates as a separate identity from our physical BrightEyes stores. From time to time, we run online-only promotions or sales, just like many other retailers do.
Because the online store and our bricks-and-mortar locations are managed separately, some discounts or specials may be available online only and won’t always appear in-store.
If you ever see an online special, bring it to our attention in store and we will price match.... we’re always happy to help.
Hi Stuart, Thank you so much for your lovely feedback! We’re thrilled to hear our Ballina team exceeded your expectations and provided such helpful, knowledgeable service, especially with our Maui Jim range. We’ll be sure to pass your kind words on to the team! 😎🌺
“The staff at Bright Eyes Geraldton were friendly and helpful with my purchase. Even better - they were giving honest feedback - not just wanting to make the sale. I have loved wearing my sunglasses almost everyday since!”
Hi Shelly
Thank you so much for your wonderful review! We’re so glad to hear our Geraldton team made your experience such a positive one, we will be sure to pass this message on.
Thank you so much Oyedele, for your kind words! We’re delighted to hear you had a great experience with our Bright Eyes team, prompt service and friendly interactions are what we aim for every time. 😎
Thank you so much for your kind words! We’re delighted to hear you had a great experience with our team, we always love helping our customers find exactly what they need. 😊😎
Thank you so much for your kind words! We’re delighted to hear our BrightEyes Toowoomba store made your visit such a pleasant experience and helped you find the perfect pair of sunglasses. We’ll be sure to pass your lovely feedback on to the team! 😎
“In store advice on which pair of sunglasses to purchase was good. This was proved in their wearing in the bright North Queensland light. Very happy customer.”
Hi Howard, Thank you for your kind words! We’re delighted to hear our in-store team helped you find the perfect pair, and that they’re performing well under the bright North Queensland sun. We really appreciate your feedback and are so glad you’re a happy customer! 😎
Thank you so much for your kind words! We’re delighted to hear our team made your experience smooth and easy, that’s exactly what we aim for. The ladies will be thrilled to know their service made a difference. Enjoy your new sunglasses! 😎
“Outstanding service from the lady that served us at earlville.
In my trade trade I would usually destroy my sunnies within the first week… but these I have purchased are still going strong without a single scratch”
Hi Daniel
Thank you for sharing your experience! We’re thrilled to hear you received outstanding service from our Earlville team — we’ll be sure to pass that on. It’s great to know your sunglasses are standing up to the test of your trade too! That’s exactly what we love to hear. 😎
“I was chasing a pair of sunglasses and phoned Bright eyes (they had them) but unable to pick them up until the next afternoon, they were happy to put them aside. Great service by staff...will visit the store on my next sunglass purchase”
Thank you so much for your kind words! We’re glad we could help you secure the pair you wanted and that our team made the process easy. We really appreciate your support and look forward to seeing you again for your next sunglasses purchase! 😎
“The sunglasses I bought 18 months ago are good. However the left arm became loose and your people in Ballina sent it to Sydney for repairs. The glasses came back in just over a week which I thought was excellent. However , after 2 weeks the offending arm has become completely adrift so I'll have to return them for repair again!”
Thank you Brenton for taking the time to share your experience with us. We’re so glad to hear that our Ballina team was able to assist quickly with your initial repair, though we’re sorry to learn the issue has reoccurred. That’s definitely not the experience we want for our customers.
We really appreciate your patience and are glad we could help you so far.
Thank you Ray, for your kind words! We’re glad our communication met your expectations and that we could keep you updated about your order. We always aim to make the process as smooth as possible, even when an item is out of stock.
