British Gas Reviews

1.2 Rating 3,157 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,157 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does British Gas deliver? How long does British Gas take to deliver? Does British Gas deliver on time? How is accuracy and good condition of items delivered by British Gas?

Returns

Customer Service

How can I contact British Gas? How quickly does British Gas resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of British Gas.

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

How do I contact British Gas?

Helpful Report

(3 weeks ago)

You can contact British Gas by Telephone, Email and Live Chat.

Helpful Report

(3 weeks ago)

69.70%

Industry Average

“ For a firm who appear to have global ambitions I think it had better sort out its complaints service and misdirection from it's staff. ”

- I sure they know it.

“ Very good at taking your money ,but trying to ring or make a complaint is a very slow process. Home service didn't even contact me to tell me why my plumber didn't turn up.I waited from 7 am untill 6pm. ”

- Anonymous

“ I was struggling today ,my electric supply had gone off and I had support from a gentleman called (Inga) over the telephone, he was amazing, patient and helpful, I’m so grateful for his help , well done British Gas your guy Inga was first class , much appreciated service 💙 ”

- Helen Challinor croft

British Gas Reviews

Customer Service - Average