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British Airways Reviews

1.8 Rating 257 Reviews

18 %

of reviewers recommend British Airways

Company Reviews

1.8

Based on 257 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 9%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	29 minutes
Returns & Refunds
Refunds Process	Difficult

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British Airways 1 star review on 7th October 2023

British Airways 1 star review on 21st December 2022

British Airways 1 star review on 18th November 2022

British Airways 1 star review on 18th November 2022

British Airways 1 star review on 25th July 2022

British Airways 5 star review on 11th June 2022

British Airways 1 star review on 4th March 2022

John Oberlin-Harris

19

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting since April for £1028 delay compensation and BA for reasons best known to them haven't paid despite ne having provided them with my bank details. I have completed almost every day to BA customer service but they say they can't force the payment's department to pay up. Absolutely despicable customer service”

Posted 1 year ago

“Company would not agree to changing a typo in the surname, insisted I had to book an ADDITIONAL flight Which I did £600 extra (only London to Turkey) Then could not accept payment as the system was down (I used paypal in the end) Then would not let me check in online since - guess what - my details were also on the other seat that it would not let me change the typo on my surname Interesting also - that it accepted all my passport docs, given name, surname, even those these were (slightly) different to the booked name (typo) HUGE queue at Gatwick - c3 hours of queue with only 4-5 people serving on one of the busiest weekends of the yeat- to check in - because I could not check in online - because it had insisted I spent an additional £600 to buy an additional seat which I did not need, to change a typo in my name!!! This was as poor a set of experiences as it was possible to have, huge stress, huge time wasted, huge money wasted Thank you (NOT) BA!”

British Airways 1 star review on 25th July 2022

Posted 1 year ago

“We paid £250 so we could guarantee to sit together on our long transatlantic flight in the summer. Shocked to get on the plane to find that we weren't getting our promised seats and were sitting in different places on the plane. I've been trying to get hold of them to get a refund on the money we paid for the seats since we got back at the end of August (it's now mid-December). After emailing, calling and writing I've finally had a short impolite resonse to say we aren't entitled to a refund. Absolute rip off and awful customer service - I've spent ages trying to get a response from them and now finally this curt unhelpful reply. I think it's fair enough to ask for a refund on a service that was paid for and not provided.”

Posted 1 year ago

“Lost one of my baggages due to delay in connecting flight and they put us to another airline during transit in Heathrow. Will never fly with BA ever again.”

Posted 1 year ago

“Absolutely worst experience we have ever had as a family. We have flown multiple times around the world, and British Airways have no consideration for passengers and they comfort.”

Posted 1 year ago

“Experience in buying flight ticket direct from British Airways. If the flight is cancelled by BA, do not replace to voucher. Instead, Ask for a refund, to buy a new ticket. Voucher,especially future vouchers, are very difficult to use for booking new flights. If you are able to book a new flight, you will not be given an e-ticket until 24 hour before departure, but e-ticket will be offered at a price 3 times the online price! Be careful with traps like that. Finally, I asked for a refund and BA promised to return my money, but until now (more than 2 months) the refund has not been credited to my credit card!”

British Airways 1 star review on 18th November 2022

British Airways 1 star review on 18th November 2022

Posted 1 year ago

“I had booked about 5 months before my trip to India which ended a few days ago.. I bought a return ticket from Amsterdam to Lucknow via London and Delhi.. Onward journey went good.. My return journey was after a month.. At the last moment when I was checking in in Lucknow for Delhi, I was informed by Vistara Airlines if I knew about my flight from Delhi to London at 03000hours was cancelled and rebooked to leave Delhi at 1055 instead of 0300 as was originally booked by me. I was not informed.. British Airways had my email address and my mobile number.. They never called me and I never received any email about the change.. I am 81 years old person... British Airways expected me hang around for about 18 hours to board BA flight to London!!!. When I talked to their customer service and requested to provide me hotel accommodation or entry to lounge at the airport they refused.. My son who lives in Mumbai also requested Customer service of British Airways to help his 81 years old father with night accommodation so he could rest, they refused... I was so distressed and my BP shot up..I could have died.. They didn't care for my life at all...”

