British Airways Reviews

Name: British Airways
Rating: 1.70

1.7 Rating 310 Reviews

16 %

of reviewers recommend British Airways

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1.7

Based on 310 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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British Airways 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a great 1st Class flight. Wonderful”

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Posted 6 years ago

“Long queues but good service”

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Posted 7 years ago

“Decent price for return flights to Amsterdam in less then 2 weeks time.”

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Posted 8 years ago

“Easy to book online. Nearly everything was detailed and made it simple to use.”

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Posted 9 years ago

“Their site was easy and understandable. Did not need to query 'what do they mean' at any point. Constant updates. Clear graphics, hence holiday booked.”

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Posted 9 years ago

“Very far from perfect but so much better than the charter and low-cost airlines WHEN travelling in business class.”

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Posted 9 years ago

“We initially had a terrible experience as BA suddenly altered the original price of changing a booking after they had actually changed the booking, leaving us with no choice but to purchase it at the increased fare as we had already completed the 1st leg of the trip. We were assured by the customer service rep that upon our return to the UK we would be refunded the disputed amount if we put in a complaint, This refund was issued immediately. We expected that getting this refund would be a painful process, but it was simple, straightforward and prompt.”

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Posted 10 years ago

“Flight was good, however as with all planes the legroom is poor if over 6 foot. My case was smashed and cracked flying from Gatwick to Venice, however as soon as home BA replaced it with no quibble and very quickly. I would definitely fly BA again”

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Posted 10 years ago

“thank you & thanks for the prompt response, great customer service. I will give them a call”

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Posted 13 years ago

“would like to thank Andrew Clements from British Airways who went out of his way to help me get to T4 from T5! Great Customer service :)”

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Posted 13 years ago

“So, for stupid reasons, I am in Florida for an extra day. However, I just received some amazing customer service from British Airways.”

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Posted 13 years ago

“Thanks for perfect customer service. Had to cancel my flight but not my partner. Friendly and helpful. Thanks!”

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Posted 13 years ago

“I love that BA pilots now make a PA announcement in the cabin to apologise for a delay. Great customer service. British Airways fog”

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Posted 13 years ago

“I love British Airways. Best customer service and in flight options.”

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Posted 13 years ago

British Airways is rated 1.7 based on 310 reviews