“Phoned from supermarket. Expected a wait due to hot weather so mentally prepared for that. They said they were sending a taxi 10 min later I phoned because I did not get a confirmation email. The operator said he was sending a taxi now. I texted 5 min later to say I had not received a confirmation email. No reply so phoned again. The operator said the taxi was 4 minutes away. Waited 7 minutes and phoned back and a different operator said they were busy and had not yet found a car to send I asked why they lied and said it was 4 minutes away. I asked why they couldn’t just tell me the truth from the start so I could make other arrangements. Then the phone cut off. They are often unreliable, but today was awful.. no apology or acknowledgment that they lied. Very poor.”
“I booked a car to pick 4 adults up from Gatwick, we had quite a lot of luggage, so I was very clear that I needed a large car to take the four of us plus all the bags. They sent a small estate car. We managed to squeeze in and had a very uncomfortable drive back to Brighton. The driver was (sort of) sorry, but then went on to say it was a 4 person car, what was the problem! Really, I had my knees around my chin sitting in the middle in the back, everyone else was piled up with luggage. It was joke, and needless to say we won't be using them for anymore airport jobs.”
