British Airways Reviews

Name: British Airways
Rating: 1.73

1.7 Rating 297 Reviews

16 %

of reviewers recommend British Airways

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1.7

Based on 297 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	29 minutes
Returns & Refunds
Refunds Process	Difficult

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ph:+44-844-4930750

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British Airways 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

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“I am filing a formal complaint against British Airways and Mytriptoindia.com for refusing to issue a refund for a flight booked for my mother, diagnosed with terminal breast cancer. Despite providing all necessary medical documentation, we are caught in a loop between the airline and the travel agency, each directing us to the other. My mother, Neelam Sharma, has terminal breast cancer and has undergone a mastectomy with 20-30 chemotherapy sessions scheduled. We booked a flight with British Airways through Mytriptoindia.com and requested a refund due to her condition. British Airways directed us to submit documentation through the travel agency. When contacted, British Airways stated they had not received any documentation, contradicting the travel agency's claims. The travel agency claimed to have submitted a waiver request, allegedly rejected by British Airways. Despite multiple follow-ups, the agency has not provided confirmation. This situation has placed a significant emotional, mental, and financial burden on our family. It's been 2-3 weeks with no resolution. Case Reference: 01971992 was closed without resolving the issue.”

Helpful Report

Posted 10 months ago

“I needed to fly back home one day earlier due to a family emergency. I was informed by the agent whom I talked to that I would be charged $460.00 for changing my date of return, but I would be reimbursed by BA when I could provide proof of that, which I did by filing the claim right after I got back. That was three weeks ago and still no response from them. I was very disappointed so I sent my claim to their office in NY, via mail. Still no response. I would never travel with BA in the future, ever!”

Helpful Report

Posted 10 months ago

“Absolutely disgusting service from the worst airline in the world. We have had our flights booked with BA for 9 months (London Gatwick to Faro) and last night we received an e-mail informing us that the return flights were cancelled. No reason given, just "hard luck, your flights are cancelled". We tried to amend our booking online, but you can't amend 1 leg of a return trip, so it tells you to contact them - which you can't because all the phone lines don't connect to a human. The online chatbot directs you to the website, which directs you to call them, which you can't do, so you go round an round in an endless loop. In the end it was easier to cancel the entire booking and book with EasyJet. British Airways don't care about their customers, they care about getting your money, then they couldn't care less about you. When they finally go out of business I'll dance on their corporate grave.”

Helpful Report

Posted 10 months ago

“Had to cancel my flight months in advance due to a change of schedule. I was flying with American Airlines and British Airways. Selected seats and when I attempted to get a refund on the selected seats, AA refunded me with no issue when BA totally refused despite both companies having similar policies. Avoid these thieves, fly with anyone else. Customer service is a joke too, taking over 2 weeks to respond to my email and giving me no further justification than what I was told on the phone.”

Helpful Report

Posted 10 months ago

“Absolutely disgusting treatment. I was not able to Check in Online when I logged in exactly 24 hours before. I called BA to ask for assistance but they said they couldn’t check in for me for ‘security reasons’ over the phone and that I had to do it at the airport. I am NOW at the airport and my flight is OVERBOOKED. Not only did the airline LIE on the phone but so did the website when I tried to check in saying ‘technical error’. There was no technical error to begin with, they overbook flights, don’t even warn and leave you stranded. We are not animals, stop treating us as such. You survive off our money and then treat us like pigs. Overbooking should be ILLEGAL. And I won’t be surprised if it’s banned in the next few years”

Helpful Report

Posted 11 months ago

“Just flew from Milan to London and they apparently lost everyone's luggage from all their flights of the day, including mine.It seems that happens very often with BA.Horrible customer service and more than 300 pounds of perishable materials that will probably end up in the bin because of their incompetence. AVOID AT ALL COSTS!!”

Helpful Report

Posted 11 months ago

“Cancelled flight qj7rqa Only found out at T5 no emails or app 6 hour delay Downgraded from business to economy Paid for window seat and next to my wife didn't get it. Had to rely on BA staff to let us in VIP as tickets downgraded No food or drink on flight fo 3.5 hours just as we were landing "All BA staff" are saying this is normal and to bring food brink and plastic cups on board for return journey as they no there won't be any? 3 weeks before flight how bad can it get”

Helpful Report

Posted 11 months ago

“The fight was delayed in the very last minutes. The wheelchair service was very bad. The assistant did not instruct my mother to get the luggages before she exited the airport. When we realized that she did not have luggages with her, it was too late as the security gate was already closed. Many items in the luggages must have been damaged and so far we still have not yet received the luggages. But that was not all. I cancelled my checked-in bag booking just to be able to add one extra bag. They confirmed me that the payment was successful but the first booking still remained. They have not refunded me so far.”

Helpful Report

Posted 11 months ago

“Honestly. This is the worst airline. Why do you have to pack people like sardines..... just to make a profit. I will continue to use jet2. The space is double of BA. Worst airline. No wonder no one wants to travel with this company”

Helpful Report

Posted 11 months ago

“AWFUL—$6000 for 2 tickets on BA — London to Miami. Heathrow is horrible, overbooked and woefully unable to handle the load factors. Business class on their A380 is a zoo, families with infants are running an in flight nursery. Have to jump, yes jump over other passenger’s legs to get to the aisles. Disgraceful, greedy assholes in line with the rest of airline management today. Beware!!!”

