“I have had a very unpleasant experience with Buywholefoodsonline and the Quality control team still have not replied to me.
I purchased 3 packets of 500gm each of Pistachio nuts from website sold at reduced price of £9.05 each on 18th Dec 2024. My guests and I spat out nuts as there was a foul, rancid, bitter taste. We had to rinse our mouths to get rid of the gross taste.
Upon closer examination I noticed several nuts had pinholes indicating larve infestation and 30% of the nuts were dry, shrivelled up, disfigured shades and had brown lessions in the outside indicating infestation of citrus flat mite had grazed on the outside of nut. After only a lame excuse from a staff member that nuts were of compromised quality because it was end of harvest.. WHICH IS A LIE AND VERY LAME EXCUSE!
The Pistachio harvest season is only of 4 to 6 weeks and nuts would not get shrivelled up as raw nuts would take months to dry up.
And only bluffing the consumer by mixing 30% of poor infested nuts with whole nuts in hope it would be overlooked by innocent consumer.
So I guess their unethical way of practice was to MIX and sell poor quality nuts at reduced price and to get rid of the poor Quality and make profit from sale!! Instead of disposing them.
VERY SHOCKING AND UPSETTING !!!”
“NOT RECYCLABLE PLASTIC BAGS = THEY LIE TO YOU THAT THEY ARE
I care about the planet BUT this seller does not care, hoping the public will see the PROOF that BUYWHOLEFOODSONLINE ARE CHEATERS big time because:
a) BUYWHOLEFOODSONLINE care more about the packaging to sell and make profits THAN
b) lie to public that BUYWHOLEFOODSONLINE packaging is truly recyclable because BUYWHOLEFOODSONLINE plastic bags are made of the layered plastics - it is called type 7 = NON RECYCLABLE.
c) Worse - you pollute the truly recyclable plastic waste with your rubbish landfill bags, and the supermarket plastic bags then get mixed with your type 7 landfill plastic.
Buyer wake UP, please do not use theirs type 7 packaging, and check for your self to see that their plastic SPLITS ONTO LAYERS, SAY WHITE OUTER IS GLUED ONTO CLEAR INNER LAYER = NOT RECYCLABLE PLASTIC BAGS BECAUSE OF THE TWO LAYERS STUCK TOGETHER WITH THE GLUE. I have the packaging industry experience and I care about the planet.
BUYWHOLEFOODSONLINE LIE AND KEEP SHUT, packaging industry knows. Please buyers verify and yourself and spread the word so those kind of sellers do not cheat for profit us out of our planet.
For this reason I leave my NEGATIVE FEEDBACK ABOUT YOU CHEATING YOUR WAY TO PROFIT ACROSS ALL REVIEW PLATFORMS.”
“I have used BWO since it started - it was always responsive and trustworthy as well as providing all the wholefoods i need. but I always found its website clunky and poorly organised. Recently it has become worse: cluttered interface, i am unable to access a wishlist, having to trawl through unwanted products. Customer service is perfunctory. I'm giving it one more go -”
“I love this company, their service and the quantify and quality of the produce. It is often hard to get these niche products as certified organic and yet you can get it all here! Love it”
“First time customer, and I am shocked at the customer service. I placed a large order in May for multiple items as I was starting a keto diet. Prior to the items being delivered, I had to undergo emergency surgery, and was on bed rest for eight weeks. Naturally, after the eight weeks passed and I became mobile, I began to open the stacks of mail and parcels which had accumulated in my flat. Upon opening my parcel from this company, I realised one of my items were missing. I searched through every box and I could not locate the item. I immediately email the company about the missing item. However, I received a response back basically advising too bad; its out of the 14 day window so there is nothing they can do. The item costs less than £5, and this company is willing to ruin their reputation and lose a customer over something less than £5? I am shocked!”
“Wide choice and full details given for all items. Quality is always good and well priced. Can buy larger quantities to save on plastic packaging. Would like to see more packaged in paper rather than plastic!”
“Everything is always very fresh, and the hints to use are very helpful. They have been adding lots of tasty, healthy foods lately, and I use them regularly, which is a recommendation indeed!”
“Organic forest honey was delivered with the safety tab broken.
I phoned up to advise and they gave me the option of a refund or replacement without any problems.
They also delivered a replacement 1st class which I received the next day.
Excellent service!”
“Wide range of goods, with organic available on just about every item. I try to eat healthy food, making all my meals from scratch, and this site has just about everything I need to shop for online. Prices are reasonable, including shipping where charged. It's not too difficult to buy enough to get free shipping. Packaging is good and shipping quite fast. Never had a problem with any item. They do hold shipping if an item is not in stock for a day or two but they let you know. One of my most frequent online grocery shopping sites.”
