“I booked a flight for 4 adults from London to Phuket, once I paid I received confirmation of payment, and then read that the e-ticket will be sent within 12 hours. I waited for 24 hours without receiving anything from budgetair.co.uk, not even an email explaining why I hadn't received my e-ticket yet so I contacted them via email to ask what the problem was. The response I received was that my name is too long and that they need to rebook the flight which will cost an additional 200 pound. How can I be charged an extra 200 pounds because my given name is too long??? I have never had this problem before. No one could give me a logical explanation and I kept getting passed to different people without a valid answer in the end. I have spent of 30 pounds in call charges trying to speak to someone that can make sense of the situation, but still no luck. I have now been forced to asked for a refund and find new tickets. Absolutely shocking service. DO NOT BOOK WITH THEM”
“Avoid this company at all costs. I have used them several times, and each time things have gone wrong.
1. The price they quote is not the price you pay.
2. They take money from your credit/debit card without authorisation.
3. They change schedules to flights without notice.
4. When you call customer services (a term applied loosely) you have to wait up to 20 minutes to speak to someone - the cost of the call is extortionate in itself.
5. The call centre is in India, and the operators struggle to understand simple English.
6. If you discuss something mildly complicated, they put you on hold for up to 15 minutes. The line appears dead and you start to wonder if they will even return.
7. Several times the operator has hung up on me if they cannot be bothered to deal with my issue.
Flights appear cheaper than other travel agents, but do not be fooled by this. It is a way for you to be trapped in by them.
Airlines will not deal with you directly if you book through these cowboys.
I have learned the hard way. I will NEVER use them again even if it saves me a bit of money.
You have been warned.”
“Try to avoid using the services of this company. The response time for your request is very long, and the price in case you will be not able to be in touch with this company will be 100% on you.
I had a very unpleasant experience, because the e-mail unswering time is about 48 hours, and it cost me 250£.”
“Disgraceful RIP OFF!!!
I would like to say disgraceful customer service, but actually there is none at all. I booked trip to Thailand for my sister and her family and due to unfortunate circumstances her husband can't make it. My sister found replacement and I tried to change the person name on the ticket. I was trying to replace him with my little nephew godmother so they do not fly this far alone! I have been trying past last 3 weeks and answer is the same "sorry sir your ticket is non-refundable" Even when you ask what is the weather like in Thailand. When you asking to speak to a manager, you are given either a false name or anytime of the day the manger is on break. After several attempts to resolve this issue, I was asked to call The flight operator for approval. I called Moscow to speak to Aeroflot, their advisors advised me that I can not change the name, but they can cancel with partial refund. After I called back and explained what Aeroflot has told me, the arrogant guy replied call them and ask refund from them then, and keep repeating it is non re-fundable, their T&C's are very blurry and very general, where it doesn't say clearly what the deal is. Three weeks of never-ending phone calls and still no resolution. And bearing on mind previous complaints, their replies are even worse! "Sorry if we were unable to help, however your feedback is appreciated" Which clearly they laughing in your face. So unless you don't want to get rip off, or simply being ignored by rude and arrogant staff who replies over the phone just briefly then AVOID as far as you can, as those people are nothing but thieves. Incompetent and arrogant telesales team. Emails are not being replied on time. And what is called "pushing the limits" is to ask me to cancel the whole reservation and re-book again, for another new full cost! I am shocked they are still holding licence to sell.
If you have any questions, please ask away.”
