buyatankard.com Reviews

Name: buyatankard.com
Address: 23 Lodge Farm Court, Castlethorpe, Castlethorpe, Castlethorpe, Milton Keynes, Accelerate Leadership Ltd
Rating: 4.86

4.9 Rating 3,205 Reviews

97 %

of reviewers recommend buyatankard.com

4.9

Based on 3,205 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01908 880244

Email:

info@buyatankard.com

Location:

23 Lodge Farm Court, Castlethorpe, Castlethorpe,
Castlethorpe,
Milton Keynes
Accelerate Leadership Ltd
MK19 7HA

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buyatankard.com 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent attention to detail and rapid turnaround. Another great job.”

buyatankard.com 5 star review on 7th April 2023

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Posted 1 year ago

“Impressive product and craftsmanship”

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Posted 9 months ago

“The preview of the font and design was sent for confirmation first which was a great idea, and was done and sent so soon afterwards, it arrived very quickly and hopefully the recipient will love the gift as we do. Thanks”

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Posted 10 months ago

“Excellent, efficient and personal service. My order was processed and posted the day the order was received. Thank you David”

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Posted 1 year ago

“Excellent service and very quick”

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Posted 1 year ago

“Friendly and swift service, beautiful products. Thank you!”

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Posted 1 year ago

“Very effective and friendly service. I had slightly more letters and spaces than the allotted 100 characters and this was happily accommodated via email exchange. I requested to see the proof before the inscription was made. This service was very helpful in deciding whether I had chosen the right style of font. The tankard and inscription both look fabulous. Overall, very pleased with the service and highly recommended.”

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Posted 1 year ago

“31/01/2023. As soon as the tankard arrived, I opened it however, the tankard was covered in finger prints and secondly, it was absolutely filthy inside. Given this is something that will be used to drink out of, this is completely unacceptable, and lastly the bottom of the tankard look like it’s been scrubbed/scratched and I expected it to be smooth like the rest of the tankard. What is even more concerning is the disgusting responses to my subsequent emails outlining the issues from the owner David Pryke. His attitude is abhorrent and clearly is unwilling/incapable to take developmental feedback, he is sarcastic and unprofessional furthermore, to date he's made no offer of recompense for these horrendous issues. I expect more and he delivered considerably less on not just his product but the way he does business. He's very quick to respond to queries before you order but it seems that he doesn't respond quite as quickly to post-delivery issues. Do not consider using this company unless you're happy to buy a product which is filthy on the inside and covered in fingerprints on the outside but more so, do not do business with David as his attitude is completely unprofessional, disrespectful and disgusting. If I could have given him no stars, please be assured I would have.”

Helpful Report

Posted 1 year ago

I have to say after 10 years online this is one of the most difficult interactions I have had to deal with. The tankard was passed by the QA department of a major UK workshop and then inspected by us before engraving and shipment. The tankard design itself we sell dozens of each year with no similar feedback. We do try hard and have a 30% customer return rate which is amazing for a company that provides mostly one off gifts. I have literally hundreds of emails from customers thanking me for great customer service. When things do go wrong we do our best to put them right and promptly. I guess you can't win them all.

Posted 1 year ago

buyatankard.com is rated 4.9 based on 3,205 reviews