Helpful Report

Posted 11 months ago

“I took a return flight to Joburg. The flight out was late, and I missed by connection. Lost 24 hours in Joburg. The return flight delayed for 11 hours, a few hours before departure. Appalling communications to customers, and "fobbed off" at every opportunity. The company is too busy fulfilling ridiculous DEI quotas, hence the service delivery is so awful.”

Helpful Report

Posted 11 months ago

“I made a notice to myself sometime ago not to use British airways if possible. But after another experience with such a horrible company it’s changed to: Avoid at all cost! I can go into details regarding lack of professionalism, delays, attitudes, lack of planning, safety measures, low class hotel deals when they send u to hotel to spend nights in missing connection towns because of their very poor planning, so you loose vacation days/weeks, wait in lines for hours and hours, get bad responses, stupid restrictions, small room for legs, bags, kids, …etc, and then you go to an assigned contracted hotel with bedbugs and no connecting rooms or suite or big rooms for families so u split your family and share rides with strangers and ride with young kids with no safety measures or car seats and then u come back next day or two when pilots agreed to fly after so many cancellation one of them was because the pilot was tired waiting filling O2 tank!! And when it was done he was times out and decided not fly and left the gate angry leaving 300+ people waiting in line for 8 hours! But I’m not gonna go in details. You also don’t have to challenge or risk it. Avoid it. This is your heaven message and sign from above don’t use British Airways!”

Helpful Report

Posted 11 months ago

“My 4 YEAR OLD daughter has severe food allergies to EGGS. I told the crew and they served everyone eggs anyways for breakfast and didn’t make an announcement and my daughter started wheezing and having an allergic reaction because of the enclosed environment and egg going airborne after people ate it and coughing and talking. I had to administer Benadryl and be prepared to give her her Epipen but thankfully it was only half an hour before we landed and we were able to get out of the enclosed environment that she became fine. A 4 YEAR OLD. She could have died…. If they had served it mid flight or in the beginning of the flight we would have had to do an EMERGENCY LANDING to attempt to seek medical help to save her life… A 15 year old died in 2015 on British airways because of allergies… you would think after almost 10 years there would be some policy changes but no…. They don’t care about people. They don’t care about children. How hard is it to just say, “we are not serving egg today, here is an alternative.” It’s not hard at all. They chose to risk her life….”

Helpful Report

Posted 11 months ago

“on May 10th I flew British Airways into Istanbul on Business Class with 2 bags. Both bags arrived at baggage claim with 1st bag. 12" cut straight through my brand new TravelPro Elite Hard Shell, and 2nd bag. Tumi had 5" cut straight thru hard shell. Filed a claim at airport. Have never heard from anyone. No way to contact a live person. Online claim filing is like being on a loop, it never finishes or resolves. Never again.”

Helpful Report

Posted 1 year ago

“Technical difficulties with the plane have left us sitting onboard at the OR Tambo airport (flight BA056) for over 4 hours now (it is 22.48 as I type this review, we were supposed to take off at 19.20). Besides for the frustration and discomfort, we have also only been offered half a glass of water the entire time! We can smell food all the time too, we are starving, dehydrated and exhausted.”

Helpful Report

Posted 1 year ago

“Worst staff service at Pearson Airport. Extremely rude and downright unemotional. The staff has no manners. online checkin is pointless as you still have to stand in long lines”

Helpful Report

Posted 1 year ago

“My flight from Toronto to London on May 7th was late departing. The connecting flight on May 8th was late departing. The return flight from Budapest to London on May 24th is late departing. The staff in Toronto said that my tennis racquet could not be taken on board. The staff in Budapest said I could take my tennis racquet on board. All in all - not a good experience. I doubt that I will fly with BA in the future.”

Helpful Report

Posted 1 year ago

“Worse airline to date. Pay a premium for below par service. Complaints are not dealt with adequately, still waiting 5 weeks to on about my complaint about an awful delayed flight going away and then a cancelled flight rescheduled the night before we were due to fly back but the only one flight available that day & was to a completely different airport (london city) to the original one (Gatwick airport) meaning a costly cab fare to pick the car up with 4 young children, not the way you want to end your holiday. So i call BA to follow up as they have ignored my complaint for 5 weeks, what do i get, you can't actually speak to customer relations who deal with it, they will not give you a number or an email instead i am told wait another week and someone from ba may chase them up. What on earth is that about? BA used to be a great airline, you are certainly one of the worse now. Very disappointed, avoid BA at all cost or you will be out of pocket and BA really does not care about its customers.”

Helpful Report

Posted 1 year ago

“Absolutely horrendous bad customer service. Lost my wife’s mobility scooter. Still not got it back. Website sends you round in circles achieving nothing & absolutely impotent get to Spain an actual person who can help.”

Helpful Report

Posted 1 year ago

“After receiving an email stating I would receive full credit compensation for upcoming trip due to sending my letter from my physician after breaking my leg and unable to travel, I was told today ( 2 months later) I would not be receiving the credits.”

Helpful Report

Posted 1 year ago

British Airways is rated 1.7 based on 297 reviews