British Gas Reviews

1.2 Rating 2,659 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 2,659 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does British Gas deliver? How long does British Gas take to deliver? Does British Gas deliver on time? How is accuracy and good condition of items delivered by British Gas?

Returns

Customer Service

How can I contact British Gas? How quickly does British Gas resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of British Gas.

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

How do I contact British Gas?

Helpful Report

(3 weeks ago)

You can contact British Gas by Telephone, Email and Live Chat.

Helpful Report

(3 weeks ago)

70.77%

Industry Average

“ I am krishanthi Happawana Withanage Don. I have a great conversation with Ms Sethu who is a customer care assistant about half and hour 😀. Yes absolutely great experience. She sorted out everything that I had to face all problems related to energy since my new arrival to my n home. Great service. 👍 I recommend British Gas without any hesitate. ”

- Happawana Withanage Don Krishanthi

“ Outstanding service over the phone with Lubalo Many Thanks ”

- Serena Queeney

“ My outside light needed bulb changing. This was done no problem. Thanks for prompt service. ”

- Elizabeth Hughes

British Gas Reviews

Customer Service - Good