“This company is unbelievable! We purchased a large round bed and an extra large round bed 5 months ago and they are holding up well. We discovered a problem with an internal zipper that would not stay closed on the XL bed. (It was not a workmanship problem but a random failure of the zipper.) We contacted Bully Beds and sent photos/videos. They sent a replacement bed within a week. We experienced OUTSTANDING CUSTOMER SERVICE plus our two dogs love their beds! We recommend this company and their products without reservation!”
“Had my dog bed a little over a year and took off mattress protector full of mold, told me to use 1part vinegar 1 part water .. it barely took it out. Buyer beware do not buy from this company..”
“What a pure waste of money. A chew resistant crate pad eh? Destroyed in one night by a dog not even known to chew. This product is nothing more than a glorified airplane pillow. Why would I want a replacement? This is nothing more than a health hazard. What makes your product chew resistant? Absolutely NOTHING!! One simple scratch of a paw and its torn the material encasing your overpriced foam. Lousy customer service and a company that cannot stand by its product. We all know your 5 star reviews were bought and paid for. GTFOOH”
“IF I could give them Zero stars I would. They guarantee the chew resistant bed for 200 days. Within 3 hours our boy chewed it. We figured they would refund us, no they sent us another bed, why if he chewed one he would chew another. Well we thought maybe they thought it was a manufacturer defect so we went with it. Second bed was eaten within a week. So we sent pictures of the freshly chewed bed and I was told they would do nothing for us because they sent us a new bed already. I DO NOT RECOMMEND THIS COMPANY AT ALL! DO NOT BUY FROM THEM!! THEY LIE!!!”
“I was between buying this bed or a bigbarker. I went with this bed due to it being cheaper, and I’m so sorry I did. Sometimes you do get what you pay for. I got the XL size so it was still a substantial cost and when the bed came in it had several issues. The outer cover had a small hole in it which I noticed opening it so I immediately contacted customer service. I attempted calling, but no answer so I left a voicemail. After a while I realized I could text as well so I tried that. I got a text back the next day asking for pictures which I sent. 3 days later I still didn’t have any response to the pictures, but it was over thanksgiving weekend, so I wasn’t too bothered, but I did text again asking if I should ship the whole thing back or what to do. I received a text later that day that said to open the rest of the bed and if it was ok, they would ship out a new cover. I was happy with that, but when I opened it the waterproof cover was stained and there was a small chunk of memory foam missing from the bed. I decided I should open it all up to see if anything else was defective and opening the waterproof zipper the first time it got so stuck I could not get it to budge. I asked if we could speak on the phone due to all of the issues and sent photos, but no response. The next day the representative text and said “Hello. I am having a new bed shipped out to you.” He then said he didn’t know if I had to send that one back, but would let me know, so I kept all of the packing. I didn’t hear anything so on 12/4 I reached out again. On 12/6 I got a response saying just to keep using that bed and that they were sending out the replacement tomorrow, again. I didn’t hear anything else so this past Monday I reached out again. I got a response saying that Joe had sent out the replacement cover and tracking shows it was received. I didn’t know that I had only been shipped a cover but it was in my mailbox. On Tuesday I sent messages back saying that they had told me a new bed was shipping so I got rid of all the packing materials and wasn’t worried about it anymore. I sent pictures of the texts saying that a new bed was shipping out and to just use the one that I had. I never heard anything back from those messages with the pictures. So yesterday I reached out again asking when they were going to ship the new bed because I had already sent the text confirming they had said that. I got a message back saying that if I wanted the new bed I had to pack this bed up with all of the defective issues and mail it back to them. This is almost a month since I first sent a message. Almost a month I had been waiting on a new bed because of what they said. I would not have even expected a new bed without sending this back if they had not said that. The pros are that the foam does seem nice, thick, and firm so it should be supportive. But both covers had issues there is a small piece of foam missing, and customer service was almost no help. I do have a new outer cover now, but the waterproof cover is still messed up, and now I will just not be buying anything else from this company.”
“They sent the wrong size bed, a size XXL. They have no protocol for how to return this giant bed so after 40 emails I got my money back and have to figure out how to get rid of it myself. Nobody will ever call you back, they only email. The most frustrating return process I've ever experienced. Especially when it was the companies fault. No idea about the quality of the bed. They lost a customer after the 20th email.”
“My dogs do not like the bed. They only will get on it if I make them. They get off as soon as they can. I have a boxer/lab age 9 and a medium beagle age 3. Neither of them like the bed. DO NOT BUY. I messaged customer service and no reply. DO NOT BUY”
“I would give zero stars if I could. My dog is a chewer and after destroying all other beds we read the reviews on the Bully Bed “chew resistant” and decided to purchase one. We received the bed today and within 1 hour of introducing our girl to it, she made 2 holes in the bed. We emailed the company and unfortunately they said they can’t refund us but will send a new bed...No thanks, what’s the point?”
“Costumer service was awful. They were very sneaky on how they sold me a bed, and never told me info on it when I went to return it they told me I couldn’t even with the 100% satisfaction guarantee. The day I got the bed I let them know my bulldog did not like it- he wouldn’t go on it. It was a return bed that they sold me (they insisted me to get) since their other ones were sold old. It was a used bed so I thought it was the smell/Oder from another dog why he didn’t like it, as well as it being too small (as I asked before getting it if it would fit his size and they clearly said yes it would.) when getting it, it was small and had another digs Oder in it that my dog did not like! I spend 160.00 on two beds that they recommended me get via chat and then even before the second bed came I let them know something was wrong with the bed that My dog did not like it if I could return it. I let them know that I would never recommend them to dog owners I know as a company they were terrible. Would not recommend.”
“My Duke LOVES his bed! When i received it in the mail, I was amazed at how big it was! He has so much room to stretch out! I can tell a difference in his joint pain by his actions and I’ve only had the bed for 4-5 days! Thank you Bully Beds!!!”
“I bought the bully bed for my Rottweiler pup and he loves it, best dog bed I've ever seen and the quality is unmatched! Thank you very much and kash thanks you also!”
“The Bully Bed is a really high quality option for big dogs especially. It's so thick and firm. It looks nice and taking the cover off and reapplying was SO much easier than I anticipated because they used a 2 sided extra long zipper. Super helpful! Had a minor issue and received the wrong color. Called and no questions asked they sent me a right color cover free. Fixed my issue and now I have the perk of having 2 covers. Great product, great service! Get the Bully Bed!”
“In the past I have bought every type of bed to keep my gentle giant off the hard floor and kept comfortable. I have spent hundreds and hundreds all for nothing UNTIL I bought h a bully bed!!! He is 165 lbs and he hasn't come close to the floor. Amazing well made bed that was well worth the money! He is happy and so am I.”
“Duchess at first was very annoyed that I moved her bed and put the new one in it's place .But after a few minutes she moved all her toys,bone and blanket on the bed and has since loved laying on it . I like that she doesn't have to get so far up off the floor to stand, and she has been laying stretched out rather then a ball because her old bed was round. I have already recommend bully beds to several other fellow large breed dog lovers. Thanks for making such a great product.”
