buyaquaich.com Reviews

Name: buyaquaich.com
Address: 170B Great Junction Street, Edinburgh
Rating: 4.88

4.9 Rating 1,523 Reviews

98 %

of reviewers recommend buyaquaich.com

4.9

Based on 1,523 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0131 669 1487

Email:

info@buyaquaich.com

Location:

170B Great Junction Street
Edinburgh
EH6 5LJ

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buyaquaich.com 5 star review on 25th November 2022

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a wooden quaich with plate and loved the result. Quick and easy service. Will definitely use again”

Helpful Report

Posted 9 years ago

we're so pleased you like your new quaich Paul! Thanks so much for taking the time to leave us such great feedback! Hopefully we'll see you again soon - Sam

Posted 9 years ago

“I have ordered a number of quaichs from you over the past few years - they are a great present and even more so when you have the chance to have a personal message engraved. However the big thing for me this last time was the speed at which this order was carried out. I ordered on a Monday and it was with me by the Thursday and it was given on the Sunday - I think that is top class service and I will certainly be back in the future. Thank you very much.”

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Posted 9 years ago

Hi Hilary, It was really great to see you back with us again! Thanks so much for taking the time to leave us such a great review!! - Sam

Posted 9 years ago

“Very beautiful quaiches....I have since ordered 5 more from you! Exactly as described and shipping was very reliable. Thank you!”

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Posted 9 years ago

That's awesome Bryan! Its great to know that you were that impressed with your order!! Hopefully we'll see you back with us again if you need anything else - Sam

Posted 9 years ago

“I was most impressed with the speedy delivery. I placed my Order on Friday 1 April and received the goods on Tuesday 5 April. I was also well pleased with the Quaich and the inscription.”

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Posted 9 years ago

Its great to hear that your quaichs arrived with you faster than you had been expecting. Its also lovely to know you are so happy with your Quaich. I engraved this one for you myself and was really pleased on how it looked :) I am sure that it will be a treasured gift! - Sam

Posted 9 years ago

“Better than expected. Easy ordering, quick shipping, and the quaich was very nice. Excellent! and Thanks!”

Helpful Report

Posted 9 years ago

Hi Randy, wow! Its great to hear we've beaten your expectations!! We're thrilled to know you're happy with your quaich and have been impressed with the service you've received shipping with us! - Sam

Posted 9 years ago

“Ordering was very easy and engraving up to 100 letters also easy, with choice of many fonts to chose from and review before ordering. With my contact details provided, the store informed me that engraving could only be done on the bottom of the quaich, which I did not know when I placed the order. Once I told them what I wanted, delivery was easy, complete with presentation box. Delivery was free if prepared to wait 2 days. The quaich is pewter with wooden outer, and much admired.”

Helpful Report

Posted 9 years ago

Hi Andrew, thank you for taking the time to write us such a lovely review. I'm so pleased that you were really happy with your quaich and the ordering process. It's always lovely to hear that the quaich has gone off to be admired by all. ~Rach

Posted 9 years ago

“First class service and product. When there was a problem (which I caused) it was sorted out quickly by very kind and patient staff. The product arrived (unbelievably) on time and in excellent condition. The service and product exceeded my expectations. I will have no hesitation in recommending this company and I hope the company gives a bonus to the helpful member of staff who helped me with the engraving.”

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Posted 9 years ago

Hi Steve, Its wonderful to know you wouldrecommend us to others! Thanks so much for your lovely feedback ~Rach PS We've been kept topped up on sweets and cakes from our directors as a treat (thank you!)

Posted 9 years ago

“The communication was brilliant from the staff there! And the product was great! Top service!”

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Posted 9 years ago

Hi Ruari We are so pleased to hear you have been happy with the service you have received and with your new order. We really hope that we see you back with us again. ~Rach

Posted 9 years ago

“I often visit friends abroad and like to give a wuaich as a small gift. This is the firs time I have used buyaquaich.com but will without doubt use them again! Ordering was so simple and the following morning a very polite young man called to confirm my engraving requirements which I actually altered and to my surprise I was being kept up-to-date every step of the way regarding it's delivery which was super fast! It arrived in a presentation box with a slip telling you the history of "the quaich" Highly delighted!”