Posted 1 year ago

“Bad customer services”

Posted 1 year ago

“The worse airline I have ever fly with , they lost my luggage after 4 hours delayed , the checked all passengers luggage’s to the different airline so my luggage has been lost for the 10 days now and the customer they have no idea where my luggage’s is and they don’t give you an option to do anything, pls do not fly with worse airline on the earth”

Posted 1 year ago

“both flights delayed. Missed connection because of delay. Got a voucher for hotel and dinner. Both dreadful. Second Flight delayed because crew failed to show up. The entire experience was negative. I previously had good experiences on BA. I wont fly BA again, if i can choose another airline.”

Posted 1 year ago

“very expensive tickets no customer services dirty seats unprofessional staff delete flight”

Posted 1 year ago

“British airways is one of the most unreliable air lines I have ever dealth with. I just received an email saying that my flight on 22nd of December 2022 has been cancelled. They have offered me an alternative flight on 23rd of December 2022 instead, shortening my holiday for 1 day. I just rang customer service where I spoked with a lady. When I asked about refund for the one day of holiday I am losing she has put the phone down on me. This is not the first time when British Airways are dealing with their customer this way and I am beyond disappointed with their very unreliable serivice. Do not go for British Airways. Please chose other air lines because they way BA deals with their customers is absolutely unprofessional. Zero accountability from this company. I have booked my flights in February 2022 and now again being dissapointed by BA. I will never trust those airlines again with their flight offer.”

Posted 1 year ago

“Last week BA employee Sammy Jo forced me to check in my hand luggage at the gate , despite being allowed a hand bag and a small suitcase. I was trying to explain that it was full of medication for my several serious health conditions . She was extremely rude , not empathetic and when she caused me a panic and asthma attacks (I was sitting there struggling to breathe) she told me I was "overreacting"! Dangerous and borderline sociopathic behaviour from this British Airways worker . When challenged by my fiancé she said "I am just doing my job"! (Nazis had the same excuse-they we're just following the orders...) They also managed to lose my checked in bag! That's why I insisted on not having my hand luggage snatched away from me at the gate in the first place . Turns out that when we boarded the plane half of the overhead lockers were empty!!! I will be contacting their CEO about this irresponsible, dangerous and unacceptable behaviour of Sammy Jo, who is clearly on a power trip and finds pleasure in humiliating BA customers! Do not ever fly with this disgusting airline!”

Posted 1 year ago

“British Airways’ “business class” to Madrid is a fraud. Scamming people to think it’s business when it’s nothing but the front rows. No extra legroom, and the seat hardly reclines. Scam.”

British Airways 1 star review on 21st December 2022

Posted 1 year ago

“In May, we booked first class seats with BA through American Airlines. {BTW, American has top notch customer service and when you make a change, refunds happen automatically and seamlessly.} We got Covid in Amsterdam and had to stay longer than expected. Therefore, we had to change our flights twice, ultimately flying AA. I waited a couple of months for my refund from British Airways and finally called. I was told I had to email my request which I did along with my receipts. After multiple requests they have refunded about half of what they owe me. But the clincher is you cannot talk to anyone about a problem and even email replies say "Please don’t hit ‘reply’". Customer service is literally non-existent. I have emailed the execs whose email I have found online and once again received a "Please don’t hit ‘reply’" email, standard response saying, in essence, "you will hear from us when we get around to it". Truly, I have had better customer service from cut-rate domestic airlines in Mexico than from BA. I urge everyone to use any other airline if at all possible.”

Posted 1 year ago

“Beyond disgusted with the fact that my baggage has yet to be delivered to me after 5 weeks of emails and calls to BA. Two pieces reported 29th September. BA responses are generic non specific and all attempts to speak to a customer service worker are obstructed. All this from an airline touting its values and claiming yo be one of the best in the world. Disgraceful does not fully describe their customer service.”

