Brightech Reviews

4.7 Rating 719 Reviews
93 %
of reviewers recommend Brightech
4.7
Based on 719 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5

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The item is not the same as what’s shown in website.
Helpful Report
Posted 3 years ago
My product arrived with scratches
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Posted 3 years ago
Did not receive one part of the lamp
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Posted 3 years ago
after I assembled aria shelf lamp light will not work e-mails have not been responded to
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Posted 3 years ago
Lamp is poor quality and really wobbly. Wouldn’t purchase again.
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Posted 3 years ago
The price was right but the quality not so good. One of the legs dint align so I didn’t put a screw in. Still a nice looking lamp.
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Posted 3 years ago
Supposed to have lightbulb and it was not included
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Posted 3 years ago
Unfortunately, I did not have the best experience. I received my shipment and ended up not being able to even put it together because of the manufacturing. The base of the lamp had been poorly made to where I was unable to put the lamp together. Bright side - Customer service was able to order me a new base and pole to correct this. Hopefully the next time I receive this I will have a difference experience.
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Posted 3 years ago
My order showed up broken and instead of having a replacement quickly sent to me I’ve been stuck in their customer service queue having to answer question after question.
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Posted 3 years ago
High return fees, Restocking fees, overall poor customer experience. I love your lamps and have bought several from amazon. I wanted to support you by buying from you directly but after this experience, I will stick with amazon. Sorry!
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Posted 3 years ago
Loved the product. Costumer service wa good. But Returns are horrible. By the time I returned it was half the cost of what I paid.
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Posted 4 years ago
Your company is fine. The light I purchased is not bright enough for my office.
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Posted 4 years ago
There was a washer called a wave washer. It required 2 washers and I only received one. If you could mail me another washer I would give you a much better review. Myrtle Norton. 226 Hulsey Street, Bessemer, Al. 35022. I need this washer yesterday. Thank you.
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Posted 4 years ago
Still have not received my package its been over a month!
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Posted 4 years ago
While the customer service has been great, the quality of the actual products is quite poor. For instance, I ordered the Carter desk lamp and once it was put together, you can clearly see that the entire lamp is crooked. The metal piece that attaches to the top of the wood is bent at a slight angle. It was produced that way. And you can't bend it to make it straight, so therefore the lamp shade also sits crooked. I like the look of the lamp, so I hopefully placed it in my living room at the proper position where the flaws show the least. I thought about returning it, but maybe they all came off the production line like that.
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Posted 4 years ago
they baited and switched me on price
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Posted 4 years ago
Brightech is rated 4.7 based on 719 reviews