“Very poor service. Bought a dehumidifier from them and just after 1 year warranty expired handle snapped off. Handle is designed to carry the unit. Plus I would not have to carry it if wheels were not so terrible - was trying to wheel over think carpet but wouldn’t. Tried complaining but was told after about a month it was out of warranty. So I tried raising an official complaint that goods are not fit for purpose and that it took so long to tell me that it is out of warranty but after another long delay I was simply told same thing with no acknowledgment of complaint. Really poor customer service, no professionalism and lack of care. Have had to take up with consumer protection to take further. Very long delays in response as well. Would strongly recommend do NOT use this rubbish company.”
“I bought a Hotpoint UH6F1CW 60cm Wide Frost Free Freestanding Upright Freezer purchased from you in May2018 stopped working properly in Dec 2019. It became noisy and built up frost. When I reported the problem I was told they had no responsibility for the after sales service and gave me the number for Hotpoint service. They stated that Counsumer laws in Ireland did not apply to them. (The seller is responsible here) They did not help or want to know though the item was only 18 months old and should have been replaced by them. Just want to warn people what happens when an item is faulty or stops working properly. It was an unexpected and shocking experience with the company. I was at a loss.”
“Ordered a Smeg gas hob (€469).. when it was delivered the box had been opened and all the wires were hanging out from the side looked to me like it had been used before and repackaged up . When I eventually got on to them they offered me a €50 voucher to be used on their website which I kindly declined and asked them to replace it . I’m still waiting and it’s now over 2 weeks and still my hob has not been replaced nobody has even contacted me to organise this !!”
