“Unfortunately I recieved an email on April 5th stating that my order had shipped. Delivery was expected on the 10th. When I inquired on the 10th, I was informed that there was a shortage of materials and my order was delayed, why was I told it had shipped???. I am out $200 and I have no ruck pack and no explanation of why I was mislead. Terrible”
“While I received an email stating my order had shipped and should have delivered a few days ago, I have yet to receive my order. I emailed customer service only to receive an automated reply. I followed the instructions in the email to elevate my request to a human agent and have yet to hear back. Very disappointed in this experience thus far.”
Hey Brandi,
Mo Brossette here, CPO of Brute Force. My apologies for the delay. I will look up your order and send you and email with an answer and timeline for delivery now.
“Still haven't received my order... and got non response from company when I advised the box arrived empty (per UPS) and they (UPS) also said they'd notify sender . .. I never saw the box as it was taken back by the driver when he discovered the box was empty ... unk if it was damaged or lost in transit.... but either way... never heard back from Brute Force”
Hey David,
Mo Brossette here, CEO of Brute Force. Apologies for this. Can you let me know what email you sent your inquiry too? We have had issues with UPS damaging our packages especially the weighted ones that we are continuously trying to solve. Please contact me directly at mo@bruteforcetraining.com to help you get this handled asap.
“Very disappointed in the manner that this item is promoted. I purchased the 55 lbs model thinking that the 5 lbs adaptive filler bags were included. The description, at least to me, does not make it clear.
I was further disappointed when I received the KB with a large filler bag which was rated at 30lbs, meaning I would have to make another purchase so I can use the KB at the weight they are rated, 55 lbs.
This is not my first purchase of Brute Force gear. I have three different sized sandbags, the older style vest, and an older version KB. My biggest disappointment is that in those purchases I was able to use them right out of the box once I filled the fillers that came with the items, unlike this purchase.
Brute Force should consider a number to actually speak to someone in customer service instead of email. Trevor Tom, BFHQ Manager, never seemed to ever understand what the issue was, thinking there was confusion between purchasing the weighted version as opposed to the empty version. That and the price difference between the two versions was probably the clearest thing on the website.
Returning on principle.”
“Never received the product. The tracking number said damaged package/missing items. Never heard from customer service about getting a refund or replacement product.”
“Been waiting a few days for them to respond. The order was unclear as to what I was receiving and have yet to receive any response as to what can be worked out for my 2nd order just to get setup with a what I need to use these things.
Cool bag for sure but if you need something don’t expect a quick response at all.”