Posted 1 year ago

“Firstly, I started the day in a 45 minute queue to drop my bag off in Manchester airport. BA have 6 desks, and 2 were open. A nice stressful queue to start the day. Cue an hour delay on our flight to Heathrow. Nevermind I thought, our flight from Heathrow is in 3 hours so it will be fine. Got to Heathrow and our flight to Las Vegas was also delayed by an hour. On this 11 hour transatlantic flight; I had my worst ever long haul experience and I would never recommend that anyone flies with British Airways. Our flight was at 4pm (UK time), the first meal came round about 2 hours anto the flight, they get to us and say they only have vegetarian left, this isn't acceptable. Then 3 hours into the flight they turn the lights off and turn the heating up high. It's 7:30 in the evening. They clearly want everyone to sleep so they don't have to do their jobs and serve us. I can't sleep in that heat and I'm on my way to Vegas so was watching a film or two. I asked for some more alcoholic drinks as I'm going to Vegas and would like to go out when I arrive (nothing excessive, just leisurely beers watching a few films). I'm told that the bar is closed because they need to save the stock for the return journey. This is 3 hours into a 11 hour flight to VEGAS and they don't have alcohol. This is APPALLING Service. Then 2 hours before we are due to land (1am UK time) the light get turned on bright and they come round with more poor food. Plus this time, one of the air stewards who was a rather large gentleman, showed us the top of his buttocks while bending over into the trolly. This was a very unpleasant and nauseating sight. The crux of the matter is BA doesn't seem to like or look after its customers, there are lots of good haul airlines out there. As an Englishman, it upsets me to say the my home country's airline is the worst I've ever used for long haul.”

Posted 1 year ago

“BA has raced to the bottom. Website down for online check in. After an hour of attempts I called BA (impossible to find the number while in France). Agent told me. SO no banner running along the top of the page altering customers. Needless to say check in at the airport was a nightmare with two agents checking people in. Next, and not BA's fault, the baggage conveyor belt was not working. But BA had no contingency plan, no communication, no supervision. Finally they told us to just leave the bags and get tot he gate. You know what comes next. Bags did not get flight. In London the AA gate agent calls my name to inform me such. So off to Dallas and then PDX knowing my luggage will not be there. Next is to file a claim. BA should be a case study in how "NOT to RUN A BUSINESS". Total joke. AA should divorce this partner.”

Posted 1 year ago

“My husband and I travelled business class from Washington DC to London on September 26 ba216 and from London to Delhi on September 27 on flight ba143. We paid thousands of dollars for the tickets. Food was terrible, service was poor and toilets dirty. The one dish my husband could eat chicken tikka ran out after 4 passengers. Told my husband never again!”

Posted 1 year ago

“Before you book with them I would advise you don't. What a horrific company. I am disabled and we booked flights with them in January 2022 to fly in December 2022. Now you expect there maybe some hours change maybe in flights. Oh no, wait until you get closer to the date, when you have sorted out accommodation, travel which when your disabled is not easy to do. Then they email you and tell you, hey due to operational reasons we have moved your Aiport and flight completely to a different airport 40 miles away. They do not offer you the ability to cancel and get a refund, or to rebook a flight. No that's it. When you ask them, what is the operational reason ? oh we are offering more flights now !. Wow, so what about my being disabled, nothing we can do. What about my never wanting to go to Gatwick airport due to how I was treated their before ? nothing we can do. What about the money I paid for seat choice ? oh well because you now have seats selected we wont do anything. Should you have offered me a refund ? No we don't have too. You don't care about customers at all. Your an embarrassment of a company and myself and my family will never book another flight with you ever and I will be contacting my card provider as not only this but the flight you have moved us too is over £1000 cheaper and you refuse to refund the difference. Its appalling, your appalling and you should be ashamed. You also need to sort your call centre staff out who are Absymal”

Posted 1 year ago

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British Airways is rated 1.8 based on 257 reviews