BSM Reviews

Name: BSM
Address: Fanum House, Basing View,, Basingstoke
Rating: 4.06

4.1 Rating 157 Reviews

77 %

of reviewers recommend BSM

Company Reviews

Questions

Metrics

4.1

Based on 157 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Phone:

0330 100 7500

Email:

driving-school.complaints@theaa.com

Location:

Fanum House, Basing View,
Basingstoke
RG21 4EA

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Fred Luckham

Bolade Oteju

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just forgot to write the name of the driver in the comment thomas undoka.His very bad men”

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Posted 3 years ago

“About 3/4 months ago, thomas, the driver of bsm, promised me that we would go together to the place where the exam was held, but he canceled it 3 months before the exam and said that he would not be able to come. I was reminding him every 3 weeks, but he canceled the exam 3 days before, and I couldn't cancel my exam either. I couldn't get it, most importantly, I trusted him, he promised me. If there was a zero rating I would give it. Doesn't this campaign morally educate those who work with them?”

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Posted 3 years ago

“I had a brilliant instructor, who helped me pass my test in just 8 lessons. He was quick to reply, and gave brilliant advice when driving. Thanks Vasilis!”

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Posted 3 years ago

“Having fixed my test date, I then booked a reasonable number of lessons with BSM. The first lesson being two weeks before the test, which was actaully the first date lessons were allowed following the government Covid lockdown. I informed BSM that I would add more lessons if the instructor felt they would be needed and requested contact by the instructor. He didn't contact me. I was surprised that during the first lesson the instructor told my son that wouldn't be ready for a test booked for two weeks later, but never mind a few more lessons may fix that impression. Having left school hours early my son waited for his next lesson only for the instructor never to arrive and ignore our texts and phone calls. On contacting BSM I was informed that the instructor had cancelled some 9 days earlier, with neither the instructor nor BSM informing us of this cancellation. With a web based booking system and no advertised telephone numbers, it's bizarre that BSM are averse to emailing or texting their customers. Furthermore, their customer web accounts are linked to their instructors rather than the pupils, hence the lesson cancellation removed access to my account. I was not informed of the cancellation and I was unable to use money held by BSM to rebook replacement lessons. Having missed the crucial final lessons, 10 days after BSM should have contacted me and 14 hours before the driving test, I was now aware BSM were no longer providing a lesson nor importantly the car for the test! Worst still, they felt no responsibility to rectify their own booking issue. Do NOT use BSM, they will introduce you to an instructor, take their cut of money and wash their hands of the process. Any issue will be blamed on the instructor or the pupil by their customer services team!”

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Posted 4 years ago

“The best one”

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Posted 5 years ago

“An absolutely superb service from start to finish. No criticisms whatsoever. From dealing with customer services to my driving instructor, everything about BSM was first class. I can't recommend them highly enough.”

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Posted 5 years ago

“I REALLY ENJOYED MY DRIVING LESSONS, MY INSTRUCTOR MATT WAS VERY RELAXED AND TAILORED HIS TEACHING TO MY LEARNING STYLE VERY WELL.”

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Posted 5 years ago

“Recomend David to anyone”

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Posted 5 years ago

“My Instructor, Joanna and Sania from your company has been an amazing type. They explained every bit of driving, step by step, they are so pleasant and supportive. I would recommend BSM to all my friends. Amazing skillful staff you got.”

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Posted 5 years ago

“Excellent experience quality service at its best.. great instructor”

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Posted 5 years ago

“Dave was great. Very supportive and very knowledgeable.”

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Posted 5 years ago

“I was very impressed With My lessons , great driving Instructor Rafiu . Definitely recommend Him Passed after First time”

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Posted 5 years ago

“So grateful for Kate Mace she was such a lovely instructor She taught me so well and I passed first time and I feel so confident on the road She was extremely supportive through lockdown about my test and the trouble I had with cancellations”

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Posted 5 years ago

“I have to my instructor Roy was so patient with me and taught me so well he gave me my independence so thank you”

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Posted 5 years ago

“Couldn’t fault them. Son recently passed driving test with just one minor. Helpful instructor for Newport area, South Wales called Roland Roberts. He was punctual and extremely friendly. Would highly recommend. Thank you BSM.”

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Posted 5 years ago

“Special thanks to Mehmet the BSM driving instructor in London. He is amazing and I would high recommend him.”

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Posted 6 years ago

“I am really pleased with the quality of instruction. My Driving Instructor John, was very friendly too. It would be more convenient to be able to pay for lessons online, rather than having to phone though. I would recommend BSM, especially my Instructor.”

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Posted 6 years ago

“Could not recommend Bob Farrell enough, he taught me everything I needed to know, was always calm, chatty and made me feel really comfortable and confident (even when i got things wrong). Passed first time after 36 hours of lessons. Honestly could not recommend him enough - Thank you Bob :)”

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Posted 6 years ago

“It is a good learning school”

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Posted 6 years ago

“Very good and helpful instructor Bahrije Salihu. Highly recommended.”

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Posted 6 years ago

BSM is rated 4.1 based on 157 reviews