“I'd like to thank Mustafa for his customer service today. He was welcoming, and explained all on offer from the showroom. Great doing business with him.”
“Excellent service throughout, kept well informed on progress of new vehicle ,Linda was brilliant very helpful and friendly, so different from my previous dealership, would throughly recommend Bristol street Motors”
“I visited Banbury branch as I had lost the back off a wing mirror. I was given excellent advice and service by Theresa, Sarah and Nigel. It was fitted the next day , all good!
While I was waiting my coming MOT and annual service was organised for me as when I had phoned the main call centre, they were unable to give me dates together, before the MOT ran out . Sarah found me a nearer booking to my MOT and service to be completed in good time. All with a smile!”
“Thank you for the customer service when I had the mot service done on Saturday 23:04:22. Thanks to Kelley for her good customer care, she made me very welcome and relaxed.
Regards
Roy Nortcliffe”
“Excellent service from Mr.Peter Singh. Very helpful and did everything he could to make our purchase go very smoothly. Would certainly recommend this garage for anybody wanting to buy a Nissan car.”
“Halifax Branch . 6 years dealings with them.
I cannot fault the team who take care of my vehicle From the reception team Paul . Keeley and Nadine who Always give 100% from sales to light bulb changes , MOT and Service the lads who do these always give you 99 % . Thank you all. Once again.”
“To say I was apprehensive buying a car in lockdown was an understatement- add to that the fact the car I wanted was over 200 miles away - I have to say I was delighted with the whole process. Jared from the Stoke Ford branch put my mind at ease from the off, clear communications, great price, even part exchange was hassle free. Nothing was too much trouble, video of my new vehicle and regular updates. Contactless buying easily arranged. Would use again and highly recommend!!
Mention also for my local BSM branch in Sunderland, one small problem dealt with immediately- and at my convenience.”
“Top class if you are looking for your next used vehicle, a good range of makes and models available at competitive prices with the easy to use online search”
“We purchased as Mazda MX5 which they covered with a silver sheet and put a card up saying our name and the date we purchased the car which made us feel very special. They also had a very extensive knowledge of the car.”
“Excellent demonstration of the car by Anna convinced us it was the right one for us. Anna and her jäger worked very hard to enable us to get a competitive deal with lots of useful extras. Good follow up afterwards”
“Bought a KA motor vehicle from Bristol Street Motors in Stroud, Chris from Sales extremely knowledgeable about the car. Excellent after care as a little problem with some rattling in car door which was fixed very quickly.”
“Purchased a new car from Bristol Street Motors Stafford. Should have been delivered today at 11100hrs.
1130hrs no car, I call the dealer to be told they would look into it and call me back. 1220hts I call again (no call back received) to be told it’s not due for delivery until next week, not put on transporter. Prior to this I have sorted Ford Drive away insurance and changed the details on my policy….
Manager - Dominic agreed a full refund. 1645hrs no refund pending I call to speak to Dominic. Unsurprisingly he’s ‘with a customer’ and will call me back. It’s now 1740hrs, no call back and dealer now closed until Monday. I am livid”
“Would recommend everyone to avoid this dealership. I spent good money for a very poor customer service. I had the car for only a week and it is still with the dealers to get fixed .it has been over a month and still not fixed .please everyone take your money elsewhere and get the right customer service as this place won't look after you they just want the sale .(Shirley branch) AVOID!!!”
“Would NOT recommend BSM Plymouth branch after selling us a Skoda Fabia we’ve been having some issues with getting the DAB radio to work. We notified BSM of this well within our warranty cover in the hopes that they would rectify the issue. This has been ongoing for 4 months and in that time they replaced the antenna and took it to Skoda for a system update which unfortunately didn’t resolve the issue. They said no more could be done so feeling really fobbed off we spoke to an auto technician who advised us that issues with the DAB can be resolved by either replacing the antenna or replacing the digital box itself (like you would if you were to go to Halfords a buy a new unit). We tried to go back and explain this to them as they hadn’t replaced the digital unit at this point. We were told that they were not going to investigate this issue anymore. We now have a car which we paid a lot of money for without a working DAB radio, feeling very frustrated with the lack of customer service received, and the disappointment that they’ve not stuck to the warranty agreement!”
“Hi. I found bristol street motors in Worcester terrible. I have a 2019 transit custom. Had a low oil pressure pop up on dash. Phoned up on Monday to book in. Asked for a van when mine was in for repair. Was told Thursday. Phoned today to sort bits asked when to pick up van to use. Sorry not booked you one out. Asked when could I have one. 13th of fed. Now left with no van so I can't work. Surely mine would be fixed before I got to borrow a van. Terrible service”
“Shocking approach to customer care which they mistake for reputation management. Purchased a nearly new Hyundai - £40k o. 7th October. The day after delivery it was towed to garage where it remains 2 months later. It turns out that BSM had undertaken some major engine repairs (3 occasions) and these had been done negligently. This was not disclosed. The manufacturers warranty is invalid. There has been no urgency from BSM to resolve the compliant - why would they, they have the money in their bank account. They refuse to answer simple questions because they know they are liable. It’s a mess that is heading to court and totally avoidable. You will find out that BSM response to customer complaints is to pass you round the houses but not to resolve the problem. There is no escalation process or no other means to deal with problems. It is appalling customer service. The test of customer service is sorting out problems when things go wrong. No offering you a drink etc when they want you to buy a car from them. My recommendation - buy elsewhere and make sure they tell you the truth and disclose any previous problems that would invalidate the warranty. They should anyway but that is not my experience. I’ll expect a bot response that alludes to dealing with problems but just moves the issue on!”
