“The purchase process and delivery was fantastic. Good communication and they came in and delivery window. I took a point off because I bought a factory second and the screen was really grubby from handling. Should have been cleaned before boxing.”
“The actual purchase of TV was not a problem. But the delivery procsess needs some work. Did not happen smoothly. Also I think when a large screen TV is purchsed especially anything 75inch and up insulation of the TV on deleivery should be considered. My wife and myself were to unpack TV. But the reality is that due to its size more hands where required, especially if instuling the heavy stand. Once placing the stand on the TV required another two sets of hands to lift because of the weight. Once trying to lift the screen commenced to bend because of its thin frame. I am suprised that there has been no screens cracking due to lifting TV once stand in on by others reported . Luckly we hand other set of hands at home to help otherwise we could not have lifted TV with out damanging it due to its size .”
“Washing machine is great. However I paid $15 extra to have packaging removed. As this was a factory second it wasn’t in a box, and they also left the packaging behind! The delivery boys were fast and efficient on dropping off the new machine and taking the old one, however they were also fast reversing out of the driveway and hit the fence…. Speeding off without saying a word.”
“Like other reviewers was dubious about purchasing from Buy Smarte. But had no issues at all with the purchase, a bargain priced Hisense 55"TV. TV in brand new condition, no issues.The only reason for the 4/5, was tha delivery was delayed by one day, as the couriers were too short staffed after sickies. Although communication from courier was good next day with time of delivery. Only other issue was had to wait 7 days for Central Coast delivery, so maybe a broader range of delivery providers needs to be looked at.”
“Bought a TV from Buy Smarte. Spoke to a gentlemen on the phone (can’t remember name) and he was fantastic. Assisted me with exactly what I needed and was very friendly, accomodating and professional. Delivery was organised for next day which I was very happy with.
Only thing stopping me from giving a 5 star was the 2 delivery crew BOTH asked and used my toilet. They actually spent more time in my toilet than the delivery itself. I understand sometimes nature calls and there are extenuating circumstances. But both of them? I’ve always maintained that no person should use the toilet of a client (extenuating circumstances excluded).”
“Very happy with the service and the item we selected was on special so, it represented good value for money. Only slight downside was that the courier would only drop off the (very large) item to the ground floor of our commercial building - via the main front door. Two staff members had to assist.”
“Great promt delivery. However no receipt or proof of purchase supplied. I have tried emailing you for a copy, although no response.
Please send me a copy.
Regards Simon”
