“I'd give 10 if was able too. Outstanding service. Outstanding staff who took the time to l8dtrn to whst I was after. Especially Paula. She assisted in looking 😂 for the best flit for whst I require.”
Thanks so much for your fantastic review Michael😊 We’re thrilled to hear you received such outstanding service. Paula will be delighted to hear your feedback! Taking the time to listen and find the right fit for our customers is what we’re all about. We really appreciate your support and hope to see you again soon at BrightEyes! 😎
“Most disgusting customer experience I’ve ever been exposed to. Beautiful looking shop at Stocklands Townsville - will never step foot in there again. The lady you have working there really should not be in retail. I now have a voucher worth $200 with little chance to none of buying anything. Absolutely disgusting!!!!!!”
Hi Belinda
Thanks so much for your lovely feedback! We’re so glad you’re happy with your purchase and had a great experience with our team. Enjoy your new sunglasses 😊
Hi David, Thanks so much for the 5-star review! 😊 Great to hear we had exactly what you were looking for when you needed it. We’re glad you’re happy with your purchase and really appreciate your support of BrightEyes! 🕶️
Thanks so much Diane, for your lovely feedback! 😊 We’re thrilled to hear your fitover sunglasses fit comfortably over your prescription glasses without looking oversized. It’s great to know they’re providing effective sun protection while still looking good.
Thanks for choosing BrightEyes, and we hope you continue to enjoy them! 😎🕶️
Hi Jenny
Thank you so much for your lovely feedback! 💛
We’re glad to hear you received friendly, helpful service and that everything went just as arranged. 😊 Thanks for choosing BrightEyes, we really appreciate your support! 😎☀️
Thank you so much Lyn, for your wonderful feedback! 💛 We’re thrilled to hear you had such a great experience and that our team member. We’ll be sure to pass on your kind words. 😊
Thanks for the 10/10 and for choosing BrightEyes!
Hi Lyn, We’re sorry for the disappointment. We understand how frustrating it would be to purchase a pair at a great price, only to later find out they couldn’t be supplied. While we’re glad your refund was processed, we completely understand why the experience may have seemed frustrating and left you feeling let down.
We appreciate your honest feedback and apologise for the inconvenience caused.
Hi Damien
Thank you so much for your lovely review! 💛
We're so pleased to hear you had a great experience with our team. Friendly, helpful service is what we strive for, so it's wonderful to know we delivered. 😊
Thank you for your support, and we look forward to welcoming you back again soon! 😎
“I visited the Cairns Central store with a specific requirement. The lovely manager gave me individual attention and helped me to choose an appropriate set of sunglasses.”
Hi Barbara
Thank you so much for your wonderful review! 💛
We're delighted to hear you had such a positive experience at our Cairns Central store. It's great to know our manager took the time to understand your needs and helped you find the perfect pair of sunglasses. 😊
“I had a fantastic experience at BrightEyes. The two staff members who assisted me were friendly, professional, knowledgeable, and genuinely took the time to help me find the right sunglasses for my needs.
Their patience, honest advice, and excellent customer service made the whole experience enjoyable and stress-free. I ended up purchasing two pairs of sunglasses and couldn’t be happier with my choices.
Thank you both for making me feel so welcome and for providing such outstanding service. I highly recommend BrightEyes to anyone looking for quality eyewear and exceptional customer care.”
Thank you so much Bernie, for your wonderful review! 💛
We’re absolutely delighted to hear about your experience at BrightEyes. It’s fantastic to know our team took the time to understand what you were looking for and provided the friendly, honest advice and service we pride ourselves on. 😊
Thank you Maureen, so much for your lovely review! 💛
We're so pleased to hear you had such a positive experience with our team. It's wonderful to know our staff member took the time to show you some additional options and made sure you never felt rushed while choosing the perfect pair. 😊
We believe finding the right sunglasses should be an enjoyable experience, and we're delighted we could help. Thank you for your support, and we hope to see you again soon! 😎☀️
“Bright Eyes delivers some of the best customer service in Cairns. Good communication and prompt service and I would not go anywhere else as I have always experienced this level of service in the years I have lived in Cairns. Keep up the great work.”
HI Angela, Thank you so much for your wonderful review! 💛
We’re absolutely delighted to hear that you’ve consistently received such great service from our Cairns team over the years. 😊
Providing friendly communication, prompt service, and a positive customer experience is something we truly value, so it means a lot to know this has been your experience every time you visit us.
Thank you for your continued support and loyalty. We really appreciate you choosing BrightEyes, and we look forward to helping you again in the future! 😎☀️
Hi Cooper
Thank you so much for your lovely feedback 💛
We’re so glad to hear you had such a positive experience and that our team member was friendly and informative.
Thanks again for your support, and we hope to see you again soon! 😎
Thank you Terry, so much for your great review 💛
We love hearing that you came back just a few days later for a second pair, that really is the best compliment we could ask for! 😊
We're so glad you enjoyed the service you received, and we truly appreciate your support. We look forward to helping you again next time you're looking for a new pair of sunglasses 😎☀️
Hi Noel
We're so pleased to hear you found us easy to deal with and that you were happy with both the price and the fast delivery. 😊
We really appreciate your support and hope you enjoy your purchase. We look forward to helping you again in the future! 😎☀️
