Brightech Reviews

4.47 Rating 68 Reviews
87% of reviewers recommend Brightech

About Brightech: We believe that elevated design should be available to everyone, and not just the folks with big bank accounts and an interior designer on staff. So we started Brightech to offer unique, no-dust lighting products that fit right into your home—no construction required.

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier
average delivery time
Within 5 Days
on-time delivery
97%
accurate and undamaged orders
Greater than 93%
Customer Service
communication channels
Email, Telephone
"My Circle USB- White lamp has a USB port that I have been using to charge my phone. One day, it just died. There is no damage to the lamp or the code or the port. I immediately emailed Customer Service who sent out a replacement due to the warranty that was still active. I specifically had the replacement mailed to an address where I knew someone would be home all day. UPS claims it was delivered. It was not. I emailed Brightech CS again as normally in these cases, the sender has to file with the shipping agent to figure out where the package went. This is the email Brightech sent back to me: Thanks for the email! I've provided all of the shipping information of this order below for your records. Since records indicate a successful delivery, you'll need to contact your local facility for further assistance. They have full system access. So once you provide that tracking number, they'll be able to let you know where the package is, or what needs to be done to receive it. ---- There is no proof of delivery in the form of a photograph of the package on a doorstep or an image of a signature of the person who signed for the package. I hope Brightech can rectify the situation by offering me a refund for a defective product or sending out a replacement and ensuring that it *actually gets delivered*. The other Luna lamp I have is not completely aligned correctly for the cover and the lightbulb sits crooked. It seems that the lamps are not well-made and may be good for temporary purposes but to be honest, I would hope that a $90 lamp would function better than that and for longer."
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"The light I bought is of very high quality. It's sturdy. The magnifier and light are good. The only thing I don't like is the arm floats back up in certain positions. Get the gooseneck instead so it will stay in place."
"Had a horrific customer experience with Briana Simpson. She was an awful representative of a company that looks like they pride themselves on customer satisfaction. My lamp that is 3 months old stopped working. It was purchased at Walmart who sent me to you. My expectation with a 3-year warranty is that BRIGHTECH would repair or replace. PLEASE ADVISE."
"I purchased the Ambience Pro solar powered LED string lights and 100% love them. They're reliable everyday and the brightness is just right."
"I have made several purchases from Brightech and though I have done it all online, their response to my orders has been great. I love my latest purchase of the Circle USB table lamp. It is beautiful on my nightstand. I love the touch feature that has 3 dimmer settings. My only wish is that it had a setting a little lower because even the lowest setting puts out quite a bit of light. But I really love this purchase."
"The product appears to be good quality. It is exactly as advertised and we are very happy. We are hoping the durability is also there as we can have extreme temps and torrid rains. Product arrived promptly and in good condition. Overall very happy with purchase."
"Lights are excellent. I have high ceilings and the lights give a nice soft brightness."
"I liked the first set of solar 12 string patio led lights so much that I bought a second pair. I’ll be testing them tonight as the solar panel charged all day today. The lights give enough light to see without being harsh."
"Beautiful product and extremely reasonably priced."
"There was a washer called a wave washer. It required 2 washers and I only received one. If you could mail me another washer I would give you a much better review. Myrtle Norton. 226 Hulsey Street, Bessemer, Al. 35022. I need this washer yesterday. Thank you."
"Excellent product,top quality,Quick shipping!!!"
"Love the table/lamp/charger combo! Perfect for my living room and big family who always need charging space"
"beautiful and very bright solar string light. I bought 3 sets and i got the products very quickly and it is very easy to put it up and it works...no problems what so ever. I refer 2 people in my family and they will buy for their homes."
"We came back to make another purchase as we like the quality of the products and the customer service, along with a couple incentives."
"The Brightech goose-neck floor lamp is outstanding. (It replaced a similar, but old Verilux lamp that lacked a CFL bulb.) Your lamp was easy to assemble, provides non-glare light, and should out live me. One quibble: the on-off-dimming switch is simple and conveniently placed, but when the lamp is Off, the switch "pilot" light remains on, presumably in order to spot easily in the dark. The science of healthy slumber recommends sleeping in a dark, light-free room. Your lamp is located by my bed for bedside reading. When I turn the lamp off for sleep, the amber lamp-switch bathes the bed and my head with its disturbing yellowish glow."
"Wonderful Company to work with. Got product quickly with no issues. It was a magnifying lamp and it was excellent quality - didn't disappoint. I really liked it, but it was for my 96 year old mother and it just wasn't working for her. I asked if I could return it and they sent me a Fed Ex label and the return was easy and my credit card was charged back the amount I spent. Couldn't ask for better service. All my questions and emails were answered in a prompt courteous manner. I highly recommend this company and would definitely order from them again."
"I can see! My embroidering goes faster now. It is heavy at the base making it harder to move around on carpet but I know that is to help stabilize it. I love it! Wish I had purchased it sooner."
"I’m very pleased with my purchase It works and looks great on my back fence !"
"We love this floor lamp. It was easy to put together. Looks great!!"
Brightech is rated 4.47 based on 68 reviews