“The product was fine - but the installation was poor. They did not balance the machine or remove the bolts at the back of the washing machine, which is critical for the machine to work. I had to have an independent handyman come to the house to fix it and balance it. They simply unpacked it and plugged it into the PowerPoint and connected the hose.
I paid for the removal of the packaging, yet they said I hadn't- after a debate over the phone with the driver, he did come back and pick up the packaging; this could have been avoided if the customer invoice aligned with the delivery instructions. Price was excellent”
“The TV arrived as ordered. However, it was the when and how of arriving that was not so good. I chose BuySmarte because it claimed 99% of deliveries would arrive the same day or the next day. Living in the third biggest city in Australia and having ordered a standard, popular TV, I had faith that this would be the case. The TV arrived on the 5th day after ordering and this was an issue because we were in isolation and our current TV wasn't working anymore. Also, I was told I would receive an email and/or a text message before it was going to be delivered. Instead, I heard some shuffling at the door and opened it find my new TV had arrived. What if I was back at work? On the policy it says someone has to receive it and if no one is home they will deliver it another day at extra cost. Disappointing. Was I the 1%?”
Hi Ben.
I would like to clarify that our website advertises that 99% of Orders dispatch Same day or Next day. We received your order at 1PM on the 24th of March and it was dispatched the same day from our warehouse in Sydney. Your order was delivered 3 business days later to your location in Queensland.
We thank you for taking the time to leave us a review. We are sorry that adequate notification was not provided by our courier partner Toll. We will endevour to rectify this with them so that we can deliver the best possible service for our customers.
Thanks Again,
The Buysmarte Team.
