“BE CAREFUL ADMIN FEE £35!
Please do not get a car insurance! I took insurance under a year ago and oh my what I did not realise this company was about and thank God that my policy is ending soon. Story was that we moved house and my address changed. So as being a lawful citizen I went straight to Brightside to update my address. They advise that policy changes can be done on online account and be assured it cannot! They have no option to do changes on the account. Then I tried to message their online chat support and they cannot do address changes there and referred me to a number to call.
Calling was an absolute nightmare. I was calling almost every day and call would take 30-50 mins for my patience to rin out. They have option to leave number for a call back but rest assured that never happens. I must have called 4 times with no luck in a week.
This morning I have finally manged to get through to a different line to cancel renewal (as no way I am renewing with Brightside oh nooo!) that they sent over during the weekend and asked agent to put me through for address change. And this is how I managed to change my details. But wait, they charge £35 admin fee for address renewal!!! YES £35 to change address. Not like other normal companies that may refund you for moving to a safer area (like actually my partner did) but charging admin fee for just a change. As I complained on call that I did not manage to get through their calls and was very dissapointed with service this nice lady (she was actually really helpful so people that work there is not a problem) on call waived the fee.
But OMG stay away from them as God forbid if you need to claim if they are such a nightmare to get hold off and charge admin fees!”
“I am waiting 1.16 h . Still waiting for get through some one. I paid upfront payment. After 4 hours I didn't get my policy documents. It is really terrible.”
“Crooks, cancellation fees are as much as the outstanding 6 months policy payments. I almost wouldn't mind their £60 cancellation fee but the extra 90 they stick on top is criminal. And to boot this is all because they won't insure my new vehicle.
Like others say...AVOID. wish I had seen the reviews beforehand”
“The bad company which you can find
Their occupation is just to ripped off everyone and they use to charge too much even and if you want to cancel the insurance they don't care of customers they kind of rude!”
“Money grabbing thefs. Wanted to cancel my policy today and apparently I have to pay 700£ first
. What the hell.. I offered my kidney because I cannot afford to give up this much money. Do you think they care? Of course not, they cancelled on me! Fine brightside, we all know this is how you play, if we don't obbey you just cancel our policy's so that other insurance will cost as more but if we want to stay you charge us at least 100£! You are legal fraud, scam company!”
“Check out the plethora of bad reviews this company has got, on facebook page etc.
My own experience has been bad, trying to get a refund of money they continued to take off me despite me cancelling a policy with them! It's stinks of a scam company but don't just take my word for it!”
“"Worse Insurance Company Ever" absolute rip off, cancelled my insurance 9 days in, took the rest of the months money no chance of a refund, charged me £95 to cancel with them, asked them to send me a breakdown of what the £95 was for, still not received any email from them, would NEVER use them again and strongly advise no one else to!!!!”
“Worse company ever sent me a letter saying policy was cancelled on 25.8.23 so I made another policy with another insurance company then a month late I got another letter telling me if policy wasn't paid it would be be cancelled on 5.10.23 my understanding was the policy was cancelled in August rang them loads of ttimes then I received another letter asking for money that was owed I paid this in Sept 2023 then I got an email saying thank you for payment toward s your balance which made me query it they told me policy wax still active until 2024 I made it clear I want the policy cancelled in August 2023 as I have a new policy elsewhere they asked me to send them policy schedule which I then emailed them asking why they needed to see it as it was nothing to do with them I thought that the end if that then I received another email telling me that they can't cancelled until the see new policy schedule so I sent that to them they ema ne back saying I was due a refund if I could send bank details which I did to get refund back to me il just have to wait and see however I did state that if policy is not cancelled I will take legal action and sue company”
“They look for any minor reason to charge you extra. I have been landed with an aditional premium of £80 for getting my no claims discount wrong by only 6 months, despite the quote remaining the same on compare the market with the mistake corrected.”
“Without doubt the worst experience I've had with an insurance company. They give you a price and then come back for extra money based on tiny details around dates. I even put the exact details they gave me back into GoCompare and the price was the within a few pounds. I've pasted the image from there in the photos.
Taking into account they wouldn't hold off cancelling the policy as I was out of the UK, I had to spend an hour on hold to the cost of £100 calling from Asia - and still did not resolve the situation, plus additional costs to re-arrange cover as most online companies block making payments when you're outside of the UK. I cannot comprehend the level of underhanded approach from this company. I'd avoid at all costs - I never write bad reviews but this needs to be said, they are that bad.”
“They are so bad it's beyond belief ,they look for any way possible to cancel your insurance to charge a cancellation fee and then they move on to the next victim I can't believe that they are inspected by the financial insurance authorities obviously the authorities are letting consumers down
Reminds me of the sustainable fishing symbol on cans of tuna that companies can easily get with out properly being checked it's just a loop hole for them
I hear they are being investigated I hope so as I don't want anyone else to be there victims
You can't contact them either I tried ,there email doesn't work and no one would talk to me and the live chat keeps failing make it like this so you can't ammend or give info to them it's all part of there scam don't believe me try for your self's”
“They cancelled my insurance after 2 weeks for missing information,they never tried to get the info off me ,,,,,they won't return my deposit and they are trying to charge me £200 cancellation fee ,,,,so i wasn't even insured for 2 weeks but it's gonna cost me £400 , please do your self a favour and avoid bright side insurance ,,don't believe me check out the reviews of other customers same story”
“I wanted to change vehicle details and it went up to 765 from 310 and car was smaller cc i cancelled and they gave me refund I asked do I owe anything else was told no .8 months later 250 bill for breaking contract. STAY AWAY FROM THESE CIWBOYS PLEASE”
“Tried to cancel insurance waited 30 minutes to be told the cancellation fee is not £60 as shown on paperwork but £85 . Should be renamed Dick Turpin insurance”
“Do not answer phone. 45 minutes on hold.
I tried the claims line but they could not help me but said it would be at least 4 days for Antone to get back to me. Can’t log on to account. Can’t leave a message.
Worst possible company to deal with.
I have to take out a new insurance because I’m changing cars.
I hope I can get a refund!
What a dreadful lot to deal with.”
“After several years with this company, always paying in one go and no claims, offenses of changes, I've just received notification that they can't get me a renewal quote this year. No explanation as to why and no link or number provided to query it.
Complete rubbish IMO; if I'd known they treat customers like this I would never have given them my business.”