Helpful Report

Posted 9 years ago

Hi Kenneth, Thanks so much for your lovely review. We are really pleased to hear that our engraver was able to help with your order and hope you are happy with your order. Do remember to use your returning customer code for a discount ~Rach

Posted 9 years ago

“Excellent customer service, very quick production and delivery with a beautiful end result. Can not wait to use it at my upcoming wedding.”

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Posted 9 years ago

Hi Marty, We are so pleased to hear you have been happy with the service you have received and with your new order. We really hope that we see you back with us again. ~Rach

Posted 9 years ago

“Quick responses, quick deliveries, beautiful product. There are little dents on the bottom of the quaich with the wooden and pewter quaich that I ordered which is too bad but I am sure if you ordered a metal quaich there would be no dents. The engraving is beautiful! All in all very happy.”

Helpful Report

Posted 9 years ago

Hi Yuka, Thanks for taking he time to leave us feedback and a 5 star review. I believe what you may see on the wooden finish is where this is a natural product. This should still be smooth and polished. I'm pleased to hear you're happy with it. ~Rach

Posted 9 years ago

“The quiche arrived promptly, I am very pleased with it, an attractive design and high quality . Excellent.”

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Posted 9 years ago

Hi Bryan, So glad your order made it to you quickly. It's great to hear this as we try our best to get them out just as soon as possible. Thanks for leaving a review ~Rach

Posted 9 years ago

“Excellent friendly service over the phone prior to ordering. Item arrived as stated. The quaich we ordered was the wedding one and was well received at the wedding down in England. Will definitely use again.”

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Posted 9 years ago

Hi David, We are so pleased to hear you have been happy with the service you have received and with your new order. We really hope that we see you back with us again. ~Rach

Posted 9 years ago

“Bought as a gift which was very well received. Good quality, quick delivery and a range of options for personalising the engraving.”

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Posted 9 years ago

Hi Alison, Many thanks for leaving us a kind review. I'm pleased to hear this was a well received gift. ~Rach

Posted 9 years ago

“Goods ordered on line with a delivery time of 2 days. Order was for a colleague retiring and returning to the USA. When tracking the order, it told me it was scheduled for delivery on 4 April, my colleague was leaving 31 Mar. Contacted the online live help and the lady I spoke to resolved my issue in less than half an hour and the order was delivered 2 days later. What a great interactive customer service, I will recommend your firm the everyone I know, I have dealt with several companies that have a poor customer service, your team should be proud of the way they deal with people.”

Helpful Report

Posted 9 years ago

Hi Richard, we are so pleased that we were able to help and have your order arrive with you a bit quicker than you had expected and that you are so delighted with your purchase We look forward to seeing you back with us again soon. Thanks for the lovely review~Rach

Posted 9 years ago

“A lovely quaich - the gold crest surround contrasts beautifully with the pewter. The engraving is just what I wanted - perfect. Thank you so much.”

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Posted 9 years ago

“Happy with my Quaich, second one I have bought from this company. Quaich arrived well packaged and in good time with excellent quality of engraving, very happy with the product.”

Helpful Report

Posted 9 years ago

“Great customer support throughout the ordering process with regular emails to ascertain the precise requirements of the engraving. Great service. Will definitely use again. Thank you!!!”

Helpful Report

Posted 9 years ago

Hi Adrian, Wow! Thanks so much for your kind review!! We are just thrilled to hear you are so pleased with your new quaichs! It really was no problem at all to help you out and its really great to know that you're so impressed with your order! - Sam

Posted 9 years ago

“I'm a 'returning customer' - That says it all :)”

Helpful Report

Posted 9 years ago

Hi Helena, it was great to see you back with us again! Hopefully We'll see you back with us again soon! - Sam

Posted 9 years ago

“The items that I purchased were exactly as shown on the website and arrived promptly to Australia. I am more than happy with the quaichs which will be a gift on the birth of my two grandchildren.”

Helpful Report

Posted 9 years ago

Hi Robyn, We are so pleased to hear that you are so happy with your new quaichs! Thanks so much for taking the time to leave us such a great review! -Sam

Posted 9 years ago

buyaquaich.com is rated 4.9 based on 1,523 reviews