British Gas Reviews

“ You obviously couldn’t care less about your customer service. Do you even bother to read these reviews? If you end up going bust it will be your own fault - I just pity your employees who will pay the price. I need to make contact because of misinformation you hold about our homecare but it’s nigh on impossible - how could think elderly or people who aren’t computer savvy get on ? ”

“ Good price ”

“ Recent low price tariff is amazingly low and many should consider their energy services. ”

“ I have sent information 3 times next day delivery which the complaints team have received and now public with this This is NOT my account not my name that you have listed and I have never paid that amount not sure if you can read English but this is farcical by you. ”

“ Gas Refund Have now spoken to 8 people still haven't got my £1000 Refund. Operators do not have a clue what they are doing. What has happened to British Gas they are appalling. Gave 3 meter readings 2 meter box numbers HELP ”

“ On the old App you could change your direct debit, up or down. The new App doesn't allow you to reduce your monthly amount even though you're paying double (I know that having a smart meter and a display unit. They're quick enough to put it up but try to get a refund. ”

“ Incompetence and daylight robbery My account has just been updated since December after months of waiting for you to refund overpayments and for you to install a smart meter which you cancelled 3 times on the trot. ”

“ Very good service ”

“ Spoke to Helen in Cardiff. What a pleasant. Professional and competent person. An absolute pleasure to deal with her. If all customer service staff were as good they'd never be any complaints. Thank You Helen ”

“ I called in when I was about to renew my Home Service. If as a loyalty customer and they gave me discount. ”