Brite Decking Reviews

Name: Brite Decking
Address: D3/101 Rookwood Road, Yagoona, New South Wales
Rating: 4.16

4.2 Rating 286 Reviews

79 %

of reviewers recommend Brite Decking

Company Reviews

Metrics

4.2

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks great and a job well done”

Brite Decking 5 star review on 14th February 2023

Helpful Report

Posted 2 years ago

“I would like to express my thanks to Justin,Moustapha ,Stephen and our delivery truck driver Naz for there help in getting my decking order completed. We originally ordered Graphite but were delivered boards extremely dark compared to the sample provided. This was a concern we raised with Justin as your reviews are numerous with unhappy customers. Justin guaranteed he would sort out any issues if we went with Brite Decking this then lead to Stephen offering us a total refund. This was not where we wanted to go as we belived in the Titanium rang was what we wanted. We then had Moustapha step up to the plate to get us sorted. He not only understood what we wanted but went out of his way to turn us into customers who would recommend your product to friends and neighbours. We have gone through a lot to get to this point and spent over $6000 but will post more info on the fossil boards that are now stacked in my garage climatising themselves to our rainforest conditions. I would suggest that you need to be matching your samples to the actual boards you provide.”

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Posted 2 years ago

“Have recently purchased a large amount of Spotted Gum for a project in rural NSW…… All that could go wrong with this order did, from delayed delivery, different colour boards, missing boards, incomplete fixtures….. despite all Jason was always polite, but Mustafa in logistics saved the day. He was awesome in his constant updates and making sure all that was required to finish the job was completed.”

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Posted 2 years ago

“It’s great . Looks good, always clean. If a bit soiled then hose it down for it to look like new”

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Posted 2 years ago

“The worse composite board we have ever used, very heavy and you apparently can not screw within 25mm of the ends of the boards as they crack and blow out, so everywhere you have a but joint it needs to be double joists Tech support took 2 weeks to reply to our issues and were of no assistance Will never use again MK carpenter/builder 30 years”

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Posted 2 years ago

“nice product great to work with just need to do a better job with the packing of the boards for transport”

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Posted 2 years ago

“The decking itself is very good. However, your screws for metal joints are not very good and your drill bit is terrible.”

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Posted 2 years ago

“exceptional staff, excellent product. Thank you.”

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Posted 2 years ago

“This will be my 3rd job using this decking, easy to lay, good service, recomended”

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Posted 2 years ago

“Initially Brite Decking couldn't do enough at point of sale but then when it came time for me to installing the decking boards, the fixings were significantly short and the decking boards had discoloured - I dropped in samples of the discolour boards and the plastic the boards were wrapped in. Also, I went to pick-up the fascia boards I had ordered and received no assistance loading my UTE - the young worker was too interested in his Cell phone than assisting me with loading my UTE!! I haven't heard anything since!! NOT HAPPY!!”

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Posted 2 years ago

“Looks Amazing. Install was pretty straight forward and everything was supplied to complete the job.”

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Posted 2 years ago

“I was very happy from start to finish with Brite Deck. Luigia our rep was fantastic and made sure we were getting the correct product and colour. Their courier driver was also very friendly and helpful. Would highly recommend Brite Deck for its price and service.”

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Posted 2 years ago

“Ordered my charcoal hollow decking, Lisa was so helpful which made my decision to buy off Brite easy . Delivery man , I think Joe was very nice too and very helpful.”

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Posted 2 years ago

“Communication is very poor and pressure sales were used to try and push me into the sale. Not real happy, I am now going elsewhere to buy decking. I would NOT recommend brite to anyone, worst salesperson I have ever dealt with.”

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Posted 2 years ago

“I’m yet to receive a response from my email”

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Posted 2 years ago

“The most professional and prompt supply company that l have dealt with...l,m an electrician, so that says something regarding trades and supply chains...l would not hesitate to recommend this company to anyone Gordon Beattie”

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Posted 2 years ago

“Great system boards look fantastic. Very easy to install only negative is slight cupping on the bullnose boards”

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Posted 2 years ago

“Loving our new deck - looks amazing. Now just to add gardens and patio furniture”

Brite Decking 5 star review on 29th December 2022

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Posted 2 years ago

“Great product which was easy to install. Product arrived on time and to expectations. No flaws in quality found. Customer service was also outstanding.”

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Posted 2 years ago

“Cost me a couple of days in the build process mucking around with incorrect clips delivery. But overall great staff were very helpful in both the inital ordering and rectifying of the issue. Great product easy to use, very good quality would definitely recommend Brite and will use the company again for sure.”

Helpful Report

Posted 2 years ago

Brite Decking is rated 4.2 based on 286 reviews